Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31772 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 19, 2019 — Rated 10 out of 10 by Rebecca Stevens Zerorez Salt Lake City
What do you like about our products and services?

Jared was exceptional! Please properly acknowledge him for me. Thanks so much.

Report a concern   June 19, 2019 — Rated 10 out of 10 by bryce kimber Zerorez Salt Lake City
What do you like about our products and services?

We like the job you do- the carpets are really really clean, and not sticky or crispy at all when they dry. We also like your technicians- they're very clean, very careful with the other parts of my house, and they communicate well. Also, your stain guard products truly work! Thanks!

Report a concern   June 19, 2019 — Rated 5 out of 10 by J.F. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We have used zerorez for years and for the most part have loved the results! But not this time! We asked to have the stairs cleaned that go to the apartment in our home, granted they were dirtier than they have ever been, but some of them are still not dry! It has been 36 hours since they were “cleaned “ and they are still damp!! A few years ago we had a similar problem in the bedrooms that we had cleaned and when they finally did dry, the carpet was crunchy! You came back and tried to remedy the situation and it helped a bit. I think it totally depends on the technician that we get and how much time they take to do a good job! I am sure that stairs are probably difficult to do, but that is no excuse for hurrying and not doing a good job! We will probably still use zerorez in the future, but we hope that all of your technicians will get a little more training and maybe increase their stamina, so that the last thing they do is done as well as the first! Thank you for your time!

Report a concern   June 19, 2019 — Rated 10 out of 10 by K.A. Zerorez Salt Lake City
What do you like about our products and services?

I think his name was Christian, who did the carpets. He was fabulous!!! The carpets looked great and he was so good to communicate all information to me.

Report a concern   June 18, 2019 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

I needed to have a small area recleaned. Zerorex sent a supervisor out to take a look. He took care of the problem area, and when carpet dried it looked great again.

Report a concern   June 18, 2019 — Rated 3 out of 10 by L.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I called to express my disappoint in the services. They told me to wait until the morning to call and to have someone come out. I called this morning and they told me that they couldn't have someone come out today because they were booked and that I would be paying an additional $75 on top of the $215 I already spent. I was not impressed at all. I will not be recommending your company.

Report a concern   June 18, 2019 — Rated 5 out of 10 by A.K. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I thought it was very expensive and it took two days to dry.

Report a concern   June 18, 2019 — Rated 10 out of 10 by Sue Tatton Zerorez Salt Lake City
What do you like about our products and services?

The technician was very friendly, punctual and efficient.

Report a concern   June 18, 2019 — Rated 10 out of 10 by Lee Radebaugh Zerorez Salt Lake City
What do you like about our products and services?

Very fast. The workers explained what they would do and why, the carpets were ready to be used within the time promised. Good value for the service. Carpets look great.

Report a concern   June 18, 2019 — Rated 10 out of 10 by Teri Gomm Zerorez Salt Lake City
What do you like about our products and services?

Everything turned out nice. The floor was cleaned. Would have liked the traffic area to come out nicer but that is wear on the carpet and not the cleaning part that is the problem.

Report a concern   June 18, 2019 — Rated 10 out of 10 by E.P. Zerorez Salt Lake City
What do you like about our products and services?

The technicians were thorough and friendly. I love the soap free cleaning and protectants.

Report a concern   June 17, 2019 — Rated 0 out of 10 by J.A.A. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

In the past you have done agree at job. This time your providers where very nice but the carpets do not any cleaner.. They did 3 bedrooms a family room and a hall in 30 minutes. The traffic patters that I wanted cleaned are still there and this is carpet less than 4 years old. No raking as in the past. Very disappointed.

Report a concern   June 17, 2019 — Rated 10 out of 10 by Brynn Palmer Zerorez Salt Lake City
What do you like about our products and services?

They did a great job last year and I was pleased that they did a great job again this year! I liked the person who came (Hunter) was very nice, friendly, and had a great attitude! Brynn Palmer

Report a concern   June 17, 2019 — Rated 10 out of 10 by Marilyn Lowry Zerorez Salt Lake City
What do you like about our products and services?

Courteous workers, careful setup and the cleaning itself, and of course the results. The associate who cleaned our whole house called ahead as promised and showed up in a timely manner. We are very satisfied customers-that's why we always choose Zerorez!
M Lowry

Report a concern   June 17, 2019 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

no residue.

Report a concern   June 17, 2019 — Rated 10 out of 10 by H.B. Zerorez Salt Lake City
What do you like about our products and services?

Takes the time needed to get it cleaned right the first time.

Report a concern   June 17, 2019 — Rated 10 out of 10 by Mary Monson Zerorez Salt Lake City
What do you like about our products and services?

I like that Zerorez works! I like that the techs are friendly and pleasant! I like that I was able to get an appointment for the day after I called! I like that if there is a need for Zerorez to come back out, the need is responded to quickly and the concern taken care of right away! I like that Zerorez wants their customers to be satisfied!

Report a concern   June 17, 2019 — Rated 9 out of 10 by N.P. Zerorez Salt Lake City
What do you like about our products and services?

I liked all of the ways they connected with me electronically and phone calls. The young man who did our service was great and very efficient.

Report a concern   June 17, 2019 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

They did a good job on time.
Thanks First name removed

Report a concern   June 17, 2019 — Rated 9 out of 10 by D.B. Zerorez Salt Lake City
What do you like about our products and services?

Very helpful, and kind young man who cleaned our carpets, thanks!

Report a concern   June 17, 2019 — Rated 10 out of 10 by T.M. Zerorez Salt Lake City
What do you like about our products and services?

Did a great job, very professional.

Report a concern   June 16, 2019 — Rated 8 out of 10 by B.J. Zerorez Salt Lake City
What could we do to improve?

Nice job but I expected better results.

Report a concern   June 16, 2019 — Rated 10 out of 10 by A.C. Zerorez Salt Lake City
What do you like about our products and services?

Everything! My carpets are so clean and the service was incredible! Will definitely use them again.

Report a concern   June 16, 2019 — Rated 10 out of 10 by April Carter Zerorez Salt Lake City
What do you like about our products and services?

I love everything about your company!

Report a concern   June 16, 2019 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

Mitch was extremely professional kind & courteous.

Report a concern   June 16, 2019 — Rated 10 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

My wife was pleased

Report a concern   June 16, 2019 — Rated 10 out of 10 by O.L. Zerorez Salt Lake City
What do you like about our products and services?

I liked my technician. He did a great job!

Report a concern   June 15, 2019 — Rated 9 out of 10 by L.N. Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great when finished and dry. On time and very efficient technician.

Report a concern   June 15, 2019 — Rated 10 out of 10 by Michelle Gonzalez Zerorez Salt Lake City
What do you like about our products and services?

Fast, friendly, and fantastic!!

Report a concern   June 15, 2019 — Rated 10 out of 10 by A.A. Zerorez Salt Lake City
What do you like about our products and services?

Our service was fantastic and the technicians were very kind and respectful.


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