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based on 31776 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The young man who came to clean the carpets in our house worked hard, was polite, and did an amazing job! We were grateful for all he did!
Like your name, zero residue.
Offer more specials!
Go over the floor twice if need be. I know you book by time, but some times we would like to see you put as much effort into cleaning our home as we put in to it.
So far my floor has not crushed down and that is nice. I have enjoyed your job better than other company that have cleaned my floors.
Thanks,
RKS
It’s a professional and a considerate carpet service
Our carpet smells and looks like new again. The tech was very nice and quick and efficient. They were punctual and called before arriving.
Keep me updated on arrival time and was understanding of my needs.
Thank you
Cleaning person seemed to lack experience. He did not know if the flooring in the dining area was tile or linoleum.
Fernando was just amazing! Very polite, knowledgeable and worked so hard. He had a genuine concern about my satisfaction. I am incredibly pleased!
The carpeting was very clean and we appreciate the work of Paulo. Thanks again.
Zerorez was easy to work with and was very responsive. They came with a day or two and did a great job cleaning the carpet and recliner.
Very personable and came in and got the job done. Happy with the result.
Clean up could of been better.
Clean carpets that last a long time!
I am very satisfied with the service I received. My carpets look great. They were easy to get an appointment also!
The technician, Derek, was kind, thoughtful, and very personable. The carpet looks so much better than before he came. Most of it dried in 24 hours. The heavy traffic areas he did extra treatment on did take 48 hours to not be damp anymore. But Derek went the extra mile with his services. Very happy with the way my carpets look.
Quick, clean no residue left behind
Clean carpets that dried in hours. Personable techs.
Friendly and helpful people on the phone. The technician was also friendly and did a good job.
Very clean carpets, nice techicians, customer oriented
The technicians are friendly and do great work. I love how clean and quick drying the carpet is
no soap used but still gets carpets clean
Quick service and quality work!
fast and thorough.
They came back a second time to redo an area that I wasn’t satisfied with.
I feel like it was a waste of money, the carpet is not much cleaner.
We scheduled to have our tiles cleaned with the $28.00 per 100 square feet special.
I had my tiles done once before by one of your competors and paid $500.00.
When the zerorez employee's arrived I was informed that the tile I have didn't qualify for the special. And that the cost would be $1400.00, but I would be given a 30 percent discount for being a valued costumer. .
I have over 700 square feet of tile. Thinking the price of $28 x 8 I was figuring it being $224.00, I had received a coupon for $25.00 from liking the company on Facebook.
I tried to find the coupon and only could find one for carpet protection, I had spent $800.00 just 3 weeks earlier and wouldn't be able to use this before it would expired.
I had donated blood the last couple of weeks to save for the tile cleaning, total I had saved was $162.00. I felt I could come up with the difference out of my personal account, but with the surprised of still being over $1000. I could not justify taking this much money away from other family obligations.
I had the foors scheduled earlier during the same time the carpets were being done, but found it to be to hard to move everything around all in the same day.
The employee who did the carpets thought he could do some of the floors that day, but having that days bill for 6 rooms and couch and love seat cleaned and found many pet mishaps the surprise of $800.00 bill was enough of a shock
Why at that time did the technician not inform me that the tile would not qualify for the special?
My husband has informed me that we will no longer be able to use Zerorez any more since the appointments we schedule always seems to be hundreds more. I expect some extra work may need to be needed, but it seems to be a constant problem found at my appointment.
Your employees have always been great, and always seem to go the extra mile, but the exorbitant extra cost has pushed us away from your company.
Sincerely,
Name removed
The service we received was perfect! We'll definitely use Zerores again in the future. Thank you!
Great results and professional C/S
Online scheduling makes it easy to find a date and time that works with my schedule. The staff was on time, very friendly, and did a great job.