What our clients think of us!

very skilled, conscientious staff and always a nice clean smell when they're done that doesn't set off my allergies

Ariana did not thoroughly clean the BATHROOM: 1)Scale on floor did not get cleaned nor floor under it; 2) floor & baseboard behind bathroom door, not cleaned; 3) Floor behind toilet was not cleaned; 4) One corner of bathtub ledge wasn't cleaned, although rest of tub glistened! She did an excellent job on a very dirty bathtub!!

BEDROOM: 1) Miniblinds still dusty; 2) Inside windows not cleaned (does she not remove screens to enable this?) 3) I couldn't figure out why bed felt "short-sheeted". Discovered sheet had been put on sideways; Does she not know that deep hem which designates top of sheet? Because of massive chronic spinal problems, changing sheets is tortuous for me. That's why I have hired Merry Maids' help! 4) Ariana was not thorough when vacuuming sooty dust from edge of carpeting. Does the vacuum not have attachments? Does she not move lightweight items to thoroughly vacuum under and around them? 5) Ariana also has an attitude which I wish she would leave outside my apartment. 6) I wanted and paid for a THOROUGH cleaning. . .I did not get it from Ariana.

I am willing to give Ariana another opportunity to demonstrate her skills but unless she takes the job seriously and does it thoroughly, I'd prefer not to have her.

The other young woman was much more THOROUGH and EFFICIENT, and had a willing-to-do-the-job attitude! Please send her back!! (I'm sorry that I can't remember her name.)

Name removed
206 E. Laurel St., Apt. 401
B'ham, 98225

Look in the coroners, under beds, under tables (might have to be moved) for cob webs & dust bunnies.

I as told we would have consistent team working at our house that would come at a consistent time. The only thing consistent, is the inconsistency of these things. Because of this, the general cleaning of our house is inconsistent.

Meets my schedule.

There was supposed to be two people cleaning and there was only one because someone went home sick. The floors looked like they weren't touched by a mop. Other than that everything else looked great and Danielle is great! She was very professional and always responded quickly to my calls.

You are always prompt and very good at your job. Excellent service

I like that the bathroom and the kitchen were spotless and so were the windows!!!

Not consistent in the cleaning

My experience with Merry Maids has been outstanding. The two individuals who cleaned my home did a thorough job. I had a back injury so I could not clean my home well. Thank you Merry Maids for being there. I am looking forward to a long term relationship with Merry Maids.

I was disappointed in the way that my bed was made......the the bottom sheet was not in the pockets so as to keep it taught and the top sheet was put on sideways.....so there was a huge hangover on the sides and nothing at the bottom because of the narrowness of the sheet being put on sideways. There is just a duvet to put on over that.....shake it out, put it on. I thought to myself that there wasn't any self checking on the bed when the sheet obviously did not fit at the bottom, etc. I make it really easy for the bedmaker.....I take all of the sheets off and put them in the laundry so that they don't have to deal with that. There is not a lot of heavy duty work in our place....vacuaming and cleaning the wood floor......and so it was not fun to have to take the bed apart and re make it especially when that is one of the reasons why we are having our place cleaned.......as I have had shoulder surgery that is still healing.....

Price is high. I was supposed to receive an email before the maids came, but did not.

Did not provide a adaquite level of customer service. Having to have employees return two more times to get floors clean in a new construction setting is just not professional.would not (won't ) recommend Mary,Maid to anyone.

I can't think of anything right now.

I was told the job in general was not that well done especially for the amount paid.

I hired Merry Maids to assist me in a move-out cleaning since I work long hours and was on a deadline for my landlord's to walk through. When I got home that night (the night before my landlord was coming to inspect) the place was in unacceptable shape. There was hair in the sink, on the floor, and in the shower. The floors had not been mopped as there was still sticky residue in the kitchen and entry way where I had seen it before. There were crumbs on the floor and the carpet had little pieces of lint and dirt on it from moving my things out. There was leaked cleaning fluid all behind my toilet and yellow stains that they had not cleaned. My dining room light fixture wasn't even dusted. I found out after the fact that in the hefty charge of $230 they didn't clean the inside of my refrigerator. For paying $230 to clean a small 2 bedroom apartment that was already in fairly clean shape I was pretty disappointing as I was expecting it to be spotless. I got a call when the maid arrived and also just as she was about to leave and she only was there for an hour. I was quoted this price for two hours, this tells me that it was rushed through. I left a key under the cable box out front and the tape I used to put the key under the box had just been thrown on the ground. Needless to say I spent the rest of the night until midnight re-cleaning the unit, scrubbing the shower, mopping the floors, vacuuming the entire place, cleaning the light fixtures, kitchen and so on. I could barely afford the $230 charge in the first place but I was in a pinch and needed professional cleaning help. As you can imagine it was pretty discouraging to have to spend an additional several hours getting the place in the shape it should have been when I arrived home earlier. I called to let Merry Maids know and requested to not be charged for these services, or if they had charged me, to credit me back. I received a partial credit and no phone call back.

So far i have. Only had one time service...i will let you know after a couple times.

Cheerful, efficient staff. Reliable service. Clean house.

My counter tops,floors and stove top were cleaner than
I have ever seen.

The prompt service we received from manager Danielle in meeting with us & setting us up on the schedule right away. Her follow up calls and emails are appreciated. Our business office is well cleaned and smells so fresh. We also like that you provide your own cleaning supplies so we do not have to keep track of when items are low or out. Using a company that is license/bonded and has insurance is a must for us. So far we are very pleased. Thank you, First name removed

Not break anything in the home.

reliable cleaning

The cleanings are inconsistent and communication is hit or miss.

I don't know about the products but the service is excellent. So I guess your products work great. The house always looks good when we return home. Tank you so much.

Too expensive, but a great job.

I had crumbs in a living room chair that I thought would be vacuumed up when they were vacumming the living room. Also, when they cleaned the downstairs bathroom they did not clean the mat, I thought they would vacuum that as well.

The girls were very friendly and worked hard. The house was perfectly detailed like I asked!! Thank you.

Hanna didn't clean toilet, which I caught before she left....Dusting in master bedroom on counter top was terrible.....splotchy. Fireplace ledge was not dusted.

When I get two new people every time they don't know the house so I have to educate them....Girls were young, and eager to finish the day after doing 4 houses that day. NOT GOOD.

IT IS TOO LATE TO DO ANYTHING ABOUT THIS as I have house guests now.

I am 80 and can't afford such a sloppy job both times in the last few months....and becuz of health issues I can't do a lot of things myself anymore.

I will have to look elsewhere for help. Your prices are outrageously high for the quality of the work.

Basic cleaning was good. Ability to see what needs to be done, and do it, was not so good. Having said that, I believe I can work with your company - just need to mention those things I need done, so they'll be done. Yours is the second company I've dealt with and the best (the other one fell down on the basic cleaning).

Please contact me to work out a regular, monthly schedule. Thank you.

First name removed K.
Email address removed

Everything was very clean, the maids did a great job!