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based on 1222 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Most of the time things are missed and the price is very high for the amount of time spent and the cheap products used. I even have them use my vacuum. My price has gone up significantly in less than two years. There are always different people. When you call to tell them something was missed they offer to come back but that is an inconvenience. They never take any money off for not doing everything. The girls are always very nice, and a plus is that they have been able to accommodate me when I have needed to switch days for company coming. But for the most part, too expensive for what you get!
The team comes when scheduled, goes about the job well, and leaves us satisfied with our clean house.
Merry maids people are professional, reliable, and helpful. They are a cost effective way to keep up with the major cleaning in my home
Danica is very efficient and careful in the cleaning process. Recently she has been given the additional responsibility of training new employees and she seems to be handling that very well. She is also very friendly and is easy to discuss cleaning requirements with. Top Notch!!!
EVERYTHING
No complaints about quality of work... but rates are high.
Efficacy of service.
Very efficient and all business.
Apartment was not properly cleaned and the cleaners ran out of time because of team issues so they had to leave before the job was finished. I have pictures showing that. Very disappointed.
Effective. Efficient. Friendly. Happy to work around my pets.
My kitchen and bathrooms are the most important to me each month. I am pleased with their cleanliness.
I also appreciate the fact that they choose a special room each month to clean extra.
I’ve noticed that my cleaning team is not taking the full hour that I’m paying them for to clean my apartment. I understand that sometimes it might not take the whole time, but when I come home and still find opportunities for improvement I am disappointed. I have called and left messages and have not received any response.
Lower the price. $200 for three-bedroom 2 bath is a little high.
On-site personnel
I don't have a specific time for the ladies to clean anymore and I don't like it. They are supposed to be here at 10:30 or thereabout on Fridays. The way it is now (totally disorganized) I wait around all day unsure if they will even come. I'm not unhappy with the ladies who clean for me, but I am not happy with the way they are managed. Name removed, 211 Milton St., Bellingham
Be here at correct time with same team
They always send me competent and professional people.
Love the fact that the floors were not streaky when they were done. Everything smelled fresh without any sort of chemical smell.
In the last three months I’ve had a cleaning canceled because there wasn’t enough crew (March) My most recent cleaning (April) left my house smelling terrible because of the vinegar-rich solution used to clean the floor has lingered (clean floor but it stinks). Called about the floor/stink, was told they would try to get someone back but no one has/nor updated me when they can.
Saabia is amazing!! She is wonderful and always do an amazing job. I would be very disappointed if I lose her as a team leader!
Thank you!
Does great job. Very professional. Expensive.
Clean efficient fast
All fine
More continuity of personnel between service visits.
The staff is so friendly and professional!! Appreciate their hard work!
I think the cost is very high. I like Hailey a lot and she keeps a good handle on the team but she has someone different every time. But you guys do an excellent job.
The cleaning team is efficient, willing to accommodate special requests, always courteous and friendly, and leaves the house feeling, looking and smelling fresh and clean.
Price, professionalism, performance
After the team came back to wipe the mini dining area and bathroom LIGHTS that were supposed to be cleaned and weren't the team STILL DID NOT GOT THE LIGHTS, but I wasn't going to bother them again, so that is why I'm disappointed along other little things, that are no worth mentioning.
I clean homes with a company before and I know how things should look after you clean not only that I would do little things to make customers happy that didn'ttake me 5 min.to do.. lime the toaster.
We liked the overall approach to the entire house. The air seemed better and free from dust after they left. Nice girls!