Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31039 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 9, 2016 — Rated 10 out of 10 by B.D. Zerorez Salt Lake City
What do you like about our products and services?

I like everything about your services and products.

Report a concern   January 9, 2016 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Mostly I like your technician Isaias. He amazingly hardworking and so easy to work with. The products seem pretty good. My rug is cleaner than it was before but staining is still apparent. However, I am confident that Isaias has gotten it as clean as it will ever come, so I am happy with the outcome. I will always come back as long as Isaias is this with you. Thank you Isaias! I really appreciate how well you have taken care of me and my rug. I know it is a hard one to clean!

Report a concern   January 8, 2016 — Rated 10 out of 10 by Marilyn Andrews Zerorez Salt Lake City
What do you like about our products and services?

Trustworthy people are employed at Zerorez. They care about your carpet and do a great cleaning every time. I will certainly use them again.

Report a concern   January 8, 2016 — Rated 9 out of 10 by Danielle Poulter Zerorez Salt Lake City
What do you like about our products and services?

Very thorough. Very polite and helpful. I was extremely pleased.

Report a concern   January 8, 2016 — Rated 9 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

A friendly technician, soft carpet and a clean couch!

Report a concern   January 8, 2016 — Rated 9 out of 10 by K.T. Zerorez Salt Lake City
What do you like about our products and services?

professional, prompt, friendly service

Report a concern   January 8, 2016 — Rated 8 out of 10 by M.D. Zerorez Salt Lake City
What could we do to improve?

The technician was very friendly, knowledgable, and thorough. In spite of his best efforts, I was not satisfied with the way our two sofas turned out. I have called and scheduled a follow-up visit for next week.

Report a concern   January 8, 2016 — Rated 10 out of 10 by Nola Palmer Zerorez Salt Lake City
What do you like about our products and services?

My carpets, tile floors and granite showers/countertops have never looked better. Zerorez is consistently a great value, the technicians are professional and personable, and unlike other companies, they don't pressure me into other services, they just let me know what is available for future visits. Ricardo Fernandez is exceptional, extremely detail oriented, and deserves a huge raise! At least a pat on the back and recognition for a job well done. I'm a very pleased customer.

Report a concern   January 8, 2016 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

I was impressed with our total experience. Knowledgeable employee and beautiful carpets.

Report a concern   January 8, 2016 — Rated 2 out of 10 by L.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Pet stain and odor was still there. I felt that the $50.00 extra was unreasonable and I was not told at the time that it was not guaranteed.

Report a concern   January 8, 2016 — Rated 6 out of 10 by J.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We were told that they would be there at 11:00 am for our cleaning. They didn't call us or anything to let us know that they were going to be late, we had to call them to make sure that they were still coming. They showed up 2 hours later than what we scheduled.

Report a concern   January 8, 2016 — Rated 9 out of 10 by R.G. Zerorez Salt Lake City
What do you like about our products and services?

the technician that came was very helpful in pointing out problem spots

Report a concern   January 8, 2016 — Rated 9 out of 10 by M.C. Zerorez Salt Lake City
What do you like about our products and services?

Everything looks good.

Report a concern   January 8, 2016 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Clean, fast, friendly, on-time.

Report a concern   January 8, 2016 — Rated 10 out of 10 by Jean Shuldberg Zerorez Salt Lake City
What do you like about our products and services?

Our carpet looks the best it has looked in years. Your service technicians spent extra time and energy making sure the traffic patterns were as clean as possible. We are so pleased!

Report a concern   January 7, 2016 — Rated 7 out of 10 by D.M.H. Zerorez Salt Lake City
What could we do to improve?

On our last cleaning, stains on the top of a cedar chest were supposed to be cleaned, but were not.

Report a concern   January 7, 2016 — Rated 10 out of 10 by Keith Ritchie Zerorez Salt Lake City
What do you like about our products and services?

Very competent, efficient and personable techs who did a great job with our floors.

Report a concern   January 7, 2016 — Rated 10 out of 10 by M.J. Zerorez Salt Lake City
What do you like about our products and services?

No residue and carpet was very clean

Report a concern   January 7, 2016 — Rated 10 out of 10 by H.S. Zerorez Salt Lake City
What do you like about our products and services?

No chemicals

Report a concern   January 7, 2016 — Rated 7 out of 10 by K.H. Zerorez Salt Lake City
What could we do to improve?

You missed the edges!!! So sad. But I'm happy with the rest of it. Technician was nice and prices were fair.

Report a concern   January 7, 2016 — Rated 10 out of 10 by L.C. Zerorez Salt Lake City
What do you like about our products and services?

My carpets stay clean longer. Your technicians are very good.

Report a concern   January 6, 2016 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

We had our carpets cleaned by your company in Dec. and our upholstery cleaned yesterday. Everything looks really good!

Report a concern   January 6, 2016 — Rated 10 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

Our carpet rolled but when it dried it was back to normal! Hip hip hooray

Report a concern   January 6, 2016 — Rated 10 out of 10 by Jessica Baum Zerorez Salt Lake City
What do you like about our products and services?

The techs explained everything and did a walk through to make sure everything looked great.

Report a concern   January 6, 2016 — Rated 9 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

Our technician was very professional, answered all our questions, did a fantastic job.

Report a concern   January 6, 2016 — Rated 8 out of 10 by B.M. Zerorez Salt Lake City
What could we do to improve?

Your technitions were very helpful and courteous. I was pleased with their work. My frustration was that as soon as they left I heard an ad on KSL for you doing at room for $25 and I had just paid $33 a room. I called your company and was basically told there was nothing they could do about it! I seems to me for positive Public Relations that I should be charged the rate you are advertising for on the day of service!!

Report a concern   January 6, 2016 — Rated 10 out of 10 by M.J. Zerorez Salt Lake City
What do you like about our products and services?

ON TIME AND FRIENDLY

Report a concern   January 6, 2016 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

Carpents look great!Technicians were very friendly and professional and did a great job!!! I was very impressed with them.

Report a concern   January 6, 2016 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

The techs are friendly and polite. They arrive on time and are very knowledgeable about the products and services.

Report a concern   January 5, 2016 — Rated 10 out of 10 by David Vanisi Zerorez Salt Lake City
What do you like about our products and services?

That they actually work!


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