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based on 1177 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Jenna cleaning team was fabulous. Very respectful, responsive, and thorough. The drawback to hiring Merry Maids is that the hourly rate is higher than most.
I love our Merry Maids. It's just that I don't make recommendations. All of my friends are too poor to be able to afford it and I am very reclusive so I don't talk with people very much.
I already provided a POSITIVE REVIEW via your on-line survey on the day of service!
There have just been little things here and there. We have discussed it though and there is more consistency these days. Every team lead that we've had has been super nice.
The girls are always nice and they di a good job.
the young ladies you sent were bright, cheerful, hardworking professionals....
Appreciate the communication and flexibility.
excellent job cleaning. very expensive.
There was a miscommunication on price. Also I felt the deep clean price was high. The regular monthly seems reasonable.
They do a very thorough job!
The staff and front office are attentive.
The work exceeds my expectations. And I am looking forward to them cleaning my home once restoration is complete. I discuss with Dry911 who will use them for cleanup.
It is always a joy to meet your team.
I’ve had a bit of trouble getting the cleaners to be thorough, to dust all surfaces (especially bottom shelves) and mop floors thoroughly.
Great communication since 2,000 miles away!
Cleaners come, do a good job, and often leave a pleasant note. All of this is much appreciated.
Great products that really clean and make the house smell good. Friendly staff. Reasonably priced.
The team brings their own tools and products which are safe for all. They keep notes on requests made to avoid repeating same problems or issues. Teams are trained in how to perform their tasks.
New Tenants reported that a lot of surfaces were not cleaned and they had to do significant cleaning themselves before moving in. Here is the tenant’s report…
“ we found a number of spills in the cabinetry. Detergent spill in the laundry room, some kinda powder and gunk in the bathroom, and the dried desiccated remains of a banana that I had to scrape up with a knife in the kitchen. No big deal, we cleaned them up, but maybe something to look out for in the future. ”
The women are well trained and efficient. The place always looks great when they leave.
Crew was very nice but not at all thorough in their cleaning.
Price point
Communication of expectations was one key for us. The team wearing masks while in our house was another, as my husband and I are older and both have medical conditions that would make exposure to COVID, RSV, or the flu very risky. The team was on time, professional, and thorough.
We’ve just had our first cleaning, and we’re off to a great start!
Efficency
Had to go back over cleaning. Floors still dirty, top of fridge/shelf(s) in bedroom not cleaned, cob webs in kitchen area/ bathroom door still dirty. Slider door still dirty. Inside of fridge was cleaned very well. I do appreciate being put on the schedule so quickly. Customer service was amazing!!!
Great service!!
Hard working professionals
I’m really happy with Merry Maids. They do a great job, are kind, and are super efficient. I’m a slob so I’m very thankful!
Great response to initial inquiry and excellent cleaning service.
Consistency of delivery of the cleaning at a time that works for my schedule.
The crew were all dedicated to their duties and they all worked in unison together
Very dilligent, thorough, friendly, communicative and thoughtful. Trustworthy and kind.