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based on 33444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Over an hour late after my 45 minute call, with no notification. I paid extra for spot treatment and it did not come out.
Friendly, efficient service. Really removed dirt and grime, especially from my stairs.
I was blown away at how beautiful the carpets looked!
Quality of work
It leaves the carpet truly clean with no residue. It feels good and seems to stay clean longer. I'm also grateful for the clean guarantee. You've made good on that offer a couple times for me!
Timely
Friendly
Communicative
The carpet looked great
Came on time. I liked having 2 techs at a time as it seemed more efficient. Worked quickly & professionally.
I have used you in the past and the service and workmanship is great.
I like your friendly service and polite service reps. I was impressed that I could have my carpet cleaned the day after I called for an appointment.
I was lied and they charged me more than it was supposed to
Alex, we are sorry you feel that way. No mention was made of Pet Biological concerns when the appointment was made. So no pet treatments were discussed. Your wife did approve the extra pet treatments.
Carpets feel soft and smell fresh and look cleaner than they've been in a long time!
The Technicians were very friendly and helpful. They made the bedrooms look like new and our high traffic areas look great.
They are good
The carpet and furniture is still wet and the service was yesterday. It’s hard to live like this.
The tech was great! Really a great person.
We keep coming back year after year!! Love how clean the carpet/rugs/ and stone gets after a cleaning! Amazing results!
The guys who came were great and would absolutely use you guys in the future and highly recommend your company to friends.
However, when we called and made the initial quote you ended up doing more than what we had asked for and charging an extra $50 - $60. Next time, please let us know if something is additional from an initial quote and how much it will cost for the extra service.
I called and had an appointment the next day! They did quick work, were honest, and answered any questions I had.
There are still spots on my living room carpet. They seemed to be in a hurry.
I wasn't that happy with it.
As l on gas the tech takes the time to extract carpet after cleaning, I think it’s an excellent service.
This tech Jared did a very thorough job.
That is too frequently NOT the case so is a training issue or something to be emphasized more.
Zerorez did an excellent job on our carpets and couches. The service was done quickly for as much as we had done. The young man who came to our house was a hard worker and very positive. (I wish I remembered his name so I could send his name out there!) I give this company a high recommendation.
My carpet looks great!
Prompt, professional and friendly- and they do a beautiful job!
Service was quick and professional. Carpets are clean. Technician was friendly, through and professional.
Quality product and no hassle scheduling together with no high pressure upsale when the technicians are onsite.
They were fast, professional, and did a great job!
Our technician, Conrad, was awesome. He was extremely friendly and thorough and very knowledgable about the product/service. The carpets dried super fast and look amazing.
They get clean and stay clean. It doesn't take days for carpets to dry.
quick response time. Carpets including the stains were clean. Informative.
Please include the pet treatment with carpet cleaning. It was a 50% increase in quoted price to have the carpets “cleaned.” The service techs were nice and worked fast.