based on 7072 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff is always very friendly, accommodating & good at their job.
Food is always very good.
No complaints.
I would like the option of a side salad at no extra charge in place of F.F.
Also, it would be great to be able to order just the tenders without a side included.
Great food and service
Very unstable front desk. Every single time I go there is a new person at the cash register who doesn't know how to handle orders.
Every single time. Staffing is unstable at this store. This is a real issue. Can't already have to train a new person!
The waitress remembered what we usually order. Makes you feel seen!
I always order ahead of time and this establishment has my food ready as soon as I walk in the door. Very prompt and polite service.
Our server was nice but service itself could’ve been a little faster. Everything came out hot though even though it took long to come.
Not have live stink bugs in the salad
Love the food!
Overcooked food , long wait time without service.
Great service
My family and neighbors go out to eat at East Coast often. We have favorite waitors/waitresses. Last night we went and got wings. My buddy and I got cajun ranch with volcanic heat. His came out looking normal but had no heat. Mine came out and was white like they didn't have the cajun spices in it. Also no heat. We both love spicy wings. Sometimes we get insanity. So it was disappointing. Hope the next time we go it's back to normal. Thanks
Wings are very good! Love reward points’
Wings were very dry and not very saucey
I ordered boneless wings and received bone in wings. Also the dipping sauces were missing.
Good food and excellent service!
The food was good and the lady at the take out counter was very friendly and provided napkins and had everything ready when I arrived.
Fast service kind staff
Everything
Wings
The food was delicious and the staff was super nice. However we were the only people there and our food took like 30 minutes? Also my celery was almost white….can y’all buy some green celery?
Service is usually pretty quick.
Food was great
Service was great
Didn't have to wait long for food
Food was hot and fresh. Wings on point.
Service was great - fast, friendly server and she hit everything right and did it with speed!
East Coast in Salisbury has a friendly environment. The staff greet and value your presence. They remember little things about you to show their gratitude.
Get Mango Cart Ale back.
Always great, with the exception of not having their liquor and beer license. Been a few weeks not able to serve any alcohol.
ECW Hickory is the most consistently great restaurant in my family’s rotation. We drive an hour and a half at least 3-4 times per month to come eat here! The staff are all great too!
I normally rate this location a 10 everytime.. This past Saturday night was a disappointing experience. Both hamburgers we ordered (which we consistently order) were a significantly worse product than what I have grown accustomed to.. hamburger patties were burnt, dry and much smaller than we have previously experienced. So much so that I felt the need to bring this to my server's attention. She did have my burger remade, but honestly although the second one was better it still was a far cry from I have had in the past.. Suffice to say I was still disappointed, but this is solely based off all of my previous visits.. So hopefully this was a fluke.. but I am now hesitant to return..
Now our server was amazing.. we have had her in the past and she is very kind, and polite and just overall a great waitress, she was the only bright spot during our visit this time.