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based on 2148 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The team does an excellent job of paying attention to details when cleaning. The products leave a clean, fresh smell throughout the house.
You're service has always been dependable and on time.
The girls who have been cleaning for me always go above and beyond.
Jennifer and Amanda work very well as a team.
Thanks for a job well done ladies. First name removed
service is friendly, professional. products leave fresh clean scent.
I was able to receive an immediate appointment on the day that I needed. The girls showed up on time and were extremely efficient, nice and hardworking. The cost of $200 for 2 hours was very high.
I have to same crew every time. They know my house and do a really good job.
My house cleaning conducted on April 18th was poor. The cleaners rushed through the cleaning and utilized something that scratched my stainless steel appliances.
Love the results. My house always looks amazing when Misty & Trish are finished.
Fast and on time!
I appreciate the responsiveness of the team giving extra attention to an area that they notice during their service visit. The team is always there on the day and time frame that I have requested, this helps me to accomplish more to meet the role I have as caregiver to my grandchildren and elderly parent. The products they use are environmentally friendly and gentle so I do not see stress to my furnishings cabinets or floors. I feel Merry Maids is essential to helping me care for my home.
I love the smell when I walk in the house after merry maids has cleaned. It is very comforting and not overpowering.
I love knowing that everything is done and done well.
friendly helpful
No heavy fumes or scents left in my home after cleaning.
There's still a few missed cobwebs and the showers still need a bit more attention. Soap scum seems to stick around.
House always looks and smells fresh and clean when the team is finished.
Great, hard working, eager to please staff. Loved coming home to a clean house!
I like coming home to a clean house and not having to sorry about cleaning throughout the week.
Great Service
The ladies did a terrific job on my wood floors ! The house looked and smelled great when I got home that day :)
Office procedures could use work. Need to be able to swipe a CC in the office. And so much more. Low on professionalism.
I think the girls work very hard, The house is spotless and I love it,
Our house looked great
Great service. On time, efficient, non-intrusive. Fresh smelling products.
Merry Maids works with my family and is always accommodating with our schedule. The house is always beautifully clean for guests. The products smell wonderful and have been fine with our pets. The ladies are great with pets. Thank you!!
Very nice employees and they are always so willing to please!
I left a message requesting someone call me and I've not received a call. We are long time customers. For several months we have not had our regular team. Additionally, the teams are arriving much later than our agreement. I work from home and am on many conference calls. I try to book my schedule around when Merry Maids is due to be at our home. Most times when the team is late I do not have them clean my office since I'm on a conference call or leading a webinar yet we still pay the same amount. I want to be assigned a regular team and a realistic time range to expect them. I feel we are being taken advantage of due to our tenure.
I like the clean smell, seeing the carpets swept, hardwoods mopped, bathrooms spotless!
I love coming home to a clean house. the floors look great. I think my favorite room though is the bathroom. Love how shiny and clean it looks
I like that 2 or more people tackle my home asa team which makes it faster and more efficient. I like that a walk through estimate is done first so that i know what is expected each week. I like that the same people come each week when possible to build trust and a relationship. I like that you bring your own products and equipment.
Very convenient. Reliable. Very good basic cleaning.
The cleaning is ok not great. I don't think my floors are done when the girls come and my kitchen sink is never cleaned. There is soap scum on the shower outside door. My bathroom sink had toothpaste still in it.
All of the girls have been really nice though. They are in and out so quickly I don't think it's possible to clean everything in the time that they are here.