What our clients think of us!

Prompt and friendly techs;
Reasonable pricing;
Dried in about 8 hours;
Clean carpets and area rugs!

My carpet was very soft and clean when I arrived home. However, there were a few spots that the tech said would come out but didn't. He gave me other options to get it out. I thought calling you was my option to get it out.

I had my carpet cleaned on 5/7 and asked for a receipt. The person said I would receive it via email that day but it is now the 15th and I still haven't received it. Please send me a copy of my receipt.

I am shocked by my experience with this company. I was referred by a close friend who recommend this service because the cleaning process was great even though no soap is used. We called to schedule an appointment and were quoted $314 for our 5 bedroom, 1300 sq. ft. home. Although the price was double what we were expecting we decided the premium price would be a worth-while investment for the new home.

The only furniture in the house were two beds: a small bunkbed in the basement and a king size bed in the master bedroom. The associate who helped schedule our appointment explained that the beds should not be a problem as they would be able to clean around them, move the beds and then finish the room. We were then promised protective foam pads for the wooden feet to protect our furniture from water damage, Great! We scheduled the appointment.

The next day when our cleaner arrived he walked with us through the house noting stains and other difficult areas. When we got to the basement he said the bunkbed would not need to be moved because it was far enough off the ground to clean under. In the master he told us the bed would need to be moved so my boyfriend offered to stay and help move the bed when he needed, but the cleaner declined.

In the next room our cleaner pulled out his blacklight to revel pet stains on the floor. He told us that we would need to pay an extra $50 per room for a special pet stain cleaner that would clean the mess left behind by the previous residents. Two rooms needed the chemical, bringing our new quote to $414. Once again shocked by the price we agreed that the investment was worth clean carpets and piece of mind in our new home.

Finally we showed our cleaner two dark stains near the kitchen, hoping that they could be removed. He said he would try his best... not too reassuring from a person who does this for a living but we figured he knew what he was doing and trusted the professional.

He told us it would only take about 45 minutes and asked if we planned to pay before or after he cleaned the carpets. We said we'd like to pay after he was done; he began cleaning and told us we could leave him to work and come back after the time to see the work and pay.

When we came back he told us the stains near the kitchen couldn't be removed, they were too tough. In a hurry, we paid him and hoped for better results through the house. After he swiped my card, before leaving, he made sure to inform us of this review that would come in my email and asked if we could give him a 10/10 as it would "really help him out."

I wouldn't be writing this review if he hadn't asked for a perfect rating, because he obviously felt he'd done an outstanding job. Upon further inspection later that day we found pet hair on the surface of the living room floor, completely dry carpet under our master bed and no foam protectant pads under either bed. We thought we were paying a premium price for a premium service, but instead we were lied to. I am very disappointed by this experience, I don't feel that we got anywhere near our money's worth. I will not be recommending Zerorez to anyone.

Very helpful communication. Friendly and professional. Thanks!

My carpet looks so good!

Tech was great, carpets and tile look sharp.

Thanks

Awesome customer service and my carpet looks amazing.

The tech was kind and respectful. He showed us the water test. Made sure to go over the room with black light. Was upfront about the age of the carpet and how clean it could not could not come--which I already knew but he was very thorough so there were no surprises. I like that.
He was quick and did a good job.

The carpet in two rooms took longer to dry than 4-6 hours even in a cooler environment. I think it was because it was a thicker carpet than the other room.

Service was timely and well done. Technician was professional and took time to answer all our questions. It would have been nice to see the carpets come a bit cleaner. However, we understand some things just simply wont come out of carpet and overall are very happy with the results.

Removal of pet stains, timely cleaning, professional service

Prompt, friendly, efficient. Explained everything thoroughly before starting the service. No surprises. Website easy to use.

We had a very nice young man do our cleaning and seemed very knowledgeable
and thorough. He was prompt on time and it is the first time I have used Zerorez
but I would use them again.

Awesome service. Looks great!!

The two men who cleaned my carpets yesterday did an excellent job. I have tried several companies, but the carpets have never looked as good as they do with Zerorez. I highly recommend them!

They were on time, knowledgeable, clean shoe covers, and no surprises on the cost.

Very friendly, and my carpet feels amazing after!

My carpets (and bathroom tile) have never looked cleaner! We’ve had multiple companies come to clean our carpets in the past and I just thought some of the spots would never come out. Zerorez got it all! So happy with the service and the technicians who came.

They were on time, did a great clean in no time flat and didn't try to do a million add-ons...good stuff!

I had a coupon but the things I wanted to have done weren’t included. So something that I thought would be about $100 ended up being $350. And then my carpet had ridges in it when you left so I had to call on that. Then the technician said it would be dry in 4-8 hours. 16 hours later I had to call and ask about why they were still damp. You did bring me a fan to use until Monday but overall it hasn’t been a great experience.

The great job done and the tech's communication at eat step he was going thru and the status of carpet wear on out four year old carpet!

Wonderful Service! Love my clean carpets! Best carpets cleaner ever!

We were happy with the way our concerns were taken care of the carpet looks great

I like that you don't use chemicals. I have a grandbaby who is now crawling and she can crawl on beautiful clean carpets.

It's easy to schedule, appointment are quick and the techs have always been very good.

Professional technician. He informed me of everything he would be doing. Quick service.

The service was on time and very friendly. I would think though that for $200 worth of tile cleaning that the edges of the tile grout would get clean too. But there are a few places at the edges that the grout is still black and dirty. Other than that, the carpets look great and dried by the end of the day.

I have never had my carpets cleaned by you before but after hearing Doug Wright advertise I thought I would try it. The young man who did the work was pleasant and helpful, carpets are clean and look good, my only complaint was that it took over 10 hours to dry. It was a rainy humid day and that would be part of the problem, however I have never had a process that soaked my carpets and I don't think that is a good thing for the wear of the carpet.

Our experience was very positive; our technician, Riley, provided a thorough cleaning and was pleasant and respectful of our space. We are pleased with the overall experience.

Very nice,good job , desire to do good job that I felt was done to what I expected and am very pleased. Good job on all the spots, they are gone.