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based on 1222 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The team brings their own tools and products which are safe for all. They keep notes on requests made to avoid repeating same problems or issues. Teams are trained in how to perform their tasks.
New Tenants reported that a lot of surfaces were not cleaned and they had to do significant cleaning themselves before moving in. Here is the tenant’s report…
“ we found a number of spills in the cabinetry. Detergent spill in the laundry room, some kinda powder and gunk in the bathroom, and the dried desiccated remains of a banana that I had to scrape up with a knife in the kitchen. No big deal, we cleaned them up, but maybe something to look out for in the future. ”
The women are well trained and efficient. The place always looks great when they leave.
Crew was very nice but not at all thorough in their cleaning.
Price point
Communication of expectations was one key for us. The team wearing masks while in our house was another, as my husband and I are older and both have medical conditions that would make exposure to COVID, RSV, or the flu very risky. The team was on time, professional, and thorough.
We’ve just had our first cleaning, and we’re off to a great start!
Efficency
Had to go back over cleaning. Floors still dirty, top of fridge/shelf(s) in bedroom not cleaned, cob webs in kitchen area/ bathroom door still dirty. Slider door still dirty. Inside of fridge was cleaned very well. I do appreciate being put on the schedule so quickly. Customer service was amazing!!!
Great service!!
Hard working professionals
I’m really happy with Merry Maids. They do a great job, are kind, and are super efficient. I’m a slob so I’m very thankful!
Great response to initial inquiry and excellent cleaning service.
Consistency of delivery of the cleaning at a time that works for my schedule.
The crew were all dedicated to their duties and they all worked in unison together
Hi all - you have been so patient/diligent about asking for feedback. I have been a slacker.
We are quite pleased each week with the cleanings. We appreciate the alternating upstairs/downstairs, and the timely email/text communications.
On the cleanings, we would probably rather have fewer "hotel touches" (folded toilet paper, fancy towel folds), in favor of just adding a random extra deeper-clean item each week, but that's not a big deal. They have done that at times, and left a note: "today we added a spot clean of ___" and it's appreciated.
Tanacia and crew are very personable and pleasant, and we have no complaints!
The ladies are friendly, thorough,and hard working. It is so great to walk into a fresh, clean home.
I feel like my cleanings are inconsistent. There are a couple team leaders that I really like and have expressed it (Jacey being one of them, can’t remember the name of the other gal but I think she drives a yellow Forerunner).
I don’t want to sound like a rich snob, because I’m far from it. We have to budget for these cleanings. It’s just a really nice thing to have with a newborn in the house.
The other thing is that when the cleaners are coming early, it would be nice to be asked if they can come early, rather than told. I was expecting them between 12-1pm on 2/6. Instead of being able to relax and sleep in on my birthday, I had to panic get the house ready for them to be almost 3 hours early. I very much rely on the estimated timeframe I am given prior to the day-of.
I cannot control the last comment, but I do plan on calling to go through the work order before my next cleaning. I want to make sure everyone is on the same page.
Thank you for taking the time to read this.
Name removed
The girls are always diligent about doing a good job.
Price is high.
I would recommend Merry Maids of Bellingham to anyone wanting a clean, fresh feeling home for a reasonable fee. Everyone I interacted with, on the phone and in person was friendly and helpful. The cleaners walked through the house with me to be sure they knew exactly what was needed, and we walked through again at the end to assess the job. They were throughout and thoughtful in all ways, a true pleasure to work with.
( you can use my name as First name removed M.)
Overall good team and good effort. Did have to remind about some woodwork and door trim and vacuuming still to do but responsive and completed the job. Thanks.
It wasn’t worth the high price. The dusting was limited, glass shower doors were left streaked. I had to ask for furniture to be moved while vacuuming and then very little was moved. I had to ask for throw rugs to be vacuumed, they weren’t picked up to vacuum under them.
Cleaners are timely, efficient, and pleasant.
The service you provide does not fit our needs. We must find someone willing to do whatever is necessary.
I spoke with Maddie I believe showed her the house. Wanted all but two rooms walls cleaned and basic move out cleaning. We discussed I didn’t want carpets edged but vacuumed and appliances cleaned for additional costs. I was delayed in returning to the house as my wife has been in the hospital that’s why I chose to get a move out clean done. Upon my return there were cobwebs in the bathroom pile of dirt from sweeping in the bathroom none of the floors were even lightly vacuumed, there was evidence of cleaning done the oven was cleaned however the pans or even under the pans weren’t touched on top. The fridge was wiped down inside however I had to wipe the seal and the door down and underneath. Also spoke about walls wiped in all but two rooms. If they were it wasn’t evident. There was a plastic bottle left on top of cupboard that was supposedly cleaned and tons of residue left behind. As if instead of cleaning top to bottom room by room it seems they went wherever and left a bunch of stuff behind. Was the house dirty yes did they do some of the job yes. However it seems even as though maddi said she walked it on the phone, there was a lot not done. I don’t feel I have monster high expectations however cobwebs in bathroom windows,piles of sweep up left behind and stove pans not touched is not ok. All in all I was not pleased with the service however what is done is done.
Thanks
Corey
They just did a great, thorough job cleaning my house. My poor cats are working overtime to make up for lost cat hair!
It is costly
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None 9f my floors were cleaned. They swept them but never washed them this includes my stairs. So essentially the team washed walls for 5 hours and swept.
Your ladies that cleaned were very professional.
Great products that really clean and make the house smell good. Friendly staff. Reasonably priced.