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based on 33721 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I called for service to remove a recent coffee stain from my 2 year old carpet . It's still there.
Very knowledgeable employee, polite and quick.
Very friendly and professional service. the customer service department is amazing. although I did not have an appointment, they were able to get someone to my house within half hour. The service tech. was friendly and very knowledgeable. He went room to room checking for special needs and gave me options. Never pushy yet very professional. The carpets looked better than what I expected. to be honest, they were some spots I did not think they were possible to get out, but the tech. did it. I'm very pleased with Zerorez and will definitely recommend them and use them again.
Right from the initial phone call, Zerorez wanted to do business with me and wanted to know what I wanted and when. We made the first possible appointment, then followed up when a new time became available. Zac was on time and went right to work. He asked what I wanted. We reviewed any concerns I had and any special requests for me to move furniture. Zac was attentive to details, asking me and pointing out possible areas to be cleaned or things to be done.He cleaned up after he was completed. The price was as quoted. He did not try to up-sell me but gave me options. I did not feel undue pressure to do more than I wanted done. Great experience and will give Zerorez another call. Neighbors already asked how I liked the job after they saw the van at my home. Very impressed.
Clean, efficient, and fast.
Great customer service. Garrison was very polite and did a great job
The thorough job and the techician's explaining everything to me.
Your people that do the actual job are awesome.
Things get really clean and not left very damp at all. The carpets stay clean for a long time because dirt doesn't stick to them. The pet treatments really do remove everything so that no other animals are attracted to those areas even though the odors were not previously noticeable to me, I could tell they were to other animals - but not now! The gentlemen providing the service were very friendly and professional in every way and took the time to explain things and do a great job.
Kaylynn Roddenberry and
Tyler Kelly
Cleaned my carpet and kitchen tile. What they pulled out of the carpet with their brushes was nice to see go bye-bye before they extracted. Carpet dried fast, grout looked new and I added in sealer.
Technician Rees Llewellyn was professional, quick and knowledgable. He checked my ducts and furnace fan. The ducts looked better than previous examples he showed me so I decided to wait.
It's the only service anyone should use for carpet, rugs, tile, grout or duct work.
Customer for life!!
I left an email on you website. I had an appointment Monday May 14, 2018. The tech came and cleaned carpet in our family room and a rug under my kitchen table. The carpet and rug looked great BUT...he said it would take several hours to dry. When I went in the room in early evening, there was an area that had a huge bulge. I stepped on the carpet and it was still VERY wet, wet enough I needed a few towels to try to absorb the water. The subfloor was bubbled. This was after your working hours, so we took (2) space heaters and put on this area for 4-5 hours. When we went to bed, we turned off the space heaters and put a box fan on the area. When my new furniture was delivered on Tuesday at 10:30 a.m. the carpet was still quite damp. Like I said, the carpet and rug looked great, but I cannot get over the technician not extracting all the water in this area. It's dry now, but the bulge in the sub floor still exists, it's about the size of a basketball and is between 2" - 3" high. I have put furniture over it!!
It dried fast! Looks good
The tech was great! Our carpets look great.
Men who came were very friendly and professional. Carpets looked great.
I had your company two years ago and I am always pleased. My old dirty rug is like new. Great job. Your service man Eric (I hope I got his name right as I am not good with names) did an outstanding job with the carpet, hardwood floor and my stone entry. Great job
Fast drying time,professional, effecient.
We liked that all the spots came out of our carpets even ones that had resurfaced from previous owners of two years ago. The technicians were on time and very careful not to damage any of our furniture or walls.
Like your product
Zero residue!
I am extremely pleased with this service. My carpet and chair look great and the technician was professional and personable. I will definitely use you again!
First name removed't know. I never give a 10.
Luke was great. Knowledgable, skillful and very pleasant. He did a god job. I recommend that you give him a raise.
Easy scheduling, reasonable prices
We are happy with your service.
I was very disappointed in how clean my carpet was and how wet it was (still wet to the touch 24 hours later). I received the advertised price but for the cleaning quality, I felt like it was pretty expensive. My stairs look cleaner but otherwise, I don't feel like the 2 rooms and hallway were any better than before they were cleaned. I didn't say anything while the technicians were here because I thought that once the carpet dried and was vacuumed it would look better. It didn't. I regret spending the money.
Carpet still wet in treated area after 3 days. And feels tacky and not clean, to the touch. I was excited to have your service, since I heard good things about your service.
Don’t feel like it looks much better than usual.
Also feel scammed on pricing. Told I needed the special treatment which I agreed on, and he said he would try to only use 2 gallons. Then he stated that I would actually need 4 to 6 gallons- but if I would give him a tip, he wouldn’t charge for the extra chemicals. I don’t know how much he really used. Just didn’t feel good about that!
I am having a wedding there soon so wanted it to look good.
The more I think about it I am just very disappointed.
The young man was nice but don’t know how much experience he has had.
The tech was very informative and knew what he was doing, he was clean and thorough. Our carpet looks and feels amazing now I’m really impressed and will use you again in the future .
No residue
Kind technician
Leaves my carpet clean and fresh

Did a great job cleaning my carpets. I am very happy with the way my carpets turned out.