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based on 31772 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, courteous, did a very good job. Reasonably priced.
Zerorez Technician was thorough and the carpets looked when she finished
The cleaning was good. However, the representative did not make it clear that the pet treatment was $50 PER ROOM and I was shocked at the extra $200! I went ahead and signed for it (which I probably obviously shouldn't have) because he did do the work, thinking I could get some help from the manager. And while they did give a a$50 credit--that was far from the $150 credit I was hoping for. The employees should be trained to make extra costs crystal clear!
The service. Michael was very helpful.
Thorough. Attentive to be sure to it’s getting really clean, so a great deal of individualized attention to detail. All carpets are not alike.
Kind, knowledgeable and professional.
He was through and very careful to follow my instructions. He was please t and friendly but also professional.
I love the "no residue" aspect of this cleaning. My carpets stay cleaner so much longer and you can usually remove most of the stains or spills that "happen". I also love that the carpets dry very quickly. However, this time my carpets were very wet in many places and it took 1 full day and in some places 2 full days to completely dry. It is a good thing that my company didn't arrive as soon as they had planned.
How quick you are to get a specialist out!
Our carpet looks exactly the same as before it got cleaned. There are dirt spots everywhere. I even paid the extra $40 for Tycho to vacuum before, and my cleaner came 2 days later and had a whole bag of dirt from the carpet! There were no people in the house from the time he cleaned until the cleaners came, so it was obvious he didn’t vacuum before, or even try to get out the dirt spots. I still owe you for the job, and will definitely not be paying, unless someone else comes and redoes the job. I’m disgusted.
The technician was very helpful & did a good job above & beyond the minimum requirements
Everything went well Carpet and Stone cleaning looks great!
I was happy to have the stains out of my carpet and a nice clean rug!
So friendly and personable!
I really appreciated the time that our technician took to walk through the house with me prior to the cleaning to make sure we were getting the best service we needed for our carpets. I feel like I was able to move into my house with it nice and clean.
Protect fabric from spills
My carpets look great and feel great. Your employee was absolutely wonderful!!
The two young men called and said what time to expect them and they were on time.
They were clean cut, wore shoe covers, explained everything they were doing and why and how the zerorez water works. They were efficient and got the job done in a timely manner. We appreciated their hard work. Thank you.
Prompt service; courteous technician; no mess
I am so happy with the services I received from Zerorez. Angelo was great to work with!
Good service. My carpets look very clean and the tech who did it was extremely friendly while being very efficient
Competent service. Good communication.
The carpet is light and maybe a bit hard to see when it is wet. There are areas that are streaky. They look like they were cleaned but unevenly.
Your employee was very friendly & honest. He set clear & realistic expectations, & was communicative throughout the process so I knew how the work was progressing. I liked that he admitted to being a little OCD about cleanliness & the final appearance of the carpet.
Also like that your company uses no harsh chemicals or soaps.
Always reliable, great job of steam cleaning.
I have used your services for years, even before you were called Zerorez. Simply put, when you leave I know my carpeting is clean. For the most part, I have been satisfied with the professionalism of your technicians.
You always do a wonderful job. thanks
I love how clean our carpets get and the price is great when it goes on the $33 a room special! I've also always been happy with the customer service.
The quality of the cleaning service and the service of the technicians. I appreciate the prompt and efficient service.
Very professional and got the job done in a timely manner. Did not interrupt the work day during business hours for very long. I will definitely recommend this friends!
Knowledgeable staff. Timely and efficient and carpet looks great.