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based on 33995 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent Cleaning
Friendly Service and I like that you clean with water. It doesn't leave your carpet feeling hard with soapy residue.
The service was thorough. My carpet is very clean, and it was very dirty. I am appreciative.
I understand that not all stains are removable, however we had you come clean because of a new puppy that we have had for a few months. The urine stains have lightened in many areas and is much better than before,however many are still pretty visible. We even paid more for the pet guard and had to pay double as the room was apparently too big to be counted as one room. I just wish the stains had come out more. I am beginning to think the pet guard really didn't do anything...there was not odor to begin with.
You must have over booked the day. My technician was great but he didn't arrive until 5:30 pm. Not good.
Also, whoever made my appointment had my name way wrong and my address incorrect. The tech had to call me to find out where I lived. So not good. When the person called to confirm my appointment I gave them the right name and address but the tech still didn't have the correct info.
Tech was very knowledgeable and professional
Very professional. On time. Great job!
The technician did an amazing job for us. He worked so hard to get the filthy carpets in the home we just purchased looking as good as new. I was shocked. I did not expect them to come clean. They looked fantastic when he was done. We would highly recommend Zerorez to others.
I like the friendly employees, the speed of service while maintaining a high quality standard and the follow up and communication from Zerorez. It was an overall great experience!
I like that the products are non-toxic the guys are very professional and the carpet looks great when you're done!
Friendly service
I had my tile cleaned and the tech left it with water spots and residue from the cleaning water.
I appreciate the quick service and the safe product used.
Drys fast. Technician was very knowledgeable and friendly.
My carpet is clean and soft again. Technician was very thorough and worked hard.
Isaias Melchor, technician, is fabulous! very thorough and friendly. I was VERY FRUSTRATED with the appointment and dispatch part of the process!!! It took three calls to get through to someone / I made an appointment for a specific time slot only to be called a couple of days prior and told the requested technition (Isaias) now couldn't come to my home for another 10 days / I rescheduled as they requested / the day before that appt I received a call that he would be at my house at the end of the day when I had scheduled it for the morning part of the day. I told them all the appt changes and that if they could accommodate what had been originally scheduled I would never use them again and contact another company. 2 hours later I received a call back saying they would stick with my original time. Isaias came and did a great job.
I realize appt near by each other are better for everyone but take that into consideration when an appt is made not the night before and act like it's my fault and I need to do the changing.
Spots that have existed for a very long time are gone--I hope for good--only time will tell.
The quality of the cleaning was excellent!
My $99.00 cleaning job turn into a $400+ job, but I did add more to it. I was surprised at the high cost when I stepped beyond the three room special.
Most of the rooms I had cleaned are fine, but the largest room (approxPhone number removed sq ft) smells like wet dog and it has been 5 days since my cleaning. I can't get rid of the smell and it is making my whole house stink. It didn't stink before it was cleaned. I want it not to stink, but I also don't want to have to deal with having to move all of the furniture again so I can have it re-cleaned, it was exhausting to move it the first time. I was hoping time would air it out, but it isn't getting any better. I'm frustrated with the outcome. I feel like I would have been better off not having it cleaned. I paid a lot of money to make my house stink?
Friendly and fast. Carpets look like new
when you advertise one room for a price, then you come and decide that the room isn't the size you can offer that price for.
Efficient!!
Stains come out and the carpet looks great.
No residue.
Ben was fantastic he was so careful with my home! I was so impressed with him I wanted him to come back and do my dryer vents!
No residue
No residue left behind and it's non-toxic
I always recommend Zerorez carpet cleaning to anyone who is asking about a referral for a carpet cleaning service!
Scheduling was great, communication with the person that ultimately did the cleaning was good too. He called when he said he would and came on time. The cleaning went well, and the agent was professional in his knowledge base of the process and application. The only room for improvement would be with the agent's handling of the equipment -- he dropped a few of the pieces more than once (metal end unit). One was so loud on my tile I thought it had cracked, but fortunately it didn't appear to be. There was also a time when the metal end unit was laid down in my hallway and ended up flipping up and hitting my wall quite hard. Again, fortunately nothing appears to be damaged
The carpets look good.
Make sure to use the machine on high traffic areas. The first tech that came out didn't and left the carpet matted down with more water.