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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and professional technicians. Thorough cleaning every time.
When cleaning my carpet the first technician Dallin had a hose break. Soaked my carpet. Then next day I called and said the carpet was still very wet. Joseph came out and sucked the water out of the carpet. Joseph was great. Dallin was ok.
The (very old) carpets cleaned up beautifully and the technician was very thorough, polite and efficient. Will definitely use Zerorez again.
Gets my carpet clean!
The process went perfectly, from the notifications of time of arrival to the carpet drying in the timeframe claimed by the technician. First time using Zerorez but it won't be the last.
The service rep was knowledgeable, clean and friendly. We had just a small area to clean but didn't try to sell us anything more than we needed.
I love the actual cleanliness of my carpets,the friendliness of the workers, and the economy of the work in this slow season!
You charged me for 3 rooms when only 2 were cleaned. I had asked for 3 when I set the appointment, but then decided to rearrange some furniture, so only 2 were ready to be cleaned when the tech came.
Ricardo was amazing. He came to correct a previous cleaning, which he did very well. He took three wool area rugs to clean and put sealant on. They came back beautiful. He was so helpful and full of helpful information. I will ask for him in the future.
you were on time, did an excellent job and was courteous and careful in his work.
Friendly workers and product gets the job done.
Carpets are very clean and the associates were very kind and professional
Nothing fancy, no gimmicks and clean.
The carpets look lovely; I am not misled by advertising.
Great job friendly fast
Your techs were very knowledgeable and hard working.
Fast, friendly and effective. Looks great, thanks!
Good smell of cleaning materials used, friendly and prompt technicians, received courtesy calls.
Employee was great. Nice attitude. Carpets look great
Prompt, Courteous technician, not pushy, fantastic results for old and worn carpets! (can't expect like new, but they look so much better)
My service with Ricardo was super. He came to reclean two areas that were not clean from the previous cleaning and got it all clean and was very helpful. This time he took three wool area rugs and they came back like new. I will ask for Ricardo every ime.
Was not real happy with the scheduling process. Couldn't get a commitment on the time of day until later but needed to know sooner in order to schedule other things in my week. Then when you called to let me know the time, it was not the time I requested and we had to reschedule and then still got several calls from you to finally get it right.
The cleaning part of it was fine and we were happy with the cleaning results, but not the scheduling. Definitely needs to be improved.
Job well done. A spot one the basement carpet did not come out
Professional/ thorough
The technician should have taken more time and gone over the high traffic spots 2-3 more times the FIRST TIME he was here. Also, the pet areas should have been treated better and cleaned better (you can still smell the urine).
I asked the technician about the dirty traffic areas when he was here and he told me it was matted/worn carpet. I was dissapointed that they didn't come cleaner. After he left I took a clean white towel and wiped over the areas and the towel was filthy!! So I called the office and they told me they would have him come back out. Several hours later I called the technician to see when he was coming and he hadn't even been called by the office yet, so I called the office again and asked when he was coming!! The office finally called me back with a timeframe and the technician came back out and cleaned my carpet again. I understand things happen sometimes, but I feel it could have been handled by the office the first time I called!!
They did a great job on my carpet. They got a stain area out that had been there a long time.
The tech was real good also come in went right to work and did a great job I have already recommend them to two friends.
Thanks again
We have used you for years. The past couple times have not been as top as others. The first time several months ago the tech some how got ink on my carpet. The hot water made it spread like crazy. He said there was nothing he could do and gave me a bottle of cleaner. Luckily it was at the landing on the bottom of the stairs and not so noticeable. After much vinegar, baking soda, your cleaning stuff and LOTS of scrubbing I got lots of it out
This time the tech was quick which was nice but I felt like there were spots that should have come clean. Maybe the lighting just wasn't good and he didn't notice them. I will give it one more try. I like your process but feel like sometimes things are a little sloppy.
How quickly the job was done, and the result of the cleaning.
Always very pleased with the service and the outcome! Have been a customer for many years!
carpets took too long to dry. 36-48 hours is a bit too long. good job other than that though