Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31776 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 26, 2018 — Rated 10 out of 10 by B.M. Zerorez Salt Lake City
What do you like about our products and services?

Fast, efficient and left the carpets very clean.

Report a concern   October 25, 2018 — Rated 8 out of 10 by B.C. Zerorez Salt Lake City
What could we do to improve?

The cost per hour of labor was excessive. The technician was there for about 2 hours and the cost was $450. More transparency about costs would be helpful. Also, the lingering smell of drying carpet was unpleasant.

Report a concern   October 25, 2018 — Rated 6 out of 10 by M.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Roy did a good job of cleaning my carpets and upholstery.

Report a concern   October 25, 2018 — Rated 10 out of 10 by M.J. Zerorez Salt Lake City
What do you like about our products and services?

timely, friendly, affordable.

Report a concern   October 25, 2018 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

Our experience was a wonderful one. The young man that did our carpet was hard working and very personable. We will recommend your service to our friends.

Report a concern   October 25, 2018 — Rated 10 out of 10 by A.N. Zerorez Salt Lake City
What do you like about our products and services?

The technicians were great! Eric and Jay thank you! They explained things very well, carpets were clean, spots removed and it drys quickly.

Report a concern   October 25, 2018 — Rated 6 out of 10 by M.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was told on the phone when I made the appointment that protectant would be applied to the rug and to the sofa and love seat. When I questioned the tec he informed me that protectant was not to be applied and could not be applied to the upholstery. This left me less than satisfied.

Report a concern   October 24, 2018 — Rated 10 out of 10 by S.J. Zerorez Salt Lake City
What do you like about our products and services?

Professional service with clear understanding of job and estimated cost.

Report a concern   October 24, 2018 — Rated 10 out of 10 by S.E. Zerorez Salt Lake City
What do you like about our products and services?

Great service - your guy did an amazing job!

Report a concern   October 24, 2018 — Rated 8 out of 10 by J.C. Zerorez Salt Lake City
What could we do to improve?

.

Report a concern   October 24, 2018 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

Price was good, carpets are clean and tech was very nice.

Report a concern   October 24, 2018 — Rated 10 out of 10 by S.V. Zerorez Salt Lake City
What do you like about our products and services?

No soap only water and friendly technicians

Report a concern   October 24, 2018 — Rated 10 out of 10 by N.C. Zerorez Salt Lake City
What do you like about our products and services?

Great service, efficient, on time

Report a concern   October 24, 2018 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

I was pleased with the results that I received from the Tecs at Zerorez. My carpets look great. They were fast and efficient. My only concern was that it was really wet in places and the carpet buckled, but when it dried it layed flat again. Both men were pleasant and respectful. I would use your business again.

Report a concern   October 24, 2018 — Rated 7 out of 10 by J.M. Zerorez Salt Lake City
What could we do to improve?

Your tile cleaning equipment does not clean edges or corners well at all. The cleaning process also left a while residue on our black tile. The carpet cleaning was pretty good, but I would not recommend the tile cleaning especially since it costs so much and the the quality of the result is not great.

Report a concern   October 24, 2018 — Rated 10 out of 10 by L.R. Zerorez Salt Lake City
What do you like about our products and services?

Easy to schedule, great availability, professional technician, quality service.

Report a concern   October 24, 2018 — Rated 0 out of 10 by G.N. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Job was not finished. Tied up my house for 8 days. Put my guests out. This was an awful experience.

Report a concern   October 24, 2018 — Rated 10 out of 10 by Paula Daniels Zerorez Salt Lake City
What do you like about our products and services?

Carpet is not stiff when dry

Report a concern   October 24, 2018 — Rated 10 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

I appreciated the courteous communication from the home office during the scheduling & allowing me to reschedule 3 different times while still keeping the original special pricing.

My carpets look great. The technician did a terrific job getting into corners & under furniture, while leaving no residue! Truly a happy experience!!!

Report a concern   October 24, 2018 — Rated 10 out of 10 by V.J. Zerorez Salt Lake City
What do you like about our products and services?

Great customer service. Thorough cleaning of carpets and upholstery. I would highly recommend.

Report a concern   October 23, 2018 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

Friendly. no high pressure for upgrades. great results.

Report a concern   October 23, 2018 — Rated 9 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

My carpet looks good and clean

Report a concern   October 23, 2018 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

I liked your friendly, efficient staff and the timely manner they took to clean the things that needed cleaning. I was disappointed that some things didn't come cleaner (some of the dining room chairs and some of the spots in the rug) but realize that not all spots can be gotten out and that I should have marked the spots on the rug better.

Report a concern   October 23, 2018 — Rated 10 out of 10 by Paul Griff Zerorez Salt Lake City
What do you like about our products and services?

Our carpets look great! Peter was the person who cleaned them and he did a fantastic job. He was professional, caring and courteous. We will recommend your company and Peter to everyone we know.

Report a concern   October 23, 2018 — Rated 10 out of 10 by W.G. Zerorez Salt Lake City
What do you like about our products and services?

the technician was very friendly and the work he did was perfect.

Report a concern   October 22, 2018 — Rated 10 out of 10 by Ellen Gardner Zerorez Salt Lake City
What do you like about our products and services?

Fast, efficient & did a great job!

Report a concern   October 22, 2018 — Rated 10 out of 10 by Konni Breen Zerorez Salt Lake City
What do you like about our products and services?

I love how helpful your service guys are. I’m only slightly disappointed this last time because it already smells like my dog again and I feel like you just came!

Report a concern   October 22, 2018 — Rated 10 out of 10 by K.W. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly proud of your work. thank you.

Report a concern   October 21, 2018 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

The service teck did a great job! I like the way the carpets are so clean.

Report a concern   October 21, 2018 — Rated 10 out of 10 by M.J. Zerorez Salt Lake City
What do you like about our products and services?

The technician that came to our home was the best we have ever had. Extremely professional, knowledgeable, listened to us. I would highly recommend this technician to represent Zerorez to every potential customer but I know that can’t happen. I hope he is the one to come to my home the next time. Our carpets are at least 15 years old and they look almost brand new.


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