What our clients think of us!

Technician was respectful of me and my home and careful. Informed me of service. And was kind and willing to go over areas if needed and requested

Offer more specials or discounts

Maybe I don't have a ton of experience with carpet cleaners or maybe I expect too much but our carpet wasn't overly dirty when we had your team out to our house. Our carpet was brand new 1 year ago. I guess I was hoping that my stairs would look fresher and some of the darker areas of our carpet would look like new. Other than that, I can't complain about the service. Your team was very professional and kind. I liked that my carpet dried quickly. I am pretty much neutral on the results because again...I am not sure that any other carpet cleaner would have done better. I guess I will keep searching and maybe one of these times my carpets will have a better before/after effect. Maybe I am looking for a purple squirrel that doesn't exist.

prompt, courteous, informative, clean

It is still new to me so I am reserving my product opinion until the carpet has been done for awhile. The customer service was excellent. I had a bad experience the last time I called to get an appointment and wasn't going to deal with this company again. But. We will see how it goes from here.

You could have gotten the smell out of the carpet instead of making it worse.

EXCELLENT AND FAST

The representative that came, Juan Lopez, was really friendly, knowledgeable, and efficient. He did a great job and gave us good advice to take care of our caret to keep it last longer. We will definitely use zerorez in the future.

The explanation of what was to be done and the service of the technician was very good. However, our very light carpet has yellowed following the cleaning. We were aware that the carpet was heavily soiled so didn't expect that he would be able to make it look new. We do feel that since it has dried, it should appear cleaner than it does and not be yellowed so we are not as pleased as we would like to be.

Did a nice job. My friend has used you for years. Highly recommended.

The carpets got really clean.

The technician was prompt, courteous and did a good job.

The door was not locked upon the rep leaving.

I thought the cleaning was great but I didn't like how the Tech didn't wear shoe covers in my house. I'm trying to get my carpet clean not track other peoples germs into it.

Gonzalo was very professional and came out several months before we had the service done to see if our carpet was good candidate for cleaning or just needed replaced. He treated a small area in a high traffic zone to see what we thought. After we had some sheetrock work done on the house, we had him come back and do the whole house because the small area treated still looked good!! The house looks a 100% better!
Thank you!

The efficiency of your technician was great. The communication of timing was great. And, my floors are looking bright again.
Thank You.

Gonzalo explained the product and what it does. He gave me options and prices that were very helpful to determine what I should do. He was extremely knowledgeable which I appreciate. The only downside is that once I laid the carpet down in the living room I could still smell the dog urine which is why I called zero rez in the first place. It still smells.

Over all was good My pet stains did not come out at all we did have the enzyme pet treatment done in one room. disappointed after paying 125.00 for not have the results we thought we would get

The carpets looked very clean after the job

Fast Service and Quick Scheduling

Far too expensive. I didn't want or need entire basement done. I told technician to only check for pet spots. When he was finished, he told me he took care of it. But he charged us for four rooms down there. We only asked for my daughter's room to be done and the main hallway if it needed it. I was not aware I was being charged $250 for pretreatment either. He told me of two options, and I picked one but was never told I would be charged for it. I think we had a communication issue. I love the couch being cleaned but think $250 is a lot for that.

The carpets took days to dry. I thought Zero Rez dried quicker than other carpet cleaning companies? Not true in our case. But may have had to do with all the pretreatment? I have no idea. Anyway, we paid almost $1,000. My husband would be so mad if he knew we pad that.

I am very pleased with how clean my carpets look. The technician did a wonderful job.

There was a dried bit of food on my front room carpet that I could have gotten better with a hot rag and water. Other areas of the house look great but I was greatly disappointed that this was there still. There's no way he cleaned that spot good. It make me wonder what else is lurking in other areas of my carpet. Very disappointed. Maybe come clean it again, and do a more thorough job. But I don't know if that would make up for it.

The service man Jeremy was very efficient and explained what was happening.

Your technician was excellent!

A bit expensive

The service was amazing, the carpet turned out so great! The only reason I marked an 8 instead of a 10 is because I live in Spanish Fork and there was a minimum of $150 that had to be spent to come here is all.

The carpets were done very well. I thought it was a little expensive.

I'm just waiting to see how long the carpets stay looking clean. I've wanted to try your company because of the ads about no chemicals/soaps so they stay cleaner looking longer. I want to see if that is true. I don't know if it's just my carpets but they took much longer to dry than the technician said. Almost every carpet cleaner I've used has told me the carpets would be dry in 4-5 hours. It's taken at least 24, sometimes up to 36. My particular technician talked to me several times during the process about how it worked, etc. For me, it was a little too much contact and information. I just needed the job to get done so I could get going on the rest of my day. They do look really great right now, especially the edges of the stairs. I was impressed that he got those so clean.

Kind of expensive