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31776 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cost per hour of labor was excessive. The technician was there for about 2 hours and the cost was $450. More transparency about costs would be helpful. Also, the lingering smell of drying carpet was unpleasant.
Roy did a good job of cleaning my carpets and upholstery.
timely, friendly, affordable.
Our experience was a wonderful one. The young man that did our carpet was hard working and very personable. We will recommend your service to our friends.
The technicians were great! Eric and Jay thank you! They explained things very well, carpets were clean, spots removed and it drys quickly.
I was told on the phone when I made the appointment that protectant would be applied to the rug and to the sofa and love seat. When I questioned the tec he informed me that protectant was not to be applied and could not be applied to the upholstery. This left me less than satisfied.
Professional service with clear understanding of job and estimated cost.
Great service - your guy did an amazing job!
Price was good, carpets are clean and tech was very nice.
No soap only water and friendly technicians
Great service, efficient, on time
I was pleased with the results that I received from the Tecs at Zerorez. My carpets look great. They were fast and efficient. My only concern was that it was really wet in places and the carpet buckled, but when it dried it layed flat again. Both men were pleasant and respectful. I would use your business again.
Your tile cleaning equipment does not clean edges or corners well at all. The cleaning process also left a while residue on our black tile. The carpet cleaning was pretty good, but I would not recommend the tile cleaning especially since it costs so much and the the quality of the result is not great.
Easy to schedule, great availability, professional technician, quality service.
Job was not finished. Tied up my house for 8 days. Put my guests out. This was an awful experience.
Carpet is not stiff when dry
I appreciated the courteous communication from the home office during the scheduling & allowing me to reschedule 3 different times while still keeping the original special pricing.
My carpets look great. The technician did a terrific job getting into corners & under furniture, while leaving no residue! Truly a happy experience!!!
Great customer service. Thorough cleaning of carpets and upholstery. I would highly recommend.
Friendly. no high pressure for upgrades. great results.
My carpet looks good and clean
I liked your friendly, efficient staff and the timely manner they took to clean the things that needed cleaning. I was disappointed that some things didn't come cleaner (some of the dining room chairs and some of the spots in the rug) but realize that not all spots can be gotten out and that I should have marked the spots on the rug better.
Our carpets look great! Peter was the person who cleaned them and he did a fantastic job. He was professional, caring and courteous. We will recommend your company and Peter to everyone we know.
the technician was very friendly and the work he did was perfect.
Fast, efficient & did a great job!
I love how helpful your service guys are. I’m only slightly disappointed this last time because it already smells like my dog again and I feel like you just came!
Very friendly proud of your work. thank you.
The service teck did a great job! I like the way the carpets are so clean.
The technician that came to our home was the best we have ever had. Extremely professional, knowledgeable, listened to us. I would highly recommend this technician to represent Zerorez to every potential customer but I know that can’t happen. I hope he is the one to come to my home the next time. Our carpets are at least 15 years old and they look almost brand new.
Fast, efficient and left the carpets very clean.