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based on 33995 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
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Maybe in your scheduling. The first person to call spoke very poor English. Wasn't sure what she was saying! Second caller was spoke very good English! Job was well done!
Follow through. Trained techs. Pleasant people. On time.
I have 4 emails that say my "Appointment time" was 9:00 a.m. At 9:40 a.m., I called and left a message because no one was here and I had not heard from anyone. At 10:10, I called and spoke with a lady that said that the 9 a.m. was an estimate and would find out where the technician was. He was late because the first appointment had him do a lot of extra. He arrived at 11:30. Did an excellent job ---I just would have liked to have known where he was when he wasn't here at the "appointed" time.
Complete the job the first time.
Efficient and professional
A job well done; Communication of time and follow through; Friendly and informative service.
It looks great and drys fast.
Timely, efficient, pleasant operators & excellent results!
Not happy with the results of the cleaning a lot of areas missed. to much water left in areas. took four days for some areas to dry. I think other methods of cleaning work so much better. not happy with the hidden costs. was not told it would cost 9.00 to add solution to the water. I was much more happy with other cleaners work and cost. Zer0rez is far to expensive and not worth it.
Fast and well done
The carpet is very clean and stays clean longer than any other cleaning I have had.
I felt a little like you were nickel and dimming me. Your prices should be listed as one thing if there are extra fees.
Like the water disposal. I also hate the fact that I had to have a $100 minimum. I would be more willing to have this company come more often if I didn't have to have the entire house done each time.
I just like how clean everything feels and looks. There is no sticky residue or shading on the fabric like it wasn't completely clean.
No stiff carpets
The tech was very knowledgeable and helpful. I like that the floor is cleaned very well without harmful chemicals.
Your communication with me including your office and the technician was stellar, I didn't feel like I had to sit around and wait all day as I pretty much knew when he was coming.
He was fast and efficient and checked with me throughout the cleaning process to make sure that I was satisfied which I was.
The carpets came out much cleaner than I thought he would be able to get them, they almost look brand new. And everything smelled delightful.
I was a little surprised that the Tecnician wasn't able to or just didn't try to remove a coffee stain from one of the rooms he was cleaning. He did say that coffee stains were difficult and that they don't come out. I find this a little odd since your company has been cleaning my carpets for some time now and have away gotten stains outnthatnare far more serious than coffee. The house that you cleaned is my son and daughter in laws and they were a little disappointed, especially since I paid the $200 for the cleaning.
The steps look much better after the return visit. The couch however is still streaked.
Your technicians were very thorough and professional. Our carpets look great! We will definitely use your company in the future!
Timely! Courteous!
Prompt, professional, honest.
Always amazed at the great job the technicians work magic on the carpet.
The carpet dries quickly and there is zero residue. Other commercial carpet cleaners we have used dry very slowly and the carpet doesn't seem as clean.
I like that the operator explained the process and didn't rush the job. The carpet though over six years old cleaned up quite well. I knew there were places that weren't ever going to look new because of an old bleach spill. That being said, I was pleased with the job.
Carpet is not crunchy after drying-technician was very professional in his words and actions-carpet looks great after cleaning and did not take forever to dry!
Great tec. Carpet looks wonderful.
when done carpets look and feel clean
My carpets cleaned up well and I like the results. In setting up the appointment we wish we would have been told about the additional fee for pets ($50 per room in addition to the $33 per room cleaning fee) and also it was not discussed that if we had backed out of having our carpets cleaned we would be charged $109.00. So what we though we be a total of $145.00 turned into $350.00.
The technician did a super job cleaning the carpets, which were badly in need of cleaning. He worked quickly and the carpets were completely dry the next morning.