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based on 31751 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to make appointments and very prompt after appointment has been made. Do very good job cleaning carpets.
Cameron and his partner came to the house on time and told us exactly what they would be doing and proceeded to do it. The started on the floors and worked until it was done. They were both very conscientious and willingly answered all our questions. They were clean and well groomed as a PROFESSIONAL should be. As they worked we could hardly believe the beautiful transformation in the color and restoration of our home. We are deeply impressed and pleased with ZEROREZ and highly recommend them as
your carpet restoration team.
They don't JUST clean your home....it is restored to a beautifully finished house.
Thank you Cameron and ZEROREZ!!!!!
Gratefully yours, Philip and Taunya Last name removed
The process is exactly what they claim. And the service is amazing.
Great people and quick service! Very happy with the process start to finish. Ben and John were great!
Was thinking the carpet would've been cleaner.
Cleans well with no residue and dries quickly
I felt the technician that was here was in such a hurry to leave.
Great job!!
No chemicals
Your guys did an excellent job!
What a great job, my carpets look great. The tech did an amazing job!
The price.
Brian our cleaning guy did a wonderful job!! We want him back to do our next cleaning!!
Knowledge and kind.
the tech was good. I had a heavier wear spot in one area that i felt needed additional attention. I offered to pay more for more time on it. he told me that it will be fine with just the regular attention. it looks good.
thanks!
I ordered cleaning for all the carpeted rooms in my house, which amounted to 6 rooms plus a large area rug. The technician said that due to the size of the rug he would charge it as a room rather than a rug, which I appreciated. I assumed I would be charged for 7 rooms. Rather, I was still charged for 6 rooms and one of our bedrooms was excluded. This was not communicated and I was not asked for input about which room would not be cleaned. It's not a big deal overall, but I was frustrated at the lack of communication and finding out on my own that one of the rooms was not cleaned (as I had originally specified cleaning all carpet in the house).
Our two main high-traffic areas didn't look as clean as I had expected (the carpet is a year and a half old so I was surprised—they look about the same now as they did prior to being cleaned), but the area rug, which is closer to 7 years old, looked better than I expected.
I appreciated the friendliness and efficiency of the technicians!
They were on time, quick and efficient. They were so nice and easy to talk to.
We would like to have a and agreement to have you come every three months the workers did not know anything about that so it is not been addressed is that possible
Carpets look great- the workers were awesome.
Zerorez was very understanding and cooperative when I sent the picture of what I vacuumed up from 1 room using a brand new, never used, shark vacuum a couple days after cleaning. There was hardly any traffic in the main room after the initial cleaning and my vacuuming but I picked up a considerable amount of yuck! Zerorez returned 1 week later and recleaned the carpets. Thank you very much. I hope a double cleaning will help in the cleanliness of my carpets.
I also tried the tile cleaning the 2nd time the technician came out so I could try and "pay it forward" to you guys. The cleaning was Unsuccessful and my tile looks exactly the same as if I mopped it myself.
Best,
LG, West Jordan
p.s. Both technicians were extremely friendly and courteous
Zerorez is quick and efficient and they do a great job. I also like that they use corner guards so my walls don't end up messed up.
On time, quick cleaning time and fast drying. Appreciate the care taken by the technicians to protect corners and walls.
Timely, professional and no pressure for additional services.
The technician was very professional and friendly. The carpet looks incredibly clean and smells clean.
No chemicals
I am upset with the price I was charged. I know I agreed to the price, but I called and got a couple of guoats from other carpet cleaning companies and they 50 percent lower !
friendly and efficient technicians.
We really liked how Brian cleaned our carpet !He went the extra step telling us everything we needed to know about the cleaning. He also suggested we purchase a UV light to find pet stains in the prevention of pet accidents from incurring more. Brian had to come back to redo because we found other spots showed up using the UV light. He asked if my husband would stay with him while he cleaned to point out the stains we discovered. Once again Brian did an excellent job explaining the spots could be in the pad. We were very pleased with his job and want him to come back when the carpet needs cleaning again. Keep up the good work Brian!!
I know I can trust the service to work and provide lasting protection for my carpet.
Austin was very knowledgeable and courteous.
He was thorough
The carpets and rugs look great and were dry when he said they would be
No crunchy residue... carpets/rugs were soft and lovely
No chemical smell, just my wet wool rug smell for a few hours
My carpets look brighter and fuller and we are very pleased!