Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31772 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 23, 2019 — Rated 10 out of 10 by carmen bowles Zerorez Salt Lake City
What do you like about our products and services?

John the technician was so kind and professional

Report a concern   June 23, 2019 — Rated 10 out of 10 by L.N. Zerorez Salt Lake City
What do you like about our products and services?

You are always my go to for carpet cleaning👏

Report a concern   June 22, 2019 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

The technician that cleaned my carpet and tile was so courteous and did a great job! Please check who it was and give him a raise or at least a huge pat on the back. It is very nice when you have someone come into your home that is so respectful and trustworthy.

Report a concern   June 22, 2019 — Rated 10 out of 10 by D.R. Zerorez Salt Lake City
What do you like about our products and services?

your products were amazing and Jared our cleaner was so professional and really knew his products and explained everything in detail what happens with the ingredients used with the water. He was neat, clean, and very fast. I would definitely have this service done again. Kuddos to Jared

Report a concern   June 22, 2019 — Rated 9 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

we were surprised that it only took them about 30-45 minutes to do the job. we wanted to know how dirty our carpet was. they were gone before I returned from the paint store. We let it dry overnight before we moved the furniture back. We are pleased with the results.

Report a concern   June 22, 2019 — Rated 8 out of 10 by L.B. Zerorez Salt Lake City
What could we do to improve?

It's not as helpful as it could be to not have technicians help move furniture. Our technician was wonderful and helpful but we couldn't get part of our carpet cleaned.

Report a concern   June 22, 2019 — Rated 10 out of 10 by A.H. Zerorez Salt Lake City
What do you like about our products and services?

You guys did a great job! Thanks!

Report a concern   June 22, 2019 — Rated 10 out of 10 by Margo Christensen Zerorez Salt Lake City
What do you like about our products and services?

Products are ‘safe’ for humans and pets. The service is professional. My carpets and tile floors look like new after nine years of active family life. Zerorez is absolutely the very best there is.

Report a concern   June 22, 2019 — Rated 9 out of 10 by B.S. Zerorez Salt Lake City
What do you like about our products and services?

Very happy.

Report a concern   June 21, 2019 — Rated 10 out of 10 by A.J. Zerorez Salt Lake City
What do you like about our products and services?

My carpet and chair look like new! I love that there isn't any soapy residue on my carpet to attract dirt. My carpets stay clean longer.

Report a concern   June 21, 2019 — Rated 10 out of 10 by T.S. Zerorez Salt Lake City
What do you like about our products and services?

The technician was on time, efficient, friendly and knowledgable! Great work!

Report a concern   June 21, 2019 — Rated 9 out of 10 by Robert Ray Zerorez Salt Lake City
What do you like about our products and services?

Fast service.

Report a concern   June 21, 2019 — Rated 9 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

Carpet dries quickly & no residue

Report a concern   June 21, 2019 — Rated 10 out of 10 by Amber Hendrix Zerorez Salt Lake City
What do you like about our products and services?

First, the carpet cleaners who have come to our home are professional, and have done a thorough job. They knowledgeably explain the process and what they have completed at my home. I love that their process is environmentally friendly. My carpets were in desperate need of cleaning, and Zerorez cleaned them up.

Report a concern   June 21, 2019 — Rated 0 out of 10 by S.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I still have the stains in my carpet, after paying $187 you would think your people would get them out. He didn't even spray the stains before shampooing.

Report a concern   June 21, 2019 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Mitch was the young man who came to my home to clean my carpets.

He was friendly and professional. I have and will again, tell friends and family about your company, as you offer a good product with excellent results!

Report a concern   June 21, 2019 — Rated 4 out of 10 by H.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I have used zero rez several times before in this same area, a plush white carpet. I paid extra for pet cleaning, as usual, but it doesn't look like they got the few new spots at all. And overall, there are places where the carpet is just yellow, but it wasn't like that in past cleanings.

Report a concern   June 21, 2019 — Rated 5 out of 10 by E.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Everything was good except that the carpet on both my staircases is still wet -- more than 30 hours after cleaning. I've been running my fan several hours at a time off and on to help it dry but it's still wet.

Report a concern   June 20, 2019 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

The young man that cleaned our carpets had a great work ethic. He should up when expected. He got right to work and was very thorough in cleaning a few areas that were heavily soiled. Our carpets looked great when he finished.

Report a concern   June 20, 2019 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

Carpets were cleaned thoroughly!

Report a concern   June 20, 2019 — Rated 10 out of 10 by L.E. Zerorez Salt Lake City
What do you like about our products and services?

When we weren’t satisfied with the outcome you were willing to come back at no extra cost. Thank you!

Report a concern   June 20, 2019 — Rated 10 out of 10 by Katie Roberts Zerorez Salt Lake City
What do you like about our products and services?

My service person was polite, on time, and very accommodating. My carpets look and smell fantastic!

Report a concern   June 20, 2019 — Rated 10 out of 10 by L.P. Zerorez Salt Lake City
What do you like about our products and services?

Emilio, the technician arrived on time as scheduled. He called before he came to give me an estimate of when he would be at my home. He explained the procedure for cleaning my carpets. He answered all of my questions.
My carpets have never been so clean or soft. They were dry in about six to seven hours. Other companies left my carpet damp for a day. And then the carpet was stiff.
I highly recommend Zerorez. I will definitely be using them again.

P.S. They also cleaned my wool area rugs. Excellent job! Very careful to protect them.

Report a concern   June 20, 2019 — Rated 10 out of 10 by Lysa Clark Zerorez Salt Lake City
What do you like about our products and services?

You guys rock! I had amazing experience with each team member I spoke with and the two gentlemen that came to our homes. Roy and Ryan were amazing! The product met our expectations. Would definitely recommend and use your service again.

Report a concern   June 19, 2019 — Rated 0 out of 10 by J.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

A technician is coming out again tomorrow, and hopefully my issue can be resolved. None, not one, of the pee spots he cleaned yesterday smell better. For $100 extra, I expected your system to work. I looked up several other carpet cleaners, and they guarantee pet spot treatment for $40 a room--$10 less than you, and guaranteed.

I spent a lot of money and have the exact same issue I had before your business came to my house. So, yes, I am disappointed.

Report a concern   June 19, 2019 — Rated 3 out of 10 by L.N. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We were given a window of 12-4, and then got a call at 9:30 that they’d be there in an hour. We had to rearrange our work schedules on the spot and race home to meet them in time. Super frustrating!! Might be looking into a different company to do the rest of the house.

Report a concern   June 19, 2019 — Rated 10 out of 10 by B.M. Zerorez Salt Lake City
What do you like about our products and services?

Extremely easy to schedule; didn’t need to be present which was extremely helpful

Report a concern   June 19, 2019 — Rated 10 out of 10 by Rob Hortin Zerorez Salt Lake City
What do you like about our products and services?

Technician showed up ready to go, got the work done in a timely manner, and did a great job. My carpets look great!

Report a concern   June 19, 2019 — Rated 10 out of 10 by E.N. Zerorez Salt Lake City
What do you like about our products and services?

The carpets cleaning went faster than I expected. The zerorez technician was willing to help me move the furniture around - I appreciated that level of service. The carpets are 1.5 years old and the cleaning makes them appear brand new again. The carpet was dried in about 10 hours.

Report a concern   June 19, 2019 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

I'm very happy with the job Christian did on my carpets. They feel so fresh and clean. just like new carpet. I have already recommended zero rez to my neighbors.


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