Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31751 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 22, 2021 — Rated 10 out of 10 by M.K. Zerorez Salt Lake City
What do you like about our products and services?

They were quick and efficient. Thank you for your services.

Report a concern   February 22, 2021 — Rated 9 out of 10 by Pike Goss Zerorez Salt Lake City
What do you like about our products and services?

We have used Zerorez services several times. Each time they have been very responsive, listened to us when we have problem areas we wanted specifically cleaned, (stairways and high traffic areas) and their availability to our needed hours of operation has been great. We do recommend them to others.

Report a concern   February 22, 2021 — Rated 10 out of 10 by P.M. Zerorez Salt Lake City
What do you like about our products and services?

Your products are fresh smelling and quick drying. Your techs were very polite and efficient.

Report a concern   February 22, 2021 — Rated 10 out of 10 by D.C. Zerorez Salt Lake City
What do you like about our products and services?

low residue

Report a concern   February 22, 2021 — Rated 9 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

I appreciate your thoughtful, friendly technicians. And, I really like your occasional promotions.

Report a concern   February 22, 2021 — Rated 10 out of 10 by Carla Bentley Zerorez Salt Lake City
What do you like about our products and services?

I am very pleased with how my carpets, furniture, and shower tile turned out. They look great and my carpet is so soft. Our sneezing and coughing have been reduced greatly since the cleaning. I love that no chemicals are used and if there is a stain, citrus is used. The technician that did the work was very courteous and thorough. Thank you very much!

Report a concern   February 22, 2021 — Rated 8 out of 10 by C.B. Zerorez Salt Lake City
What could we do to improve?

Teach your tech's what the "NAP" of the carpet is. I had to explain that even if one side of the "nap" was clean, the other side had to be cleaned also.

And you could also mention to them that when they put a solvent on the carpet, it needs to sit a few minutes to do it's work, then clean that area. The young man didn't do that.

I have a light beige carpet. I know it is a pain to get it clean around t.he eating area. The young man seemed to be in a hurry, and didn't get all the spots out, now I have to call you and bother you about getting someone here to clean the spots that were missed. I'm so sorry to have to bother you.

Other than that, your man did a great job, and I will invite you to come into my home and clean the carpets again.

Thank you for listening to me. If you should want to call me, my telephone # is: Phone number removed.

Name removed

Report a concern   February 21, 2021 — Rated 10 out of 10 by Mary Jones Zerorez Salt Lake City
What do you like about our products and services?

I was very pleased with the men who showed up. They were on time, polite, friendly, helpful and considerate of me. They did a great job and I am so happy with the results. I have already recommend your company to two friends. Thank you!

Report a concern   February 21, 2021 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

Service was great and super easy.

Report a concern   February 21, 2021 — Rated 10 out of 10 by J.U. Zerorez Salt Lake City
What do you like about our products and services?

Fast , friendly, polite, punctual.

Report a concern   February 21, 2021 — Rated 3 out of 10 by J.A.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

No booties worn by technician
Didn’t smell clean

Hodge podge raking , so it looked hit or miss with the machine

Report a concern   February 21, 2021 — Rated 9 out of 10 by A.L. Zerorez Salt Lake City
What do you like about our products and services?

You did what you said you would do.

Report a concern   February 21, 2021 — Rated 7 out of 10 by E.R. Zerorez Salt Lake City
What could we do to improve?

very expensive, even with promotions. Extra charge for every little thing, like a walk in closet that isn't any bigger than a normal closet, just deeper than wider.

Report a concern   February 21, 2021 — Rated 10 out of 10 by K.T. Zerorez Salt Lake City
What do you like about our products and services?

You do a good job! Are on time.

Report a concern   February 21, 2021 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

Very professional service.

Report a concern   February 20, 2021 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

The guys who came were very professional. They took time to make sure things were done right.

Report a concern   February 20, 2021 — Rated 10 out of 10 by G.H. Zerorez Salt Lake City
What do you like about our products and services?

