What our clients think of us!

Complete the checklist provided and follow instructions. For the amount of money spent, we would have expected a little more attention to detail. We had to come through and re-write things down.

Team is responsive to special requests. This month Krystal cleaned a big mess off my rug and did a great job.

I gave you a pre dated check for $300 to cover three hours of work; it turned out the girls were here for 2 1/2 hours. The "check up" person and I discussed the cost adjustment that needed to be made. She called a person named Larry and I was told that a $50 refund check would be in the mail by the next day. After waiting a week I called your service yesterday, got a recording and left the above message. Mail just came today (Saturday) and no check and no return on the phone call. Are you a franchise? Who do I call next to discuss this with? This will not be "right" until you honor your agreement and send me my check.

My team knows just what I like, they leave everything in it's exact place when done, everything is very clean, and I'm super picky about that! They are always cheerful, prompt, and work very hard. They do an excellent job, so I can do my own work. Thank you, MM !

Thus was for a house sell. I didn't see the end result of the cleaning but the Buyers were very disappointed. We had to provide them with additional money at closing because they wanted it cleaned again by a different company.

Communication between workers and office. I guess more interplay with your workers.

Staff have been professional and efficient.

Missed vacuuming the edges in all rooms. Missed cleaning under one of the bathroom sinks. Other than that great job

I'm totally pleased with the whole process of Merry Maids. From the 1st phone call to them, to come home to our beautiful clean apartment. Amazing. A job well done. From happy clients, Ron and Joni Clark

the team is very good at what thy do

Reliability, consistency, friendliness, trustworthiness.

1. I appreciated the quick response to the first crew's inadequate work and the second crew's superb cleaning of my house. I wish I could afford you every month!
2. I appreciated the use of my special products for my floors, they are just beautiful!

Thank you for your kindness and your timely attention and superb work.

I was surprised to see how expensive it was considering how little the maids are paid. I will find a cleaner myself and pay her a decent hourly rate in the future.

The products seem to be fine, and I love coming home to a clean home. Thank you.

over priced for the service I receive. I have had to complain twice about the job done. I think that paying two people for one hour of work to clean 800sqft should be more then enough for a clean house.

The ladies are prompt and thorough and cheerful. I cannot speak to the quality of the products other than to say that I have never had a problem with any of the cleaning done using them.

Love how the women work to figure out the best solutions for my specific house (after working here a few months), like how they found a great solution for my floors.

Having a checklist where you check off what all was done each visit would be helpful. I think the customer should have some input on how they would like there house cleaned. For example, I like my carpets sprayed with Febreeze and then vacuumed. I am also unclear if Merry Maids is using my equipment and supplies. Those are the things I can think of off the top of my head.

High standard and quality guarantee.

Generally, we are satisfied with your service and appreciate how promptly the team arrives and how swiftly and thoroughly they complete their tasks. We do have two suggestions, however - the first being far more significant than the second:

1. Tell us if something happens; do not leave it for us to discover!
2. Turn the lights our as you complete each area.

We've had several failures on point #1 and find this irritating to the point that it detracts significantly from our overall satisfaction.

Products are fine - ecosensitive, if I remember - they don't leave smells except for freshness.

Services…by this do you mean the maids themselves, or the cleaning options? If the former, they're spectacular! If the latter, I like that you've added the window cleaning; I'll be taking you up on that at some point.

I was very pleased with your work and professionalism. Although more costly than I hoped, in the end I got my full security deposit back and I'm sure you work made that possible. I will recommend your services again. Thank you.

thorough cleaning and care of furnishings and belongings

I've been hesitant to call. I truly hate to complain; however, after much consideration, I feel this feedback is necessary. Compared to years' past, and based solely on the 5/28/14 cleaning, I would not recommend to anyone. The amount of time this particular team took and yet somehow accomplishing very little and then the money it cost was completely unreasonable. In fact, I am curious to know what their completed checklist actually was. Upon inspection after their departure, I was thoroughly disappointed. Prior experience with your company, I've had a one-person professional from Merry Maids do a more efficient and thorough job than this team of two did. I truly feel as if I was taken advantage of and made to pay much more than the end result was worth.

It seems to be that when I leave specific instructions on things that need to be done they are completed 70% of the time. Example : last week , I specifically asked for some spots to be cleaned off the floor and they were not done. In addition the bathroom shower stall was not cleaned. I also have to leave signs up around my house to let the cleaning crew know that my house needs to be locked up( 6 weeks in a row, now).Prior to this my house and gate were left unlocked despite letting the office know several times.
The week prior to that I specifically asked for the area under the sink to be cleaned and it was not done, so the following week I actually had to take everything out from under the sink and leave another note to get it cleaned. I really would like to be able to refer however when my requests cannot be fulfilled it makes it challenging and I cannot ruin my referral reputation.

When you get a good team that honestly cares about doing a good job it is a great service. Had some problems earlier due to an employee with personal problems and an inconsistency of team members, however, Merry Maids corrected the problem right away and all has been very good.

I was told by the rep from merry maids that I would be called before a payment would be processed because you days didn't call near our work schedule. Instead they did charge me without my authorization and when I addressed this because I was at the store getting my son's asthma medication I was told that they had NEVER done that. I terminated my service then and there and the rep gave waived me from doing the last two cleanings in the contract. I am currently at St. Joseph's hospital with my son who had a severe asthma attack and had to be taken to the hospital. This could have been avoided if they had waited to get my husband's pay THIS FRIDAY. I will not now or ever recommend your servive

Alyways dependable

I guess I most appreciate how thorough the cleaning is. I have a "quick and easy" house to clean and some time ago some of the "extras" that were cleaned would be part of those areas of the house not on the "official" to be cleaned list. I really appreciated that and wish it
could be continued at least from time to time.

You have always come on schedule and cleaned the church bathrooms very well.