based on 7172 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Food and fast service
The food
The food the service
We ordered online & our food was ready at the correct time. The food was very good.
I hope someone reads this - I rated a 10 because the order was accurate and the Courtney Club location did great with the order. However - I want to give some feedback on the new ordering system. Overall, it's been a lot more intuitive with the menu and looks good. But for some reason, the last 2 orders I have submitted I chose one location at the beginning of the order and it changed it to a different location in checkout and I didn't notice until I got the confirmation email. The first time it happened I thought maybe it was me and then it happened again. Idk what the issue is or if anyone else has had a similar experience but I wanted to bring it up one way or another. This was a 35 min drive for me both times when it should have been only 10 mins if it would have just kept the store I selected in the beginning.
Customer service was great at the bar! Food was excellent
Great food and spectacular service!
Friendly staff and great wings !!
Love the huge variety of wing flavor options.
It was easy to place my order and pick up my order. The wings were a great addition to our Mother's Day and Graduation party!
My food was not cooked how I asked but it was fresh.
Clean the bathrooms
I literally waited less than 5 minutes for them to fill my order. Wings, and tator chips were hot and delicious. Two weeks in a row, both orders were correct.
My wife suggested it both times.
She really likes the Golden Honey BBQ wings, and the Tator chips.
I’ve now acquired an East Coast Wings & Grill card, and earning points each time.
Great service and good food.
It was Mother’s Day and the crew were few but the service was great!
Customer Service could feel a lot better. The level of Customer Service has it's really good days and it's not so good days. The Wings at one time were amazing, now it just seems like they're prepared quickly and they just don't taste like they use to taste.
The food was good but service not too much.
Sat outside. Server was running bar too, took her forever to get to us, she was more focused w bar. Cash out never came, had to go to her.
Very disappointed.
The chicken wings and salad are great!
Our order was accurate and the food was delicious.
Excellent customer service!
Enjoyed very much the buffalo tenders.
We enjoyed the food as always. And the service was good.
But near the end of our meal, there was a commotion in the kitchen. People were yelling and cussing each other.
We finished and left quickly which dampened the enjoyment from our lunch.
We felt sorry for people that were waiting for their food and had to listen to whatever was going on with employees.
With all of the times we have been in this restaurant we have no clue who the managers are or even if they are even present.
Food and service were great
Staff
Again my wings were HARD and dry--which seems to be the same thing that happens at ECW
with the store on Peters Creek in Winston-Salem, When you ask for feedback, I fill out the questions that are on the study, but NEVER get an answer from these stores. Will take my
business to other and different wing stores. Told the manager at Peters Creek (and showed the
wings) and he just flipped me off. I will go to Waldo's which I HATE but cant be any worse than what I am getting from ECW
I always love the food . First time trying the Classic Nachos . I did ask for two cups of the tortillas chips that was supposed to come with my husbands EC Buffalo chicken salad . “Didn’t get !!! And the cashier was supposed to take the $10.00’s off for my birthday ! Didn’t show on receipt! So I did not get the $10 discount! The rush-hour has not even started yet! Love the food service sucks
My last order was not done correctly. Instructions not followed ruined my experience.
Ordered one flavor of wings but received another flavor.
Well took me three times to ask to finally get my drink which was diet pepsi. Gave phone number to server and she did not apply my order for the rewards points. Give me a free meal for four and then I will consider it.
Boneless wings were not cooked well. They were smushy. I had to go home and put I. The air fryer to cook longer . However, the chips were cooked so well majority could not be ate.
Great wing and service