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based on 31776 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
In our high traffic area there were several spots. Upon first observance, they seemed to be gone. However, as soon as the carpet had dried completely, I was sad to see that most of the spots remained. It barely looks like my carpet was cleaned in that area.
Great product! Never a miss for the several years we have used ZeroRez. Always our first choice.
Roy is very knowledgeable, hardworking and knowledgeable guy. My rugs look amazing!
Carpets always smell clean and look great and dry quickly.. always call ahead of time and walk through the process with me. Quick and very thorough.
It’s costly but worth it. I love the idea cleaning without chemicals. Zerorez has always been very professional.
Super nice tech
I like the results you get!
The cleaner, Matt, was excellent! He was polite, hard working, knowledgeable about the carpet protectants even though I decided not to purchase any at this time.
Do a very good job and great customer service!
I like that the carpets come clean without using harsh chemicals and they dry very quickly. The technicians are very knowledgeable and careful when in your home.
We were very pleased. The man was very personable and did a great job.
Not a soapy residue left
Paolo was very thorough and extremely helpful.
Technician was very helpful and asked a lot of questions and gave some great tips on keeping our carpets clean with pets.
Carpet and tile look great. Technician was very thorough and hard working. I will definitely use you again!
Zerorez does an excellent job. I love that they don’t use soap. They are reasonably priced and provide excellent customer service!
The "clean 3 rooms get the 4th room free" gimmick is annoying. if I only clean 3 rooms, I won't reach the $150 minimum. It makes you seem sneaky. I was happy with the results of my cleaning, but this marketing method makes me feel a little negative toward your company.
First time ZeroRez user. I was interested in your powered water without soap and the possibility of soap residues. It’s looking good now. Just waiting to see how it’ll look in a few months.
I felt like the the time spent was hurried and not thorough. When I called with my concerns, the technician came back the following day and remedied the situation which I appreciated
I would suggest that you have the technician have the clients check their work before leaving.
Our carpets came out very clean the tenchcian was very thorough
Good customer service
Carpets looked great after treatment. The technician was friendly and fast.
It cleans up my carpet very nice drys fast
I would have preferred if you could have come out earlier. It was over a week from when I scheduled to when you came.
This was the first time we have used zerorez and I would definitely call them again. I was extremely impressed with the service our technician provided. He was so polite and very careful to make sure everything was done to our satisfaction. Thank you for a job well done.
The product used nicely cleaned are carpets. The staff member who did the cleaning was very polite and helpful. He did a nice job and offered to have he or someone from the company to comeback if we found any problems.
You always do a great job!
The gentleman that came to my home was courteous and very friendly. He answered questions and did a great job. The carpets are clean and I am very happy.
The technicians care about their work. We can request the technician we have had success with. Our carpets feel and look clean.
We felt that we got jerked around. They took our area rug to their shop to clean. I kept getting different times they were going to bring it back. Finally I got no calls and my rug didn't get dropped off when they said they would. Very frustrating! I finally called them and they told me they called me several times, I asked what number they called (I never received any calls), they said some weird phone number. I told them that wasn't mine. After telling her my phone number again, she asked me if my name was Mike (I'm a woman). I said no, and she asked for my number again. I told her and she then got the right account. She told me I would have to wait a couple of days more to get my rug back...Hopefully I get it tomorrow, but I'm not holding my breathe.