based on 6350 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The food was great!
Our experience was great, we got our food quickly and all 7 orders were perfect. I'm pretty sure they were short staffed but Abigail kept our drinks filled and have us great service. We will co. E back and definitely ask for Abby's section again. Our food was delicious too !!!!
The server was good. The fries were not suppose to have seasoning on them but did. Got a new order.
The front desk hosts and Alexia our server. The ambiance was great.
So glad to see dinnercsergice improve. Sarah was great the last two Sundays. Sometimes we go on Mondays because Jessica is working.
Improve the customer service. There’s nothing but teens that work there and they just don’t care.
The wings were way overcooked. It took forever to get them (over 30 minutes), so we did not send them back. Also, they had very little flavor. I think they left off the spice. We got the black and blue. Very disappointed.
We have had them in the past and they were very good. Just not this time.
Improved customer service, in attending to customer’s needs. Increase food temperature
Quick and easy pickup. Food was excellent once again.
Quick friendly service!
I always order my wings saucy and they always come out perfect! The Team is always friendly and service has always been Great!
Just not cooked the way I requested. Extra crispy
Exceptional golden bbq wings with extra crispy fries!
Loved everything. Thank you for the great visit.
Food and service
The atmosphere and the dood
We were sat at a table next to were servers punched in orders so my back was about one foot from where they stand. When we asked to move before we actually sat down, the hostess said don’t worry they won’t bump into you, they will squeeze by. We counted, there were 11 other tables in the area. Very disappointing.
And the sun coming into the window made it difficult to even see. The entire dining room was filled with smoke from the kitchen.
I really enjoy the service I receive from Randy and Travis at the Kingsport location.
Great service! Love the wide selection of flavors!
Loved the quality of food and range for a group to choose from.
The only issue I have had is missing detail like add cheese .35 and no cheese. If that is the worst we are still good.
Good service and food!
Good food and service
I enjoyed sitting at the bar, watching tv and talking to Ashley, Maddie and Zach. They are wonderful and fun and slways smiling. We come just for them. If Zach isn’t working the kitchen, we don’t order. lol
Service was slow. Not entirely our servers fault. When we were seated I saw two servers. Ours was waiting the bar area as well as regular dining area. She had two large parties plus other tables that I’m aware of. We waited more than 10 minutes for her to get drink order which she took while passing us with a tray full of drinks for another table. She apologized, said she was slammed, which she was. I feel she tried to do her best under the circumstances.
Maybe we caught them between lunch and dinner shift because about 15 minutes in, several(4-5) more wait staff appeared.
Once served, our food was good and waitress was attentive making sure we had refills, asking if we needed anything.
We used to dine at East Coast frequently but bad service and worse food made us stop. I’m happy to say we were impressed with the food this time.
The food and service was great.
Our waitress was on point! Food was as expected.
Service and food were excellent
The waitress was very nice and the food was really good.
Great food and service!
Always excellent service and food