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based on 2203 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff in office and the cleaning crews are very professional with pleasant personalities.
I already contacted Merry Maids. Last time I had my home cleaned - I was not pleased. The area around my tub (floor and the area around the tub) was not cleaned properly.
They do a great job on cleaning the bathrooms and I don't know what they use on the wood floors, but they shine!
Always do a great job including the little extras. Highly satisfied. Just recommended you to a colleague at work.
The ladies who come to my home are reliable,considerate,professional and thorough. The vacuuming and floor care products are great. I highly recommend this company.
Pet friendly and thorough
Love all the women that come to look after the house! They are all so kind and polite and treat my 2 dogs so well.
Thank you!
We just had our home cleaned by Becca and, after weeks of being concerned about the services we were receiving, she demolished every reservation we had in one cleaning! She did an INCREDIBLE job and we are so thrilled! Merry Maids should be very proud of Becca and how she is representing your company!! We look forward to another year with Merry Maids and Becca!
It smelled amazing when I walked in the door. The house looked wonderful & I couldn’t have been happier!
Misty and Trish are awesome. Would not use any other girls. They spoiled me.
Love the attitudes of your staff. All very professional and do a great job.
Very nice people and they always do a good job.
Amy is efficient and conscientious. I like her very much and trust her in my home.
There was dust on the stacked dryer.There was dust and a flosser under the bathroom basin.I paid for and didn't receive a thorough cleaning.
You are bonded. I have never had any trouble with any of the staff. I can call the office if a problem arises. You are flexible about dates when I need to change
Whenever I have any changes to my cleaning such as cancellations, reschedule, preference to who you want to clean they are very pleasant and make the changes.
I love coming home to a clean house! Merry Maids does a great job cleaning and making our home look pleasing.
Reliable, honest.
Not a big deal, but we were expecting a call when they were on the way, but they just showed up at the door. We were here and ready for them, but it was something we were told would happen and it didn't.
I did not rate higher because one observation is not enough to develop a good answer.
Misty and Trish always call before they arrive. They are very courteous, congenial, get their work done in a timely fashion. They are easy to talk with while they are working. These 2 ladies have been taking care of our house for nearly 2 years. We have no complaints.
industrious young ladies who do a great job. i will definitely be having them back in the near future.
I love coming into a fresh smelling, clean house!
I like the scheduling flexibility and how my house smells when I come home
Misty and Trish always do an excellent job.
Great job. On time and dependable.
The ladies are quick and do a really good job.
Service and office staff very friendly and professional. Very thorough and detailed cleaning. House always smells fresh, no heavy chemical smells.
Hi,
I am very happy with Merry Maids all of the people have been very professional and good workers and I appreciate the effort very much!
Improve your communication within your office staff. Recently, Merry Maid office staff temporarily moved our cleaning day due to the holidays. While the staff at Merry Maids wrote in their notes we were given a time, Pastor did not receive a time change, only the date change. As you can imagine with the holiday schedules already busy---it was chaotic to say the least for us - the customer - to rearrange our schedules to accommodate your need to change our schedule. This is the second incident involving major miscommunication between the office staff and the customer. Our first was when the cleaning crew was not receiving the right information about what to clean at the church. We have stayed with Merry Maids because we love our assigned team that comes to clean each week. We have done this even with the communication issues within the office office and the fact we have had other quotes to clean our building twice a week, for less money (Merry Maids only comes once a week). The wonderful ladies who clean for us each week have literally continued the business relationship between Merry Maids and The Bible Church. I give your company a score of eight. It is only this high because of our cleaning crew.

Prompt arrival times and courteous workers.