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based on 33991 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Be fair with your charges. In one room, you cleaned only the walking areas which was an are of about 15 feet by 3 feet, since there is a king size bed in the room. Yet, you charged for the whole room. It took less than 10 minutes to go over it. You charged to paint the whole car, yet you only painted the hood.
You guys are just too expensive.
Isaiah and John did a great job...our carpeting looks and feels brand new. In fact, we were prepared to replace the carpeting on the stairs and another area...but those guys worked at it and we are now stain free! Their work and expertise saved us thousands of dollars! Thank you!
We wanted $100 dollars worth of work and with all the add on it came to $128.00 a little more than we thought it might be. guess that how the world works now days. sell give good service and charge more. Don
Technicians are friendly and efficient.
Quick drying. I tend my young grandchildren regularly. Like the idea of no chemical residueđź‘Ť
Our technician did a very thorough job.
I'm not saying I'm disappointed I very much like the tool used to pull up dog hair. One carpet looks great the other two better than before but not as good as I had hoped. Will I use Zerorez in the future.. yes.
I would like you to be a little more flexible/reasonable with your price for area rugs, and I'm not sure if there's any benefit to the $50.00 dollar I spend for pet pee removal.
Brent Christiansen
They arrive on time. Do a good job with no mess. Professional technicians.
Did what they said they would do. No pressure to add additional services
They seem to do a good job and seem very particular about the care they take to make sure they get out all stains and are careful not to damage corners or furniture.
50.00 a room for the urine treatment that's not guaranteed, but you don't know that until you get the bill seems excessive. Over 400.00 dollars for a tech that was there less than 2 hours that's doctor money. I think your system is good but that's ridiculous.
I already answered this question.
Very satisfied with service
The carpets always look great!
nice your prduct cleans and dries and smells goodthe tec does such a great job veryprofesionall
No offgassing chemicals. Very reliable.
I like the way my carpets look after cleaning.,and the tech's are knowledgeable and friendly.
I really appreciate the level of communication given to your customers. I was well informed as to when the tech would arrive to do the job. Eric did a fine job of cleaning my carpets.
The price was good, and the service was exceptional. I especially liked the communication that set proper expectations about the technician's arrival time, and he was there when he said he would be.
Quick efficient service; friendly technicians.
It was the technician that made such a huge difference. Last time the person did a terrible even damaging job. I just called to give Zeroez one last chance. The person who came did a fantastic job. He took his time to do quality work and I could tell he really cared about doing a great job. I was super pleased with a carpet that looked far better than I thought it could. He listened to my concerns and was so respectful of me and my home. Too bad you can't clone him but perhaps Zeroez has worked on not only quality product but quality personel.
Everything
The technician was fast and friendly. Our carpets look amazing and they are not crusty like other cleaners we have used.
Well so far my rugs appear very clean, and stains have not reappeared....very thorough and friendly service.
Hi Zerorez! Boy! Did my carpets need cleaning! Kept putting it off because I wanted to replace my carpet. And I was having a small construction project completed where the carpenters had to walk on my carpets each and every day. So finally I decided to just give my carpets another chance and called Zerorez. These carpets know no other cleaner, as I am sold on Zerorez because residues don't build up in the cleaning.
Eric came with a big smile. He was to clean my whole upstairs and the stairs down to the basement. That guy really knows carpets!--the carpet styles and fiber contents-- the ones that hide the dirt the most--the wear levels-- and he gave me hope that I could make my carpet last lots longer. He did a terrific job!
AND I won't be replacing my carpets anytime soon, because I have a partner who will help me get the most wear out of them. Thank you Zerorez!
the carpets are clean which is nice the tec was professional but charged us for an extra room saying our living room counted at 2 rooms i gave the measurements when i booked and told the office the living room was 275 sq and they said they would count that as one then the tec insisted it was 2 dident measure or anything so i end up paying for 2 not cool .
Fantastic all around!
I have used Zerorez now on three different occasions and every time I have been extremely pleased with the technician and with how clean my carpets are.
too expensive and technician was mad that one guy came in and walked over the tile without realizing he shouldn’t. technician also didn’t let me know i should put up signs so no one walks on tile. also very expensive for the amount of work and product used. will do it myself next time.
Very professional and helpful!