What our clients think of us!

You are available for extra cleanings, you bring your own supplies, you're prompt, you send the same people whenever possible.

The quality of work has decreased from Merry Maids. While the women who service our house are incredibly friendly and we adore them - we've gotten to the point where our entire basement has been skipped, vacuuming has not been done (we have pets so it is incredibly obvious when vacuuming has been skipped in any room), surfaces out in the open haven't been dusted to the point that it's gotten so noticeable that I've had to go around dusting; something I don't mind doing but have some trouble with knowing that we're paying a company to do the exact thing I'm now spending my weekends doing. On multiple occasions the Merry Maids contractors were at our house for approximately one hour - we have a three story house; even without the evidence of missed areas, there is little to no way they were able to clean three floors in one hour, even with two people.

As to the women who service our house - they do amazing work in our kitchen and our bathrooms are always spotless - they are friendly and personable and a complete joy to work with. In my humble opinion, it seems Merry Maids has some time frame scheduling for each house, and the contractors do their best to pick what needs to be cleaned and what can be touched on, in order to fit the schedule. While we don't fault the women, it's clear Merry Maids' policies aren't prioritizing it's customers.

We've called in and spoken to Merry Maids on numerous occasions and sometimes someone is sent out to fix the issue and sometimes nothing happens. We've finally reached the point where we're ready to actively look for another company; we hope to stay with Merry Maids but not if we're not getting the service we're paying for.

Team was two hours late. Bathrooms floors were not cleaned. Sediment ad Kleenex on the floor there and also under my bed after a specific request that carpet be used to clean under the bed. Large area in the bedroom not vacuumed and light furniture not moved to access it.
It was not even a normal much less a deep cleaning.

I am a single mom with 2 jobs and I honestly just don't have time to keep the house clean. The girls that come to clean my house are super sweet and they do an amazing job. Having them come and help clean the house takes a load off my to do list.

My house always looks beautiful when merry Maids have been to clean.
I also appreciate that they work around my dogs! Thank you!

They are always thorough and work efficiently. We could not ask for more. Tracy is the best!

Very professional. Thorough. Careful. Dependable. A+

you overcharged me for floor cleaning only. i called the person who scheduled it and she gave me no help. she said the lowest fee was $100 per hour. which is fine, but the girls were at my house for 1 hour and 15 minutes and my fee was $180; that is $90/hr for minimal service. not happy at all

Reliable and do excellent work.

We consistently get great cleaning service from Merry Maids. I appreciate the professionalism of everyone I've worked with in the Merry Maids organization. Good people who work hard!

Well-trained and polite housekeepers.

I like that my house is spotless when I get home, and it smells like cinnamon.

I love having Merry Maids clean my house. The ladies are personable and efficient. They are in and out in a short period of time and the result is a clean house. since I have pets, they pay attention to vacuuming. My kitchen and hall floors just shine!
If I ask them to help me make the bed, they are more than willing to do so.
In short, they are thorough and nice to have around. also, they do not waste time but get right to work.

Areas were left uncleaned (there were a couple paint cans on the floor that weren't moved to clean under/behind), walls were not wiped down and left dusty from floor refinish.

Love the dusting product and wish you would sell it to use in between cleanings.

Efficient and thorough

1st, love coming home to a clean house.
2nd, love how clean my shower and bathroom are
3r.d, love how they deal with the dog hair !

We appreciate the care that Amy takes in maintaining the house. The products are good quality.

Amy is efficient and thorough. I like her and trust her in my home.

Merry Maids confirms appointments the day before. We have been traveling a lot and frequently need to move cleaning a week out. Merry Maids accommmodates our schedule very professionally.

We typically have the same two ladies each visit. They are thorough and efficient.

I love Merry Maids!

Reliable

Not on schedule, Called off the second day. Not able to stick to deadlines

After a long break for construction needs I was so excited to resume weekly cleaning. However the two employees were grumbling audibly about "how long since she has been cleaned?" They both also complained to me about walking in to find remodeling in process.

Two rooms on the main floor were still under construction which I said to obviously skip. However they skipped the entire main floor and basement. Furthermore, the quality of cleaning in the master bath was less than my 5 year old could accomplish. Very disappointed and on the verge of cancellation. I will pay whatever is charged for an adequate service but this does not foot the bill.

Misty and Trish are very friendly, conduct quality conversation, do not waste time, and are very capable of doing a good job. Misty and Trish have been doing our cleaning since we started using Merry Maids. Keep up the good work. Roberta and First name removed

This is to inform you that I am very pleased with the services, products, and assistance I have received from your Company. Your customer service representatives and service technicians present themselves in a professional manner and are always helpful. I would not hesitate to recommend your Company and products to others.
Satisfied customer

Better communication from the office to the working staff on the job site. There have been numerous times when the staff instruction sheet was unclear and not specific enough. Providing the customer the same sheet as the on-site staff would help clarify expectations and improve communication between all parties (office staff, on-site staff, customer). It would also reduce confusion, disappointment and frustration by all involved.

The sinks are left dirty every time and every time , I need to dust after the ladies leave. I'm also not sure if any of the floors are ever done.

Missed some areas. Too many cleaners. Didn't know who wa doing what.

The services are delivered by hard-working, professional employees who take pride on even the tiniest of detail. Our house is on the market, and everyone comments on how clean our house is. Thanks, Merry Maids!