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31751 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very helpful.
Carpets seem to stay clean after getting cleaned
Great service, efficient, and affordable.
Great service
Friendly, helpful, and pretty careful and efficient. Willing to come back if there’s a problem!
Appointments easy to schedule. My time respected in receiving updates before arrival. Great clean, and speedy service.
Saw on tv
Professional & did a great job.
Did great job. Thanks!
Excellent equipment. Great professionalism inside the home both with the service rendered as well as the care attention to detail in caring for the home.
Very professional technician. I appreciate that technician wore foot covers & mask.
They were prompt and on time and did a great job.
I have tried other carpet cleaning services. None of them have cleaned my carpets as well as Zerorez. Also the carpet stays cleaner longer. The employees are very courteous and make sure the customer is happy with the results.
The tech was very informative about what needed done and what my options were. When he was done my carpet at least 90% better.
When they started my carpet was very saturated with soap, water, baking soda, vinegar, and dog urine. It had not been cleaned in 20 years. They did a very good job.
They were on time, wore shoe coverings, were friendly, charged the amount agreed upon, and best of all, my carpet looks like new!
Cheerful carpet cleaners arrived at our house first thing in the morning and with the two of them
it went soooo fast. A super job and feels so good to have clean carpets.
Ask about pets so There is no surprise on cost when tech comes
The rugs were very expensive to get cleaned. Everything was so clean afterward though and looked great! The smell of the cleaner was very strong and didn't smell good at first
1.Easy to schedule an appointment
2. Cleans Carpets and furniture fast
3.Dries fast
4. Doesn't smell like chemicals when finished
5. Carries additional products to clean unusual problems
6. Technicians are very professional and treat my time with respect
It was informative and professional. And I was pleased with the job
The technician did an excellent job. Thank you so much!
I had to have the tech come back and he was very nice and redid the area in question. Thanks!
excellent service and adapted to the changes of our original requested work without making us feel guilty
I love that you do not use any chemicals to clean. Ionized water is amazing!
Good job! Thanks!
Thought the guy who cleaned was great.... he explained everything and did a great job. This was my first time using Zerorez. I have my carpets cleaned two times yearly easy. I’ve never had to pay for the carpet in my closet....ever. It’s probably the size of two regular closets and only the center can be cleaned. I was charged ten dollars for it. That’s not a lot, but I showed it to him assuming it was part of the bedroom. My mistake. Thought it was a cheap shot.
Thorough and professional
Your product is outstanding; service is also incredibly good. However, since I have been a trusted client for over 16+ years of Salt Lake Zerorez I have a concern. It seems that each time I contact you for a cleaning instead of looking back at my previous invoices, CRM, etc., I have to go through all the info about rooms, stairs, landings, etc. This past cleaning (02/04/21) the individual that took the order did look back at previous and we "agreed" to the service. However, this time (as in a few previous) it seems as if things had changed between the phone call and the service person arriving to clean. Case in point, this time the upstairs landing cost me $15 additional; secondly the "service charge and water sewer??" removal had increased in price. A certain part of my living room carpeting has a wool area rug over a small part of it and could not be cleaned due to some sales tax BS here in Utah. (You have always cleaned it the past eleven years I have had it!) WHY CAN'T these types of anomalies be disclosed PRIOR to the visit? Usually, blue styro blocks are provided for overstuffed chairs - this time I had to beg and was told "no longer" supplied. (He did find a couple on the truck.) This time moving the round (small) table was all me, he could not assist. So...it would seem that there must be a CPA/Lawyer in charge of Zerorez now as EVERYTHING that used to be provided as a customer service is now either GONE or is monetized. Suggest, in the future, that these anomalies are forwarded with your waterfall of emails concerning the appointment date and time. Therefore we, as customers, can determine whether we will purchase or maybe go elsewhere. I do appreciate the empowered water BUT your fees and diminishing customer service are beginning to wear on me. Thank You
So professional. Clean products. Timely service. Competitive prices. I've already recommended you to two other people and it's been less than 24 hours since or carpets were serviced. I was very impressed. Thank you!
My carpets looked like they were new after zerorez left. All nice snd clean. The technician was courteous and respectful. He did an excellent job.