Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31751 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 31, 2021 — Rated 10 out of 10 by L.L. Zerorez Salt Lake City
What do you like about our products and services?

Very efficient, very quick service. Pointed out trouble spots, offered suggestions. Professional attitude. We have used your service before and were as pleased this time as we were on the first visit.

Report a concern   January 31, 2021 — Rated 10 out of 10 by C.P. Zerorez Salt Lake City
What do you like about our products and services?

Richard was very good. We appreciate his work!

Report a concern   January 30, 2021 — Rated 10 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

The fresh clean carpet without residue. It also dried fast!

Report a concern   January 30, 2021 — Rated 10 out of 10 by W.S. Zerorez Salt Lake City
What do you like about our products and services?

Oops. I mean to press 10 but instead I pressed 0

Customer service is a perfect 10. I was dissatisfied with some stains on my couch that didn’t come out.

Zero Rez returned twice and I am THRILLED by the results and the response from Zero Rez

Report a concern   January 30, 2021 — Rated 7 out of 10 by T.C. Zerorez Salt Lake City
What could we do to improve?

Paid almost $800 for a flood option. The next day we’re still sucking water out of the carpet in two areas.

Report a concern   January 30, 2021 — Rated 10 out of 10 by Jenine Marble Zerorez Salt Lake City
What do you like about our products and services?

I called at the last minute to see if I could get my carpets scheduled and you delivered the same day! It was very quick, efficient and our carpets look amazing.

Report a concern   January 30, 2021 — Rated 10 out of 10 by Kelly Bullock Zerorez Salt Lake City
What do you like about our products and services?

Zerorez was quick and easy to work with! Mitch was great and very informative about products.

Report a concern   January 30, 2021 — Rated 9 out of 10 by Julie Olson Zerorez Salt Lake City
What do you like about our products and services?

Carpet isn’t stiff after cleaning and drying

Report a concern   January 29, 2021 — Rated 10 out of 10 by Suzannah Johnson Zerorez Salt Lake City
What do you like about our products and services?

I really am impressed with the qualify of service and recommend zero Rez

Report a concern   January 29, 2021 — Rated 10 out of 10 by Sandee Lynn Zerorez Salt Lake City
What do you like about our products and services?

I was very impressed. Thank you!

Report a concern   January 29, 2021 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Technician was awesome and very thorough.

Report a concern   January 29, 2021 — Rated 9 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Quick, friendly and professional

Report a concern   January 29, 2021 — Rated 8 out of 10 by M.C. Zerorez Salt Lake City
What could we do to improve?

I booked my appointment and confirmed online, but was never contacted by the company. My confirmation said they would be there between 8-11:30. I arranged to be home all morning, got up and vacuumed and moved furniture. About 11:30 nobody had shown up and I hadn’t heard from anyone. After calling they said that they called the day before and the gentleman said they had already had their carpets cleaned. They had called the wrong number and cancelled my appointment. They were able to get a technician out later that day, but I wasted my whole day waiting around. They did a great job once they came, but it was an inconvenience waiting around all day!

Report a concern   January 28, 2021 — Rated 10 out of 10 by D.T. Zerorez Salt Lake City
What do you like about our products and services?

Please give the guy that did my work the highest mark because he did a fabulous job and was very informative and very kind.

Report a concern   January 28, 2021 — Rated 5 out of 10 by J.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Wasted 30 minutes explaining that my cheap $40 rug wasn't expensive. Do this song and dance every time ZeroRez comes over. The agent plugged in his cleaner in my office which caused the breaker to trip and lost my work on my main computer.

Report a concern   January 28, 2021 — Rated 10 out of 10 by J.R. Zerorez Salt Lake City
What do you like about our products and services?

Tile looked brand new!

Report a concern   January 28, 2021 — Rated 10 out of 10 by Julie Day Zerorez Salt Lake City
What do you like about our products and services?

I like how fluffy my carpet looks now and it's fresh and clean! Technician was very nice and knowledgable.

Report a concern   January 28, 2021 — Rated 10 out of 10 by Kalina Zufelt Zerorez Salt Lake City
What do you like about our products and services?

The tech was so great. He was timely, conscientious, explained the procedure well, and did a thorough job. Our carpets are so clean, smell great, and dried quickly.

Report a concern   January 28, 2021 — Rated 10 out of 10 by D.A. Zerorez Salt Lake City
What do you like about our products and services?

On time
Polite
Worked hard
Knowledgeable
Courteous
Patient

Report a concern   January 28, 2021 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

Efficient, friendly, and professional staff
Carpets are cleaned thoroughly with no residue to attract dirt

Report a concern   January 27, 2021 — Rated 10 out of 10 by P.M. Zerorez Salt Lake City
What do you like about our products and services?

all natural & no residue

Report a concern   January 27, 2021 — Rated 10 out of 10 by R.G. Zerorez Salt Lake City
What do you like about our products and services?

Tech was very professional and eager to do a great job. Thank you.

Report a concern   January 27, 2021 — Rated 10 out of 10 by G.R. Zerorez Salt Lake City
What do you like about our products and services?

I’m very satisfied with the job that was done and how hard and quickly your cleaner worked. Thank you!

Report a concern   January 27, 2021 — Rated 10 out of 10 by D.T. Zerorez Salt Lake City
What do you like about our products and services?

Our technician was great. Our carpets look clean and we are hoping the protectant will be worth the cost.

Report a concern   January 27, 2021 — Rated 10 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

The young man was courteous and did his job ell.

Report a concern   January 27, 2021 — Rated 10 out of 10 by F.W. Zerorez Salt Lake City
What do you like about our products and services?

Your men are well mannered and take every caution not to disrupt anything in the rooms they clean. I am well pleased with the way the carpets cleaned. They look GOOD!

Report a concern   January 26, 2021 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

John Voss was the most put together carpet cleaner I have ever had. Very professional and smart. My carpets are the cleanest they have been since they were new 4 years ago. John was able to simply get out gunk on the carpet that I was ready to cut out! The carpets feel so good on our feet. Thank you.

Report a concern   January 26, 2021 — Rated 10 out of 10 by N.M. Zerorez Salt Lake City
What do you like about our products and services?

Quick and friendly, carpets look great.

Report a concern   January 26, 2021 — Rated 10 out of 10 by D.O. Zerorez Salt Lake City
What do you like about our products and services?

Got out the spots that have been there for a while. Love how clean and bright my area rugs are.

Report a concern   January 26, 2021 — Rated 10 out of 10 by F.G. Zerorez Salt Lake City
What do you like about our products and services?

Ben was the tech and did an excellent job. He was attentive to what we wanted done and very courteous. We have used ZEROREZ for years and will continue to do so.


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