based on 6994 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
ECW on N. Main Street in High Point is a good place to eat! Always good food and friendly service! Manager DeLyn and staff always do a great job!
Love
DRY the lettuce used for the salads. There is nothing worse than wet lettuce in a salad.
The prompt service.
the food was correct and tasty
The wings are overcooked and the sauce has no depth in flavor.
Food is consistently good. Service is improving.
Better service at pickup
My last experience there was not very good. My server was disrepectful to me. We ordered off the lunch menu which included a drink. I initially just ordered water but then later decided I wanted tea. She charged me full price for a drink even though my meal came with a drink.
She said I ordered water first and I would have to pay for the tea. At the time, I didn't feel like arguing so I just said ok whatever, but after I left and thought about it I was not happy. I should have asked to speak to the manager. I have not come back to that location because of that inciident!
the food was great
The last 3 times my friend and myself have placed the same order and the first time the guy made my friends order and thought that was the only order, so it took a bit longer to receive my order. The second time we called them in separately and they got it right. The 3rd time we ordered in person and basically ended up like the 1st time and the chips were more raw than like chips. Friends are considering going to Winston Salem to get wings. Things have changed at this location and we haven't seen John there in quite a long time and that's basically when things have gone downhill.
The food and staff.
Good food and drink. Good service.
We enjoy the food - especially the chips - and everyone we take with us does asa well!
Easy going atmosphere with exceptional wait staff to make your experience top notch.
Cost to much, can not afford on fixed budget.
The food is always great and consistent. It does seem like the roasted veggies were a little off but nothing major. Keep up the good work!
a lot of times we are there the waitresses are gathered in the middle unused area and talking instead of staying on top of their tables. for a sandwich and a wrap during a non busy time we waited over 30 minutes and there was not explanation as to why it’s taking so long and multiple people that came in after us got their food before us.
My food wasn’t even warm. I got it to go called it in and picked up
Immediately. The chips were brown and overcooked. Wings were dry. It felt like whoever cooked my food could have cared less!
The corn appetizer!
Friendly atmosphere, clean, size of meal,
ECW&G is consistently a great experience. Our last server Bella was awesome! She stays on top of things and is always there to offer refills on drinks or anything else we might need. She is very friendly and always smiles and it truly seems like she enjoys helping others out. And the General Manager Shane Winegar always comes by to make sure we are well taken care of. This is our go to spot and we have never been disappointed. Recommend to anyone!!!
Prompt service and delicious food.
When ordering online, I always order extra carrots and celery. When picking up the order, it has become a pattern that my order is missing one of those extra sides when I get home. I go back to the store, address the issue, and it is fixed with no issues.
On one order, a manager stated that I have this issue frequently. I agreed that it does happen often. She came back with the missing side and stated " I am going to give it to you this time, but I will ask you to check the bag in the store before you leave because that cannot be happening every time." This statement was very accusatory, assuming that I am fabricating a story about a 75 cent side of carrots or celery.
I am glad that she has the back of her employees, but to make that statement was unnecessary. I have looked at my order in store before with the same result, so I am assuming some processes with completing the order are not as effective as they might make it seem.
Great people, great food, great location. Always clean inside and out. Kaleb and Dion do a great job. Micah, Paloma (probably misspelled this), and Jordan are exceptional. Everyone helps Everyone. Great positive environment.
Friendly staff, great menu
Consistency. Lately when I go to order the menu has changed and this isn't the first time it's happened. Options fall away and/or are reimplemented. The website ordering is really bad, though I did dl the app last week and that went smoother, however the next time I used it, again the menu had changed. Things we love, is 'all flats' option, that seems to come and go, and the option for NO carrots and celery which also seemed to have changed on the website or rather the option was no longer there. Feels a bit like multiple programmers and too many hands in the kitchen kind of thing.
Friendly staff. Great menu. Lots of options. Can find something for all ages. My eight-year-old likes bone in wings with honey barbecue. My 11-year-old likes the wings plain no sauce. Good prices. And I especially enjoy the rewards plan. OK.
Consistent quality and a great staff make this the best Wing place in Greensboro and it’s not even close. I’m a regular for a reason - you all do an awesome job, every time.
Wings cooked right almost every time. Great side salad.
Love your ranch dressing!
This location has good customer service.