Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31767 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 7, 2020 — Rated 10 out of 10 by R.K.N. Zerorez Salt Lake City
What do you like about our products and services?

Hunter did a great job on cleaning our carpet. He was helpful and offered good advice.

Report a concern   January 7, 2020 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

Carpet looks great and feel like this will help maintain it's life for the long term future.

Report a concern   January 7, 2020 — Rated 5 out of 10 by M.E. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The job was good and the sales guy was really nice, but it’s frustrating paying 50% more than I was quoted. He said I would have to sign a waiver if I declined the additional bio spray because he said the house was likely to smell worse than it did before he cleaned. Our house is very clean, we just had a few Pee spots fro our house is very clean, we just had countable Pee spots. It seemed like he had no faith in the regular cleaning product that the quote is given for.

Report a concern   January 7, 2020 — Rated 7 out of 10 by B.C. Zerorez Salt Lake City
What could we do to improve?

Please include the pet treatment with carpet cleaning. It was a 50% increase in quoted price to have the carpets “cleaned.” The service techs were nice and worked fast.

Report a concern   January 7, 2020 — Rated 2 out of 10 by B.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Over an hour late after my 45 minute call, with no notification. I paid extra for spot treatment and it did not come out.

Report a concern   January 6, 2020 — Rated 10 out of 10 by G.S. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, efficient service. Really removed dirt and grime, especially from my stairs.

Report a concern   January 5, 2020 — Rated 10 out of 10 by Angela Hartley Zerorez Salt Lake City
What do you like about our products and services?

I was blown away at how beautiful the carpets looked!

Report a concern   January 5, 2020 — Rated 10 out of 10 by L.D. Zerorez Salt Lake City
What do you like about our products and services?

Quality of work

Report a concern   January 5, 2020 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

It leaves the carpet truly clean with no residue. It feels good and seems to stay clean longer. I'm also grateful for the clean guarantee. You've made good on that offer a couple times for me!

Report a concern   January 4, 2020 — Rated 10 out of 10 by L.L. Zerorez Salt Lake City
What do you like about our products and services?

Timely
Friendly
Communicative
The carpet looked great

Report a concern   January 4, 2020 — Rated 10 out of 10 by K.A. Zerorez Salt Lake City
What do you like about our products and services?

Came on time. I liked having 2 techs at a time as it seemed more efficient. Worked quickly & professionally.

Report a concern   January 4, 2020 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

I have used you in the past and the service and workmanship is great.

Report a concern   January 4, 2020 — Rated 10 out of 10 by P.C. Zerorez Salt Lake City
What do you like about our products and services?

I like your friendly service and polite service reps. I was impressed that I could have my carpet cleaned the day after I called for an appointment.

Report a concern   January 4, 2020 — Rated 0 out of 10 by A.D.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was lied and they charged me more than it was supposed to

Response from Zerorez Salt Lake City:

Alex, we are sorry you feel that way. No mention was made of Pet Biological concerns when the appointment was made. So no pet treatments were discussed. Your wife did approve the extra pet treatments.

Report a concern   January 4, 2020 — Rated 10 out of 10 by N.N. Zerorez Salt Lake City
What do you like about our products and services?

Carpets feel soft and smell fresh and look cleaner than they've been in a long time!

Report a concern   January 3, 2020 — Rated 10 out of 10 by Nichol Allen Zerorez Salt Lake City
What do you like about our products and services?

The Technicians were very friendly and helpful. They made the bedrooms look like new and our high traffic areas look great.

Report a concern   January 3, 2020 — Rated 10 out of 10 by K.L. Zerorez Salt Lake City
What do you like about our products and services?

They are good

Report a concern   January 3, 2020 — Rated 7 out of 10 by L.N. Zerorez Salt Lake City
What could we do to improve?

The carpet and furniture is still wet and the service was yesterday. It’s hard to live like this.

Report a concern   January 1, 2020 — Rated 9 out of 10 by Jacob Pollister Zerorez Salt Lake City
What do you like about our products and services?

The tech was great! Really a great person.

Report a concern   December 31, 2019 — Rated 10 out of 10 by H.E. Zerorez Salt Lake City
What do you like about our products and services?

We keep coming back year after year!! Love how clean the carpet/rugs/ and stone gets after a cleaning! Amazing results!

Report a concern   December 31, 2019 — Rated 8 out of 10 by A.L. Zerorez Salt Lake City
What could we do to improve?

The guys who came were great and would absolutely use you guys in the future and highly recommend your company to friends.

However, when we called and made the initial quote you ended up doing more than what we had asked for and charging an extra $50 - $60. Next time, please let us know if something is additional from an initial quote and how much it will cost for the extra service.

Report a concern   December 30, 2019 — Rated 10 out of 10 by Mitch Simmons Zerorez Salt Lake City
What do you like about our products and services?

I called and had an appointment the next day! They did quick work, were honest, and answered any questions I had.

Report a concern   December 30, 2019 — Rated 7 out of 10 by D.M. Zerorez Salt Lake City
What could we do to improve?

There are still spots on my living room carpet. They seemed to be in a hurry.
I wasn't that happy with it.

Report a concern   December 30, 2019 — Rated 10 out of 10 by Claudia Weinberger Zerorez Salt Lake City
What do you like about our products and services?

As l on gas the tech takes the time to extract carpet after cleaning, I think it’s an excellent service.
This tech Jared did a very thorough job.

That is too frequently NOT the case so is a training issue or something to be emphasized more.

Report a concern   December 30, 2019 — Rated 10 out of 10 by Jannene Burton Zerorez Salt Lake City
What do you like about our products and services?

Zerorez did an excellent job on our carpets and couches. The service was done quickly for as much as we had done. The young man who came to our house was a hard worker and very positive. (I wish I remembered his name so I could send his name out there!) I give this company a high recommendation.

Report a concern   December 29, 2019 — Rated 10 out of 10 by G.G. Zerorez Salt Lake City
What do you like about our products and services?

My carpet looks great!

Report a concern   December 28, 2019 — Rated 10 out of 10 by B.J. Zerorez Salt Lake City
What do you like about our products and services?

Prompt, professional and friendly- and they do a beautiful job!

Report a concern   December 28, 2019 — Rated 10 out of 10 by Breanna Murdock Zerorez Salt Lake City
What do you like about our products and services?

Service was quick and professional. Carpets are clean. Technician was friendly, through and professional.

Report a concern   December 28, 2019 — Rated 10 out of 10 by Lance Greer Zerorez Salt Lake City
What do you like about our products and services?

Quality product and no hassle scheduling together with no high pressure upsale when the technicians are onsite.

Report a concern   December 28, 2019 — Rated 10 out of 10 by L.E. Zerorez Salt Lake City
What do you like about our products and services?

They were fast, professional, and did a great job!


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