based on 7662 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Awesome staff and great food!
Very little to no sauce on the wings
Everything was great.
Served well with a smile good food
Food and service
We were seated quick, server took our order right away and food came quick
The chicken tenders were over cooked
Everyone is always so nice from the front when you walk in to the management. The food is delicious.
The food was hot and had a great flavor.
My wings barely had sauce on them. They were dry and they were not good.
New manager Maddie is awsome!!
The house made chips were floppy, not crisp like a chip should be. My server brought replacements 2 times and they still weren’t crispy.
The wings and hot chips were. Ery good.
Food was good and wait staff friendly.
Polite and good service.
Come to you just for the wings. As of late, the service and performance of the servers has improved.
Good food, good atmosphere, friendly people
Our waitress was so attentive. The wings had a great flavor (black & blue) & nachos were good.
The waitress was very nice and respectful ,and the food was good and fresh
Food is always good, fast, friendly host
Food was terrible this time again. Chips taste old(maybe grease is old) wings were not at all saucy had to send back(all every time for extra sauce and they always dry). Will not be coming at the country club store has continuously disappoint with service. I know it doesn't affect with 1 person not coming but I will inform my friends and family.
It’s been a while since I last visited East Coast because of a pretty bad experience. But I can say without a doubt this visit was excellent. The food was good and hot, the service was outstanding and I will be back soon.
My most recent order was innacurate (plain tenders that were dry instead of the medium sauced ones I always get). I also wish my local store gave 2+ fuller cups of sauce per box/meal rather than just 1, and that they would separate the food more. Usually, when I get the sauced wings or tenders they include the side (fries/celery/chips/etc.) in the same box and it gets covered in sauce, and even if they don't, they get soggier from the heat/moisture. Other than that, the food is good, the employees are always friendly and usually pretty quick, the orders are done when they say they'll be, and the prices are pretty fair, so I appreciate all that.
The food and the service were excellent. The atmosphere is so welcoming and friendly.
Good food. Fast.
Everything!
I've been going to east coast since the original one on country club rd.i really wish you could bring back the original raging ranch .not the dry rub
Great waitress and good food.
I visit East Coast in Kernersville weekly, which is always an online order. If I am ordering wings, the order is always screwed up in 1 way or another. Recently I ordered 25 wings w/ 2 heat index 16 Hot, 9 Medium both same flavor as well as added saucy for an extra charge. The 9 was Hot 16 Medium but no matter if you check your order, you do not know the mix up till you dive in hoping to enjoy. Each time i pay the upcharge for saucy, after picking them up 1 time and they were so dry that they were horrible, guess .99 is worth the trash not getting them. But when you are charged .99 to make sure they aren't dry and they are dry anyway, well that's very frustrating. I brought it to servers' attention, and she gets a cup of the flavor sauce from the back. Not the same as mixed in with heat index. Southwestern Chicken Wrap, another favorite when not dry. Also, a bell or someway to reach the takeout servers, I have stood there sometimes over 10 mins waiting for someone to come out of that swinging door, in a hurry as I see my food sitting on counter. bagged and ready to jump in the truck with me. I have walked through the dining room to side of entrance to request someone help with take out. Very frustrating seeing the laughing picking around with each other while there are a few people around at takeout that would love to receive their food and leave. Each time I visit ECW sitting in take-out area, there is always at least 1 bringing a bag back in the door. ALWAYS CHECK YOUR ORDER BEFORE YOU LEAVE.
** THE CELERY & CARROTS ARE ALWAYS DELICIOUS**!! Thank you, First name removed,
Friendly staff, nice environment