Efficient and cautious.I was at work, so my daughter was there to receive them. They got out stains that another company had only been able to lighten. Everything went very smoothly.

Report a concern   February 20, 2021 — Rated 5 out of 10 by D.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was very happy with the initial quote, happy with the communication, happy with the technician and the cleaning. What got me was that I allowed myself to get upsold on the sealant. It sounded like a really great idea, and a good way to protect my carpet. But when it came down to applying the sealant, I saw that the technician merely went around and sprayed a light layer of chemical over all the surfaces I paid for, barely even covering some of the surfaces. This seems like something I could have easily done myself, and yet for some reason this service cost me an additional nearly $300, and left me feeling very frustrated about the additional expense. At that cost, it seems like the sealant would have been something much more complicated.

Report a concern   February 20, 2021 — Rated 10 out of 10 by Verl Barker Zerorez Salt Lake City
What do you like about our products and services?

The workers who cleaned our carpet worked hard and efficiently, were friendly, and were very thorough in cleaning our carpets. They made certain we were happy with the final results. I have used Zeroez for years and am very happy with the results in the process they use in carpet cleaning. The carpets stay cleaner longer than with other companies we have used in the past.

Report a concern   February 19, 2021 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

On time, professional, and thorough.

Report a concern   February 19, 2021 — Rated 10 out of 10 by Spencer Dickson Zerorez Salt Lake City
What do you like about our products and services?

Great service! Granted, we've only ever rented cleaners from the local hardware store, so we've never experienced any other company's service. Our carpets and sectional look immaculate and we didn't get that "wet dog" smell for a week that I usually associate with carpet cleaning. Things smelled fresh and clean, and yes, our house was a little more humid for 24 hours, but it was a pleasant smell. The carpets look and feel great.

Report a concern   February 19, 2021 — Rated 10 out of 10 by Phil Snow Zerorez Salt Lake City
What do you like about our products and services?

Well done, thorough, professional, courteous.

Report a concern   February 19, 2021 — Rated 10 out of 10 by Shawn Mecham Zerorez Salt Lake City
What do you like about our products and services?

Careful. Professional, respectful, thorough technicians. Thank you!

Report a concern   February 18, 2021 — Rated 10 out of 10 by B.K. Zerorez Salt Lake City
What do you like about our products and services?

Tech was very efficient, mannerly and friendly. Carpets look great.

Report a concern   February 18, 2021 — Rated 10 out of 10 by Steve Moulton Zerorez Salt Lake City
What do you like about our products and services?

My technician, Benjamin M, was the best tech I’ve ever had when I’ve gotten my Carpets cleaned. He gave me great advice on my couch covers, worked extra hard on a carpet stain in my daughters room, cleaned up his footprints on the hardwood, and was a very hard worker. I was very impressed. He definitely is the reason I would recommend zero Rez. Also my carpets feel, look, and smell great!

Report a concern   February 18, 2021 — Rated 10 out of 10 by M.K. Zerorez Salt Lake City
What do you like about our products and services?

They are very professional & efficient. They guarantee their work & will come back if needed

Report a concern   February 18, 2021 — Rated 10 out of 10 by D.B. Zerorez Salt Lake City
What do you like about our products and services?

We have had your company come now for about 10 years and we have always been pleased. We like the concept you use and feel that our carpets are always clean. You have excellent techs who listen to what we say and do what we want. Thanks for great service

Report a concern   February 18, 2021 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

I think they are the best carpet cleaners . It stays cleaner longer with no soapy finish

Report a concern   February 18, 2021 — Rated 10 out of 10 by Darrell Peck Zerorez Salt Lake City
What do you like about our products and services?

My rugs were extremely dirty and I am so impressed with how nice they look now. The cleaner explained what he was doing and was most professional in helping me understand how the whole process worked. This was the best rug cleaning I have ever had. Will recommend this company to others.

Report a concern   February 18, 2021 — Rated 10 out of 10 by Sadee Nielson Zerorez Salt Lake City
What do you like about our products and services?

Great service!


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