What our clients think of us!

Have had several bad cleanings. Customer service was great after bad cleanings, but I feel like it has been more work than it is worth.

Smell good and not strong...just clean!

A little too stinky when I first got home but it dissipated pretty quickly. How did you get the tub so clean??? I appreciated the card left by the maids with a personal message. I really like how things were pretty much in the same place. Clearly they are very efficient and quick but got things very clean. I don't think there's hardly a speck of dust left.

the staff is pleasant, on time or early, and thorough. They are very nice and friendly to me and my dog too. Don't change a thing.

I hired Merry Maids to come for a move-out clean. The bathroom was not clean; there was pink soap scum on the tile grout in the shower, and the upper tiles clearly had not been wiped down. We were there clearing out the last few items in the home while they were there. They cleaned around a few items in the kitchen cupboard rather than moving them or letting me know that they were still in there. There was still a greasy/dusty film on the range hood and cabinet above, the cabinet doors were not thoroughly wiped down. The floors were partially cleaned. There was vinyl flooring in the bedrooms that clearly weren't mopped or wiped down. The kitchen floor still had dirt/ dust after they mopped. The laundry room cabinets were not wiped down. This house was foreclosed on but I wanted to leave it clean. I did not have the energy to call and complain as there was no time for someone to come back. I no longer own the home or have legal access to the home. I had too much other stress to worry about at that time. I was however very disappointed and will never use your service again. I will also let my friends know about my disappointment.

I had a breakage and don't currently have a lot of confidence that my things are handled with care. Plus there was still a layer of dust on the kitchen and hall window sills, as well as the ledge on top of the stove.

Everything

everything

Make sure cleaning is consistent. Once in awhile I have received less than promised cleaning. A call to Kelsey always gets the problem solved.

You have been dependable and seem to be doing a good job.

The quality has been slipping the past two cleanings.

I am happy with MM except the last 3 times they have been here, little things are broken. Nothing expensive and the only thing I can think of is that they are in a hurry to get done and on to the next job. Take the 2 hours to do the job like they are suppose to. I think its the fault of management for them to do a rush job.

The young ladies that came to clean were very nice, the kind of people you enjoy having in your home. They did a wonderful job. When I returned and opened the door I immediately got a big smile on my face. It was money well spent.

Where do I begin? You sent me two young ladies that clearly didn't know the first thing about cleaning. She started by dusting off dining room table and didn't remove runner. I babysat the entire job which was very stressful. I called for a supervisor to come and she was very perfessioal, but half the house was cleaned poorly and several rooms weren't even touched. They were cleaning the kitchen floor and mopping around scatter rugs. That's when I lost it . We did settle on half the price, BUT I wish they would have said Mrs. Last name removed we are on our way with our A Team to get the job done right. It wasn't about the $$$$. No I will not use you again, and sorry to say that.

I am really not sure how to rate you so I just picked a number. There were several things that I had expected you to do that were left undone and it is impossible for me to do a lot of cleaning at the moment.

The stainless wall piece behind the stove was not cleaned......but the stove looked nice.
The toilet ......around the base was not cleaned. I got down to clean it and the vinyl flooring around the toilet and could not get up because of my arm injuries......but I did get it cleaned.....easily, except for getting up!

The hardwood floors looked nice.....thanks. the vacuuming was nice too.

I bought some small garbage bags for the small wastebasket so that they would not use the large 30 gallon size and tie a knot......we could not undo the knot so we could add more stuff when we took the garbage down......they are under the kitchen sink.

I will get more stuff off of the floor before you come again. I will be glad when I get full use of my arms again!

I like that the products are non toxic. The house is always very clean and spells great when I come home.

It is now the same person and last time no NEW people for me to train or help the person train.

friendly professional staff and fresh smelling cleaning products

Do a visual check on everything. Sometimes the girls go thru the motions but do not see something that didn't quite get cleaned with the usual motions.

For me, it would be trying to keep the same crew coming to my house. And using a toothbrush to clean around sink faucets.

Very pleased!

The products you used did not leave any toxic smell, just nice & clean. This is critical since I have respiratory issues. It was a nice surprise to see some of the little items cleaned, like blinds & appliances that have been missed in past my myself. It's nice to know now it's truly cleaned! Great job! Very much appreciated.

House smells/looks clean and the floors feel/looks clean as soon as I step in the house. The floors were never this shiny when I did them! I never, ever have to worry whether or not something was or was not done. I am truly grateful for all the hard work!!!

Sarah is really great.

I called Merry Maids when my regular cleaner was gone for the week. Two women came out for two hours at $55/hour each. After they had gone my 13 year old son commented his bathroom looked dirtier than before. This was likely due to cleaning residue left all over the counter, fixtures, glass and mirror. Upon inspecting, this type of quality was consistent throughout the house. Corners were cut, residue and streaks were left and there was still obvious dirty areas. I had company coming for the weekend and ended up rushing around spending an additional hour cleaning up after them. While I was there, they also chatted often, paused and waited for the other to continue on. Unfortunately, with this type of work ethic and results for $55/hour, it is not only unlikely, but a guarantee I will not recommend Merry Maids or have them return to my home.

Huge improvement,since our last conversation,Thank you. I noticed that the walls around the kitchen counters as well as dining areas are not being spot cleaned and in my daughters bedroom there are still paint water color marks for the last 3 weeks( walk in door to the rioght).Overall I notice that the floors are clean, the bathrooms are very clean. Things are looking good.
I was a little confused aout rotation items( although I realized later) that it was on the little card).I lefta message last week, but I have not received a call back, yet.

The office looks great when we come in on MOnday, Crystal is doing a great job!

Thank you MB

I am very happy with all your products and staff

Your survey requests are annoying. I'm assuming the cleaners did a good job but cannot say for sure as I am no longer residing in the residence that was cleaned. Good day.

Although the service is good, it is also expensive. A reduction in costs would make me recommend merry maids. Also the current person cleaning does a fantastic job. But it is not always the same person who cleans. Some of the cleaners in the past have not done as good a job.

You do a very thorough job -- things are really clean and shinny --more than I could do myself so your products and staff are really good