- Phone: 801-288-9376
- Visit Website
based on 33429 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When I have cleaned it myself in the past it looked better. I feel like I waisted my money. I do have to say that the man that cleaned it was very professional and kind .
Timely courteous and excellent service. My carpet looks new. It was a bit wet but a fan overnight took care of that. Area rugs are lovely. Thank you Will and Kade.
My family has been out of town while the carpets were cleaned, so my mom received and worked with the technician while she communicated with us. To what I understand, the experience was okay. My only feedback was that I didn't really appreciate what felt like repeated attempts to upsell us on services, requiring waivers to be signed if we didn't purchase the offered products. These upsells would have doubled or tripled the cost of the cleaning. I realize that this is part of the business model, but it was a little repelling. At one point, it felt like the technician was trying to scare us into buying an up-charge on the fear that there MAY be cat pee in our carpet and it could 'release chemicals that would harm our family if we stirred it up with a standard cleaning'. I actually came close to reconsidering having Zerorez do the cleaning and opting for a different provider.
Great service, let you known the process so you can be ready when the technician comes. Super friendly and knowledgeable technician. Did amazing work on our dingy carpet.
Fast and friendly service
Great job! Got the smell of who knows what out of my carpet! Quick and affordable!
Good job.
For over years we have used your devices. Our technician last week was the best and nicest we have ever had!! Please thank home again for me!
Our carpets looked great-and I forgot his name-but he was absolutely wonderful. Our carpets were cleaned on 10/14 @ 483 East Crown Ridge Road. He showed up exactly on time and did a really great job.
It’s always a great experience
Great customer service AND service!
My floors are so clean when you get through and I love you you sending my home they are so polite and work well. I love this company
Jace S was amazing! He explained everything. He was easy to talk to. He communicated well about every step of the process. And the carpets look good.
Came on time and very pleasant. The price is reasonable. Good job.
Very impressed with Nigel and the job he did on my carpet. Glad to see a young man working hard so he can finish his schooling.
Did not come for the third cleaning until I called and then the personnels kept referring to my business as my home. I told them that we close at four PM and they did not show up until a little after three and then had to reschedule. The reschedule went good. The technician did a good job.
They always do a fantastic job.
I had a really bad spot in my hall carpet and they got it out.
Very professional, thorough and friendly.
Floors are clean
They were quick, efficient and did a great job!
how fresh and clean my carpets are after they have been cleaned. This time I had some urine orders, likely from a grandchild that had a very strong Oder to it. I had tried everything on that smell, but it just would not come out. Left a window open all summer, but the airing out did not help either. This was the last straw... and I think it has worked. So far I am unable to smell that bad Oder, and might be able to use that room again in my house if the smell remains gone.
He was on time, told me how long he thought it would take and did a great Jon.
Would be a ten if a re-service hadn’t been necessary after the first visit. However on the second visit the technician did a wonderful job and I am very happy with the result.
I really appreciate having Jacob and Zane return to do a proper cleaning on my carpets! Jacob was even able to get some rubber stains out on a small section. These two technicians were what I have grown accustomed to and they did a great job. I’d have these two back the next time, if possible.
Thank you, Kathy Stark
Super gross Teen space with spilled soda on white carpet, zero res came cleaned it all so it looks great and even cleaned up after the mess he made from rain water on the kitchen floor. Came out on time.
I really appreciated how knowledgeable the technician was. I also really liked how thorough he was at cleaning. He made sure to ask about any spots we were worried about.
Mitch was very helpful and my carpets looks great.
Quick and professional.
The carpets look great! Even a purple days after they come. Other carpet cleaners have come and the carpets look dirty again two days later.
Our technician was very friendly and was easy to talk to.
They had clear directions and the price they quoted us was pretty much dead on. I've had other carpet cleaners come and want almost double what they quoted me.
Overall, I had a great experience!
I don't think I should be charged the same amount for a hall that is 1/3 the size of a room.