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based on 33988 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick. Clean. Fresh. Professionalism.
Best cleaning product and services. On time, great staff.
Prompt, courteous, and efficient service! Loved the promotion with 1 room for free! Company called midday to update more precise time of arrival. Technician called when he was on his way as requested. Was efficient and very friendly. My carpets look awesome- better than they have ever looked! Dried within 6-8 hours. Didn't just go around furniture, but moved and then replaced things to their normal spot. Smells fresh and not chemically or perfumey. Thanks, technician Eric! Highly recommend and will definitely use them again. I have found my new carpet cleaners! Would give them an "11" if I could!
The technician was on time, polite and did a great job! He gave extra attention to my trouble spots. The carpet looks so much better afterwards!
Carpet finishes Dryer after cleaning. Didn't have to use my sink for the Water.
Environmentally friendly. The technician was friendly, professional & punctual.
Good job cleaning carpets. Tech was polite and worked hard.
This time the guy who did the service was especially efficient and helpful.
We paid $278.00 to have our carpets CLEANED and Protected. Our living room turned out to be a disaster. Very large 3 foot by 5 foot stain and three or four smaller ones (2 foot by 2 foot, 2 foot by 3 foot, 2 foot by 4 foot). All stains NEVER SEEN before. They came back two days later. The technician basically told us to begin with that the carpets had been cleaned a week ago and that WE got them dirty. Rude and ignorant on his part. Then he tried to say that all the dirt was in the traffic areas. Not so at all. He treated us like we were stupid. We PAID ALOT OF MONEY for THEIR (ZEROREZ) service. Horrible customer service. I called again and told them I would pay for all the house BUT NOT our living room. We DEMAND our money BACK. Crappy service and terrible customer service. I WILL NEVER RECOMMEND ZEROREZ to anyone. I WILL however tell everyone I can NEVER to use them.
They were very efficient. They came when they were scheduled. The scheduler and technican communicated very well with me . The technician was very efficient and competent. The carpets look great!
Zerorez cleans my carpets better than any other carpet cleaning company I have used. And I really like that my carpets feel clean. No crunchy dried residue left on them.
My carpets look great. The technician was very nice and knowledgeable about carpet care.
Friendly, informative personnel. a good job.
I am very happy with the cleaning and the with the technician. I will definitely use this company again.
Communication on when they will arrive. Very pleased with the way my carpet looks after it is cleaned. Very courteous technician.
Carpet very clean, feels soft like it s new!
I like the water and zero residue. Professional behavior and honesty. I liked how my carpet looked clean. No funny smell. Dried very well. Now I hope it stays cleaner longer.
The man who cleaned our carpet was exceptional.
Easy to schedule, they always show up early instead of late, the do a great job, and are environmental friendly.
The job done by Roy Alltop was very good. He was great. BUT, Who does the scheduling???
The appointment was for between 12 and 4. About 3 pm I got a call that he would be here between 4 and 4:30. He got here at 5:30!! To do 2 hrs more of work. I don't blame him (Roy) for arriving so late. I blame the scheduler who gave him toooo much to do in one day. If I hadn't spent so much time clearing the floor of 'smaller' items, the house being upset, I would have canceled.
Therefore, I don't know whether I would recommend Zerorez to my friends. Service was great. Scheduling rates a big fat 'zero'.
R. Last name removed, Lehi.
I didn’t feel that the high traffic areas cleaned up as well as I expected. There is still soil discoloration. The other carpet areas were not so bad. My main motivation for getting my carpets cleaned was to address the traffic areas, not the remainder of the carpets.
And there were only two areas that motivated me to get the clearing done. One was at the entrance to the great room, and the second was as the entrance to the bedroom, and these were relatively small areas. So, if I was asked for a recommendation I would have some concern about giving a high recommendation. However, I must admit that I don’t know how a different service might have done.
I don’t know what your “guaranteed satisfaction” agreement is.
I was very pleased with your agent who did the cleaning. He was friendly and cordial. I would give him high marks.
First name removed (Last name removed)
Efficient and thorough. I loved the orange smell.
Cost is High. But you do a good job, have a good warranty and are very reliable and professional.
I had all my ducts cleaned out. Has helped with the AC so much
Your tech work really hard and removed some homemade slime that we didnt think would come out. Good job.
They were on time, for the job done ina timely manner and got all of the stains out!!
Quick service
Technician was polite and efficient. Carpets look very good.
The technician Jacob went through our home with a flashlight trying to find pet stains and found a few. Then gave us a price to clean the main walk areas and the living room about $865.00. Then we said we don't have that much to spend on carpet cleaning. So then we ask Jacob how much would it cost to clean the living room only about 165 sf he said $252.00 I was planning on spending about $100.00 on the living room hallway and stairs that were quoted over the phone. So he pressured us into cleaning with using pet spray so the smell would not come back so I watch him spray and clean the carpet. He sprayed pet spray in about 3 places then rolled the carpet and cleaned the carpet. When he was done I ask for the invoice to pay from he said he did not have one but would email one to me. Jacob said But I need the money now. The invoice came about an hour later with a price of using 3 gallons at $75.00 for each gallon he might have used 8 oz. When he started I ask why the price is so high, Jacob said because I will be here for hours cleaning. When he left 45 min later or less my wife said is he still there I said no he's gone she said wow. The total price ended up being $ 267.00. I have called your office about 6 times to talk with a manager they said she will call me back has not happened yet. We called Stanly Steamer to come and clean the carpets after we could not get zerorez to call us back, they cleaned the whole house and all walkways and bedrooms using pet spray for $ 271.00 I ask if it cost extra for pet spray they said its included in the price and anyone charging extra for pet spray should not be being doing it. I got this recommendation to use Zerorez from KSL they said you do high quaily work at a fair price. WOW, were they wrong? To make this right charge a fair price for the work you do and don't rip people off because they don't know better we are trusting Zerorez as the professional carpet cleaner. I believe Jacob look at our house and see what we have and raise the price, he commented to me about our deck and pool. BE Fair with your prices and don't hose people or you won't have any customers left to clean carpets for and you be out of business. I have seen it happen before. I have been running my own construction business for over 30 years I don't advertise all the work come from repeat customers and referrals. Because we charge a fair price for the work we do and don't rip people off
No residue is left on the carpet.