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31772 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You are always my go to for carpet cleaning👏
The technician that cleaned my carpet and tile was so courteous and did a great job! Please check who it was and give him a raise or at least a huge pat on the back. It is very nice when you have someone come into your home that is so respectful and trustworthy.
your products were amazing and Jared our cleaner was so professional and really knew his products and explained everything in detail what happens with the ingredients used with the water. He was neat, clean, and very fast. I would definitely have this service done again. Kuddos to Jared
we were surprised that it only took them about 30-45 minutes to do the job. we wanted to know how dirty our carpet was. they were gone before I returned from the paint store. We let it dry overnight before we moved the furniture back. We are pleased with the results.
It's not as helpful as it could be to not have technicians help move furniture. Our technician was wonderful and helpful but we couldn't get part of our carpet cleaned.
You guys did a great job! Thanks!
Products are ‘safe’ for humans and pets. The service is professional. My carpets and tile floors look like new after nine years of active family life. Zerorez is absolutely the very best there is.
Very happy.
My carpet and chair look like new! I love that there isn't any soapy residue on my carpet to attract dirt. My carpets stay clean longer.
The technician was on time, efficient, friendly and knowledgable! Great work!
Fast service.
Carpet dries quickly & no residue
First, the carpet cleaners who have come to our home are professional, and have done a thorough job. They knowledgeably explain the process and what they have completed at my home. I love that their process is environmentally friendly. My carpets were in desperate need of cleaning, and Zerorez cleaned them up.
I still have the stains in my carpet, after paying $187 you would think your people would get them out. He didn't even spray the stains before shampooing.
Mitch was the young man who came to my home to clean my carpets.
He was friendly and professional. I have and will again, tell friends and family about your company, as you offer a good product with excellent results!
I have used zero rez several times before in this same area, a plush white carpet. I paid extra for pet cleaning, as usual, but it doesn't look like they got the few new spots at all. And overall, there are places where the carpet is just yellow, but it wasn't like that in past cleanings.
Everything was good except that the carpet on both my staircases is still wet -- more than 30 hours after cleaning. I've been running my fan several hours at a time off and on to help it dry but it's still wet.
The young man that cleaned our carpets had a great work ethic. He should up when expected. He got right to work and was very thorough in cleaning a few areas that were heavily soiled. Our carpets looked great when he finished.
Carpets were cleaned thoroughly!
When we weren’t satisfied with the outcome you were willing to come back at no extra cost. Thank you!
My service person was polite, on time, and very accommodating. My carpets look and smell fantastic!
Emilio, the technician arrived on time as scheduled. He called before he came to give me an estimate of when he would be at my home. He explained the procedure for cleaning my carpets. He answered all of my questions.
My carpets have never been so clean or soft. They were dry in about six to seven hours. Other companies left my carpet damp for a day. And then the carpet was stiff.
I highly recommend Zerorez. I will definitely be using them again.
P.S. They also cleaned my wool area rugs. Excellent job! Very careful to protect them.
You guys rock! I had amazing experience with each team member I spoke with and the two gentlemen that came to our homes. Roy and Ryan were amazing! The product met our expectations. Would definitely recommend and use your service again.
A technician is coming out again tomorrow, and hopefully my issue can be resolved. None, not one, of the pee spots he cleaned yesterday smell better. For $100 extra, I expected your system to work. I looked up several other carpet cleaners, and they guarantee pet spot treatment for $40 a room--$10 less than you, and guaranteed.
I spent a lot of money and have the exact same issue I had before your business came to my house. So, yes, I am disappointed.
We were given a window of 12-4, and then got a call at 9:30 that they’d be there in an hour. We had to rearrange our work schedules on the spot and race home to meet them in time. Super frustrating!! Might be looking into a different company to do the rest of the house.
Extremely easy to schedule; didn’t need to be present which was extremely helpful
Technician showed up ready to go, got the work done in a timely manner, and did a great job. My carpets look great!
The carpets cleaning went faster than I expected. The zerorez technician was willing to help me move the furniture around - I appreciated that level of service. The carpets are 1.5 years old and the cleaning makes them appear brand new again. The carpet was dried in about 10 hours.
I'm very happy with the job Christian did on my carpets. They feel so fresh and clean. just like new carpet. I have already recommended zero rez to my neighbors.
John the technician was so kind and professional