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31751 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have used Zerorez services several times. Each time they have been very responsive, listened to us when we have problem areas we wanted specifically cleaned, (stairways and high traffic areas) and their availability to our needed hours of operation has been great. We do recommend them to others.
Your products are fresh smelling and quick drying. Your techs were very polite and efficient.
low residue
I appreciate your thoughtful, friendly technicians. And, I really like your occasional promotions.
I am very pleased with how my carpets, furniture, and shower tile turned out. They look great and my carpet is so soft. Our sneezing and coughing have been reduced greatly since the cleaning. I love that no chemicals are used and if there is a stain, citrus is used. The technician that did the work was very courteous and thorough. Thank you very much!
Teach your tech's what the "NAP" of the carpet is. I had to explain that even if one side of the "nap" was clean, the other side had to be cleaned also.
And you could also mention to them that when they put a solvent on the carpet, it needs to sit a few minutes to do it's work, then clean that area. The young man didn't do that.
I have a light beige carpet. I know it is a pain to get it clean around t.he eating area. The young man seemed to be in a hurry, and didn't get all the spots out, now I have to call you and bother you about getting someone here to clean the spots that were missed. I'm so sorry to have to bother you.
Other than that, your man did a great job, and I will invite you to come into my home and clean the carpets again.
Thank you for listening to me. If you should want to call me, my telephone # is: Phone number removed.
Name removed
I was very pleased with the men who showed up. They were on time, polite, friendly, helpful and considerate of me. They did a great job and I am so happy with the results. I have already recommend your company to two friends. Thank you!
Service was great and super easy.
Fast , friendly, polite, punctual.
No booties worn by technician
Didn’t smell clean
Hodge podge raking , so it looked hit or miss with the machine
You did what you said you would do.
very expensive, even with promotions. Extra charge for every little thing, like a walk in closet that isn't any bigger than a normal closet, just deeper than wider.
You do a good job! Are on time.
Very professional service.
The guys who came were very professional. They took time to make sure things were done right.
Efficient and cautious.I was at work, so my daughter was there to receive them. They got out stains that another company had only been able to lighten. Everything went very smoothly.
I was very happy with the initial quote, happy with the communication, happy with the technician and the cleaning. What got me was that I allowed myself to get upsold on the sealant. It sounded like a really great idea, and a good way to protect my carpet. But when it came down to applying the sealant, I saw that the technician merely went around and sprayed a light layer of chemical over all the surfaces I paid for, barely even covering some of the surfaces. This seems like something I could have easily done myself, and yet for some reason this service cost me an additional nearly $300, and left me feeling very frustrated about the additional expense. At that cost, it seems like the sealant would have been something much more complicated.
The workers who cleaned our carpet worked hard and efficiently, were friendly, and were very thorough in cleaning our carpets. They made certain we were happy with the final results. I have used Zeroez for years and am very happy with the results in the process they use in carpet cleaning. The carpets stay cleaner longer than with other companies we have used in the past.
On time, professional, and thorough.
Great service! Granted, we've only ever rented cleaners from the local hardware store, so we've never experienced any other company's service. Our carpets and sectional look immaculate and we didn't get that "wet dog" smell for a week that I usually associate with carpet cleaning. Things smelled fresh and clean, and yes, our house was a little more humid for 24 hours, but it was a pleasant smell. The carpets look and feel great.
Well done, thorough, professional, courteous.
Careful. Professional, respectful, thorough technicians. Thank you!
Tech was very efficient, mannerly and friendly. Carpets look great.
My technician, Benjamin M, was the best tech I’ve ever had when I’ve gotten my Carpets cleaned. He gave me great advice on my couch covers, worked extra hard on a carpet stain in my daughters room, cleaned up his footprints on the hardwood, and was a very hard worker. I was very impressed. He definitely is the reason I would recommend zero Rez. Also my carpets feel, look, and smell great!
They are very professional & efficient. They guarantee their work & will come back if needed
We have had your company come now for about 10 years and we have always been pleased. We like the concept you use and feel that our carpets are always clean. You have excellent techs who listen to what we say and do what we want. Thanks for great service
I think they are the best carpet cleaners . It stays cleaner longer with no soapy finish
My rugs were extremely dirty and I am so impressed with how nice they look now. The cleaner explained what he was doing and was most professional in helping me understand how the whole process worked. This was the best rug cleaning I have ever had. Will recommend this company to others.
Great service!
They were quick and efficient. Thank you for your services.