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31535 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We had the best technician who was so thorough and did a great job. His name is Israel.
No soap residue, dried fairly quick and most important it looked great!!!
I like the way the floor is treated before the cleaning. There is no residue left. When the floor is completed it is damp but not awfully wet so it dries in a resonable amount of time.
No strong smell, dries fast and the guys who came to do the job were fantastic!!! I will be needing my couch and love seat cleaned soon and will be calling Zerorez!!!
Very nice tec. he did a great job and I reccommended him to my neighbor and she signed up for a cleaning of both sofa and carpet.
Courteous, efficient
Gets the stains out without damaging my carpets. Work completed thoroughly and in a timely manner. I like the phone call ahead to give me time of arrival.
I appreciate the professional work and also variety of work that you do.
I like Isaias and glad he was able to come back again.
If you use my name, please just use my first name.
I found the service to be exceptional. Every thing was hamdled well and full explanations given.
Scheduling arrival time (3hour window) was not explained initially. Schedule was changed to another day due to a ZeroRez overbooking. I had to re-notify tenants of the changed date. Scheduling could be improved.
Baron Durfey is a hard worker a d dealt with my let problems!
The carpet is really clean! It looks great!
Carpet is very clean, even revitalized.
Quick drying compared to other methods. Environmentally friendly.
Timely, efficient, friendly service.
There was some sticky candy in one spot in our carpet and althought the carpets, in general look great, but I would think you'd be able to get out some sticky stuff.
My carpet has never been this clean since it was new. Rick was very nice. It was terribly expensive for me, but, I wanted to know for sure that it was finally clean.
Excellent Employee. Great results!
I could not believe what they were able to pull up from our carpets! It saved us from having to replace all the carpet in the house! Thank you!!!!!!!
Both of your representatives who have cleaned our carpets and furniture have done and excellent job and represented themselves and your company very well.
I would like to have a better estimate on time it would take for carpet to dry. Some areas were 24 hrs. I was told 6-8. Or offer suggestions on how to make it dry faster
I like that there is no residue from chemical usage and how quickly things dry.
Rick did a fabulous job and was great to work with. Thank You
The quick drying, the lack of chemicals, Chris was very professional, arrived on time, his estimate of how long it would take was exactly right!
Thorough job; talked to me before working to verify the cost, expected effectiveness of the work (I have 4 dogs, and urine removal from basement carpet was needed). Set realistic expectations about cost and stain removal BEFORE work began. Work was accomplished in a timely manner.
Worked as advertised
Polite, hard working technician.
Professional and friendly service, great results.
No soaps in your products
I felt like the Zerorez representatives were knowledgeable about what would be best for my situation. They were honest about what their product would do and what I could expect. They didn't try to sell me something that would not help.
Your guarantee was real not just an empty promise. Your servuce people are very professional and pleasant.