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2148 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I'm impressed with the work your cleaning team does. They are fast. I would prefer two cleaners instead of one. I would like to have the same team as much as possible.
everyone was very nice! Just a few things I noticed that weren't wiped down around my office area and behind doors for cobwebs. Otherwise, both were very nice ladies. I intend to continue utilizing the great efforts and teams at Merry Maids!
First name removed ~
The staff is friendly and very respectful. They do a great job cleaning around my schedule. Sometimes they miss cleaning areas, but overall do a good job.
Flexible, friendly, professional
The ladies show up regularly!!!
The apartment smelled very clean when I opened the door. All the chrome and outlet covers were sparkling. Very professional team and great work!
The cleaning was fast and perfect. The house looked cleaner than I thought it could.
I love the professional way Trish and Misty clean my house. I have recommended them multiple times. In fact they are now cleaning one of my best friends house.
office staff is professional and courteous. Service staff is friendly, thorough. home smells nice and fresh after cleaning. does not smell like chemicals
I like the thoroughness. I don't remember the names, but the ladies who came for our first revisit of your services were exceptional. Thank you!
Prompt reply
On time, friendly and do a great job cleaning of course.
Bathroom cleaning is outstanding.
Consistency in cleanings. Some are excellent, some are only OK.
Great smelling!
We have used Merry Maids for the past year and a half on a bi-week.y basis. We are very happy with their service.
Follow our original agreed upon instructions more closely - specifically like sweeping the front porch, cleaning floors under the furniture too, and not arriving before 10:00 am. These things get missed regularly.
I do admit to having a hard time asking people to go back over things once they are ready to leave, so it's partly on me, but I am not a supervisor type of person. And I'm probably not the only one. It's part of the reason why I would engage a service like Merry Maids.
The early arrival problem is a real annoyance to me since I am up late on a regular basis.
Very thorough cleaning. Punctual. High quality service. Much appreciated.
I would not have known the first cleaning occurred if I hadn't seen the crew in my home. Had to call to schedule recleaning. Second cleaning was acceptable, but then we were overbilled. Offered a fifth cleaning for free for our troubles, but this was already on our account. No part of this experience went well. We paid extra to have headaches.
When we got home a small piece of a blind had broken off and a ceiling vent was laying on the ground. Also, I found a few areas in the master shower that were missed. Generally though I very impressed with everything else. Finding the inside of my microwave to be clean was an exciting surprise. I thought the upstairs bathroom floors would look a little cleaner than they were but the main level flooring blew me away.
Friendly and thorough service every time!
Outstanding service by Annett and team!
The complete list of services are not completed at every visit unless I leave a note specifying not to skip them. For example, the washing of hardwoods and the shower and bath tiled walls.
I was told when I received the original quote these were part of the standard cleaning. But I transferred from 1 location to another, same problem. I shouldn't have to ask for what I thought I was being charged for.
Great service. Efficient, cheerful, careful of homeowners belongings,
The ladies who did our service did a great job on most rooms, but skipped the floors in the kitchen and bathrooms. I expected a lot from a deep clean, especially considering I paid $150 extra.
Excellent service
Everything gets done in fast friendly manor
Personable, hard working cleaners (Tiffany & Lashay). They did an excellent job and their attention to detail was appreciated.
I would have preferred to know they were going to be an hour later than scheduled.
Merry Maids is very reliable and has been extremely flexible when we have needed to reschedule cleanings. Overall very consistent cleanings. Price is reasonable for the service delivered.
I really like one of the girls a lot. Amy Last name removed is the best. She does a good job and works by herself. She is respectful of my home. She will ask if she can do anything else for me. I like the products used. My house does smell clean when the girls leave.