based on 6134 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The lunch specials are the best buy around. We also appreciate the rewards program.
I come to this ECW maybe once or twice a month. I’ve never had a problem ordering a kids meal (I am a bariatric patient). In yesterday’s visit I ordered a kids meal with a to go diet Mt. Dew. After eating ONE WING I bit into a black hair (my hair is blonde/brown). I was pleasant when I stopped the hostess and told her. She eventually came and told me they would remake my kids meal. At that point I was no longer interested in eating(grossed out) but I never complained, I did ask them to just make it ToGo. The food came quickly (the sever and hostess were very nice)…. I wasn’t asking for anything free, but when I got the bill I was charged OVER $3.00 for the drink (that has always come with the kids meal) AND TO BOOT, I had not even drank the first sip. I asked why the charge and was told that was policy… I didn’t see that ANYWHERE and I literally had a HAIR in my food and they made a point to change me over $3 for a 7 dollar kids meal that I didn’t even eat. My bill was $11 and I tipped $2. I didn’t want to punished the server but I will not come back to pay that much for nothing.
I always love their wings always the best tasting
I had a take out order.It was ready when I arrived to pick it up.Girl at front desk very nice and friendly.Always enjoy the food from ECW.
Pleasant upbeat staff!
Food was great!
The service was fast and friendly. Food was delicious
Keep the patio area clean. Don't look like its been washed in yrs. Replace the sun blockers cause they are very ragged. Rhe staff is fine and always been very nice
Salad was beautifully presented for a to-go order. However, I was missing the crunchy topping. The other salad we ordered was perfect.
Good ready
Great service from Lilly
The food is good but if heat is what someone is looking for then i couldnt recommend. The heat level used to be as expected however lately the kitchen is just adding cyan pepper to increase heat and that is not effective. Used to be good flavor with the heat which wasnt simply adding cyan.
Hot wings were 👍🏼 great
Fast and accurate service!
Great prices and great service.
Thank you Mason.
Food good!! 👍
Great food, very good service and of course the food was tasty
The inside of the restaurant looked like it hadn’t been cleaned it months. Especially the restroom. The tables felt like they had a thick sticky film on them.
Sonja is a great server. She is always happy and we always have great service with her!
great food and service
Ensure the order is correct before sending it out to the customer and when the order is a carryout, show it to the customer before they leave in case it’s wrong.
The food is always great. Lots of choices. Service can be a little slow when its busy.
Excelente
The food is always excellent!
Speed of service, temperature of food, cook of food was all good!
Justice our server was an amazing person.She is witty can carry a conversation an actually is interacting with you, not just taking an order and running. The food was amazing, and the beer cold. But the service like she had knew me and the wife for years goes above and beyond.
Stop selling beee and whine. It’s a family sore
Everything was delicious! I really enjoyed my Ceasar Salad as well as my Spiked Bourbon Street Wings, thats the only flavor I'll get!! Kyle did an awesome job!
Very pleasant server. Fantastic food
Food and service was great
Staff was friendly. Food was great.
I enjoyed placing my order on line thru my app and paying. As always the food was great. Will be eating there again soon