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based on 1177 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
house clean especially the kitchen and oven.
some areas were missed dusting.
black bag left with clean cleaning cloths. someone can pickup.??
We just want you to be aware of this...before the Merry Maids came to our house, I cleared the countertops off, and one of the things I did was put my husband's cologne under the sink. He has a bottle of Giorgio Armani cologne, about $75 for the small bottle.
Later that day when he went to find it, it was gone. His two other bottles were there- of Calvin Klein, but not the expensive one. I know this sounds silly, but we have literally looked everywhere for it, when I know it was under his sink.
I'm not accusing one of the ladies of taking it, but I think you should know about it if other people report missing items.
If you have any questions let me know,
First name removed
The cleaners come when scheduled, do their job well.
Instruct the cleaning crew not to leave wet items such as a wash cloth on wooden surfaces. it ruins the wood.
Timely, efficient, and friendly!
Friendly knowledgeable team, very good work, and lightning fast!
You did make things right by sending another crew to do what hadn't been done. However, it took another appointment and the tennant had already moved in. His comment was " I can do a better job of cleaning and it's not my profession"
Always on time and excellent cleaning and very polite and pleasant.
Many things we talked about were not done
I am very impressed by how clean the condo was! I’ll use Merry Maids in the future! Thank you for donating the gift certificate for the Boys and Girls Club...that’s how I found you!
Failed to dust, failed to vacumn, failed to clean master bath sink, failed to clean microwave, failed to clean wood floor in at least 2 places, found trash under rug.
The house was dirtier than usual so this must be unusual service. Iassume next time will be better.
Jean Last name removed
Really great job!
I like having a regular team every time. The products they use Clean very well, but for me, it’s missing the clean smell that comes from my Pine-Sol/Mr. clean products. The girls have incorporated my products with theirs to give me a beautiful clean smelling house every time.
Cleaners are thorough, professional and detail oriented.
Professional, efficient, good value for the money
Extremely efficient. Environmentally safe cleaning products. Very Kind staff. Great value!!
It is all good.
consistency
The people you send me are professional and efficient.
Once established, you will get the same team each time. They have a designated plan for keeping your home clean and beautiful. Their products are environmentally safe and safe for your home.
Love Merrymaids can not go without them
They do a nice job. The products that they use are better than the ones that I have. I love walking into a clean, nice smelling home.
Reliable, communicable, prompt and highly capable.
Professional. Quality. Prompt. Friendly.
Service is top notch.....employees are friendly & listen well to my wants & needs!!
I put a five because the girls that come are always changing, and I feel like the price is really high for the amount of time spent and the cheap natural products that are used.
The people are very efficient and timely and do a very nice job and are always considered of your privacy.
Cost would be the limiting factor for most people I know
We scheduled what we thought was a deep cleaning for $580 in preparation to list our house for sale. The office manager assured me that a team would arrive to make everything sparkle.
Two young girls arrived at the appointed time (not a team), and we were confused about what was to be done. I tried to call the office manager to clarify. The manager didn't call me back, but called the girls instead. I called a second time and was told that we hadn't scheduled a deep cleaning, and there was no time to upgrade.
I take responsibility for misunderstanding what I thought we had ordered, but can't make up for the poor job the two girls did. They were very nice but missed multiple windows, window sills and baseboards. For the price we paid, I had expected a much better job.
I'm sorry to leave such a poor review, but have to be honest in our experience. We sold the house but will go with a different company to clean after we move out. I'm sorry. :(