- Phone: 801-288-9376
- Visit Website
31772 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We like the job you do- the carpets are really really clean, and not sticky or crispy at all when they dry. We also like your technicians- they're very clean, very careful with the other parts of my house, and they communicate well. Also, your stain guard products truly work! Thanks!
We have used zerorez for years and for the most part have loved the results! But not this time! We asked to have the stairs cleaned that go to the apartment in our home, granted they were dirtier than they have ever been, but some of them are still not dry! It has been 36 hours since they were “cleaned “ and they are still damp!! A few years ago we had a similar problem in the bedrooms that we had cleaned and when they finally did dry, the carpet was crunchy! You came back and tried to remedy the situation and it helped a bit. I think it totally depends on the technician that we get and how much time they take to do a good job! I am sure that stairs are probably difficult to do, but that is no excuse for hurrying and not doing a good job! We will probably still use zerorez in the future, but we hope that all of your technicians will get a little more training and maybe increase their stamina, so that the last thing they do is done as well as the first! Thank you for your time!
I think his name was Christian, who did the carpets. He was fabulous!!! The carpets looked great and he was so good to communicate all information to me.
I needed to have a small area recleaned. Zerorex sent a supervisor out to take a look. He took care of the problem area, and when carpet dried it looked great again.
I called to express my disappoint in the services. They told me to wait until the morning to call and to have someone come out. I called this morning and they told me that they couldn't have someone come out today because they were booked and that I would be paying an additional $75 on top of the $215 I already spent. I was not impressed at all. I will not be recommending your company.
I thought it was very expensive and it took two days to dry.
The technician was very friendly, punctual and efficient.
Very fast. The workers explained what they would do and why, the carpets were ready to be used within the time promised. Good value for the service. Carpets look great.
Everything turned out nice. The floor was cleaned. Would have liked the traffic area to come out nicer but that is wear on the carpet and not the cleaning part that is the problem.
The technicians were thorough and friendly. I love the soap free cleaning and protectants.
In the past you have done agree at job. This time your providers where very nice but the carpets do not any cleaner.. They did 3 bedrooms a family room and a hall in 30 minutes. The traffic patters that I wanted cleaned are still there and this is carpet less than 4 years old. No raking as in the past. Very disappointed.
They did a great job last year and I was pleased that they did a great job again this year! I liked the person who came (Hunter) was very nice, friendly, and had a great attitude! Brynn Palmer
Courteous workers, careful setup and the cleaning itself, and of course the results. The associate who cleaned our whole house called ahead as promised and showed up in a timely manner. We are very satisfied customers-that's why we always choose Zerorez!
M Lowry
no residue.
Takes the time needed to get it cleaned right the first time.
I like that Zerorez works! I like that the techs are friendly and pleasant! I like that I was able to get an appointment for the day after I called! I like that if there is a need for Zerorez to come back out, the need is responded to quickly and the concern taken care of right away! I like that Zerorez wants their customers to be satisfied!
I liked all of the ways they connected with me electronically and phone calls. The young man who did our service was great and very efficient.
They did a good job on time.
Thanks First name removed
Very helpful, and kind young man who cleaned our carpets, thanks!
Did a great job, very professional.
Nice job but I expected better results.
Everything! My carpets are so clean and the service was incredible! Will definitely use them again.
I love everything about your company!
Mitch was extremely professional kind & courteous.
My wife was pleased
I liked my technician. He did a great job!
Carpets look great when finished and dry. On time and very efficient technician.
Fast, friendly, and fantastic!!
Our service was fantastic and the technicians were very kind and respectful.
Jared was exceptional! Please properly acknowledge him for me. Thanks so much.