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based on 33710 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The way the carpet and couch were cleaned were exceptional. Very through, professional, and friendly. I was notified about the arrival time
The customer service was amazing!! It was easy and hassle free and our carpets look amazing. Great job Zerorez
Overall it was fine. Should not have done the pet treatment in the one room as it was opening a pandora’s box of way more than I wanted to deal with. Instead of using your high price remedy I’m doing the clean up myself with a less expensive product. The carpet will eventually be replaced anyway.
The carpet fibers aren't stiff when the carpet dries like some other carpet cleaning business. It seems that stains don't come back.
Great service by service technicians.
Great customer service. Reasonable prices. Friendly technicians.
Carpet looks and feels so much better. I'm not worries about my newborn twins being on it now
EVERYTHING
He kept me informed the entire time. He was very pleasant. I did spend double of what I was expecting but turned out great
Left my carpets very wet and did not rate the carpets also was trying to talk me out of doing my basement saying I need new carpet didn't appreciate it I've had you guys do it before and it was fine and also he charged me extra which is never happened before plus he was taking photos of one area where my dogs have urinated and was it saying that the pet treatment when we even help it pretty disappointing I feel like I should be reimbursed or have you guys come back out thank you First name removed
Great service. Very friendly staff. Will use service again!
I was unpleasantly surprised at what I was charged. The worker did a very good job on the carpets, but I thought I would be charged for 4 rooms. I had a coupon for $33/room, which would have been $132. Instead I was charged $175. I was told that stairs and hallways were charged differently than rooms, and that each of my very small hallways were $40 and my very small stairway was $60. My 2 little halls have always been counted as 1 room and my stairway has always been counted as 1 room. I did not appreciate the way I was billed. I will probably try someone else next time
Love the great job that was done. Sure renewed our old carpet. The 6’3” young man who did the work was very nice .
The guy that cleaned my carpets was great! I will ask for him next time!
Technician was knowledgeable and friendly.
I really appreciated your cleaning team!
Arrived on time. Very professional. Carpets look great! I will use them again.
No soap.
Mitch was very professional and did a great job. My carpets look great.
Excellent service.
A very professional service, quick and thorough.
The technicians were very friendly and respectful. However, since I paid for extra pre-treatment, I was expecting a better result. There were still stains on one carpet, and my area rug has a smell to it.
Awesome people
All the guys that do the cleaning are very pleasant and very professional which makes your cleaning services one of the best! Plus the carpets are not overly wet, they look clean and dry fast and stay clean plus they smell good!
Quick response. Technician was very helpful and gave several opportunities for me to ask questions. I like the aroma of the pretreatment application. Very citrusy.
I liked the person who cleaned my carpet. He was professional, respectful and thorough. My carpet looked like new after the cleaning- no exaggeration.
Good Job!!!
great job, made carpet look new again.
I was disappointed this time that the carpet cleaner seemed to be in so much of a rush that he totally missed a couple of spots that I had known were there before he came. I used a hot water and rag on them and they came right out, which makes me believe he was hurrying so much to finish quickly that he just passed right by them or only cursorily went over them. Last year my technician was amazing! In comparison this one was sub par.
The technician, Austin, was very professional. He took time to walk me through the process and answer questions. And worked hard in getting the work done.