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based on 31767 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like residue free.No chemicals and getting my carpets clean.Very happy with friendly service. I am a repeated customer.
This is the 4th time I have had you come to my house to clean my carpets~! You always do exactly what I want done~! I have never been disappointed~!! The people who come are very professional and don't waste time, we go over what is suppose to take place. and when thats been confirmed~! Straight to work~! I love how my carpets feel when they are dry~! I love to go barefooted in my house. THANK YOU SO VERY MUCH ZEROREZ I AM A HAPPY CUSTOMER~!!!!!!!! Name removed
Great customer service. Both of our technicians (hunter and James) have been so wonderful and always knowledgeable! Only carpet cleaners I use!
Good products in timely matter
I like the act that you use alkaline water in the cleaning process, and you do not put the white powder that many other carpet cleaning company’s use. Your technicians are also well informed about the cleaning process.
Reliable. Quick. Good work.
Zerorez Representative is always polite and thorough. Floors always look great after being treated.
Your service was great! He was friendly, educational and fast.
very professional, knowledgeable, fast service, friendly, thorough
I feel like the carpets get really clean and residue free. Thanks!!!
Please have more interaction with the associates about moving furniture and describing what they are actually doing during the cleaning process.
Dried fast
When I asked the tech how long it would take to dry he said it would take 6-8 hous....15 hrs later and the carpet is still wet and the house smells like wet carpet. We had to get a box fan and move it around to help it dry and hopefully we did it soon enough so we dont have mold now under our carpets. I dont know if he used too much water or just didnt actually know how long it takes to dry but not super happy with that.
Did a great job of cleaning the carpets, friendly and being oN time. I wish the carpet dried a little faster. It took almost 24 hours but the Loki beauty.
I'm not happy about being up sold. And didn't feel like I got my monies worth. Since we already paid to have the pet solution added anyway.
Zerorez fit me in the same day as my call. The technicians where friendly and informative. They did a great job. Thanks
Our technician was polite and quick to get to work; he was polite, personable, and wanted us to have an excellent experience. We would recommend any of our family and friends to use Zerorez.
My carpet looks so much better! There are a few spots that could have used pretreatment, but it was hard to tell while the carpet was wet. Technician was friendly and not pushy.
Zerorez was quick and efficient and explained everything very well. They did a great job!
Carpet dries fast, good service.
Your technician Richard was not as amiable as other technicians we’ve had. Very matter of fact and when I mentioned other technicians had given me a complimentary bottle of spot cleaner said he wouldn’t be doing that for me. Even when i saw my bill would be close to $600 he refused to give me a $10 bottle of cleaner. Very poor customer service considering we’ve been loyal customers for years.
I will no longer recommend this company to others.
In addition we still have a super wet spot in the middle of our carpets 24 hours later.
When I called your office to talk to the manger I was out on hold for 5 minutes before I just hung up. It was a simple request but again very poor customer service. I am extremely disappointed and hope you’ll consider better communication skills and better customer retention goals.
Fast, nice technicians
I like how Zerorez provides the extra protectant sealer and how the representative pays special attention to problem areas and works hard to get them clean.
Conrad was excellent again...very knowledgable and great work product at the end. This is the the reason I came back year after year with your company, service is excellent and referred someone to you as he was at the home when things were being done. We have three properties in Park City and recognition of how we provide you business is definitely recognized and its very appreciated.
Tom
My carpet is still dirty.
Conrad was awesome! So glad you don’t use many chemicals.
Josh was efficient and through and very helpful.
The rep was knowleable and efficient.
The vacuum on the truck was not working. I don’t know what else wasn’t working but on the entry to the first room something happened leaving brown discoloration on the carpet that was NOT there before carpet was “cleaned. I’m not happy with the cleaning. This has nothing to do with the cleaning tech. He was very accommodating, polite and professional. I think a manager should look at this.
Seems like a new technology. The professional carpet cleaning business needed some renovation finally. I also liked that the person who cleaned our carpets had great social skills and seemed a little trendy. Haha! That just makes me feel like I'm hiring someone who is on the cutting edge. He was easy to work with. I loved that he sent pictures to me of his progress. It was super helpful to see all the dog hair he got out of our carpets! So I feel very confident that our carpets got cleaned super well.