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based on 2148 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Usually I have the same gals which is great. You know them and they know you. Last week I had someone I had never seen before and although she was nice she was by herself so not all the floors were as great nor were the little things done-blankets folded, pillows stacked neatly. I like consistency and the same people. Also my time is between 12-2 and she was here at 10:30 and I wasn’t ready that early.
Consistency, and having the same person do my home each time.
A long time happy customer. McKenna is ESPECIALLY amazing! I love it when I get a familiar face!
I like what Merry Maid worker do in my house because they do a Great job !!
My house is professionally cleaned and I love what they do..
The service is consistent and outstanding.
Currently I like the Merry Maids representive for the following reasons: arrivial is consistent, pleasent personality, ask questions for clarification and does a Great job cleaning.
It was not a good idea to switch to mops. It makes my floors too smeared and they show dirt much quicker. I will probably change companies if I don’t see an improvement soon.
House always looks great
Better dusting vaccuming and bathroom floor. My girls are always kind but I get the feeling they are rushed and can’t spend the time necessary because they have a huge schedule to complete.
Inconsistent cleaning methods and staff. I’ve seen more faces in the last 6 months then over the last 12 years of service. Missing the reliable team that would deliver all services at each cleaning.
They have always done a great job for me.
The service is dependable and the cleaners are friendly and respectful.
I cannot compliment them enough - arrived on time, good communication in advance and staff was friendly and did an amazing job - the house looked great and I look forward to regular service
Maybe give a financial break after every 5 or 6 cleanings?
Cut down the cost. Thank you.
Expensive! Great service. Cleaning team was very nice.
The staff have been consistently competent, and friendly.
They have been responsible and in the majority of ties, the staff have been proactive and did not wait for direction for special attention to a needed action of cleaning,
The majority of the staff who have cleaned by apartment for the last four years are happy doing an effective cleaning,
I find it frustrating that I often have different people each time I have a cleaning scheduled. While they’re always pleasant, the quality of the work varies somewhat.
Very thorough
N/A
Always well done.
Dependable. Thorough. Friendly. Careful.
The team is always courteous and thorough!
Send ladies more trained and more time since only one girl coming to clean..
I have always been impressed with the professionalism and complete service given by your company! Holli is the best!
Always a nice fresh smell. The ladies seem receptive to any changes I might have. Office is easy to communicate with.
The cleaning people are friendly and efficient. Plus our home consistently looks great when they leave.
More attention to the floors. With dogs and kids, our floors can get dirty. It is so disappointing to return home after a cleaning and still see week old water marks or stuffs on the floor.
Very professional! The level of detail is exactly what we were looking for.
Better and better people. Money.