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31767 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Punctual. Friendly. Professional. I highly recommend Zerorez.
Website says 4 to 8 hours to dry. The guy said 8 hrs. Over 30 hrs later with heater on and 4 fans going and we are almost dry. I don't see how this is better than other services when it comes to dry time. And there were clumps of hair left behind. Guy was nice though and seemingly thorough.
I am embarrassed to say that I don't remember the technician's name - but he is great! I would recommend him to anyone who is looking to have their carpets cleaned. You have a great employee and the carpets look and feel great today!
They were efficient and friendly and very clean.
They did a Great job! Friendly and professional.
Easy to schedule appointment, service guys were nice, results were great. Our carpet was extremely dirty and needs replacement but we didn't have time. The carpet looks presentable again.
The service was very good and professional. There is one spot I thought could need more attention
Thanks for asking. I do have a comment.
We have a white sectional couch. You have cleaned it twice. The first time, the young man left it clean with all the nap lying in the same direction. Wonderful!! This time, the young man left it clean but with the nap going in all different directions. After it was dry that was hard to correct. I recommend more training for Dante.
Thanks for listening.
Name removed
Herriman, UT
They meet their commitments w/r to scheduling. They communicate well and are very courteous. The results always meet our expectations.
I love your employees. They are so respectful of my home and so careful not to damage anything. The tech that did my job had a towel and was wiping my wood flooring in my entrance because it had wet sock prints and he didn’t want to leave it like that. They were MY sock prints. Your employees are clean cut and I don’t wonder what kind of person I’m letting into my home. They do a thorough job and they do it fast. They’ve always been so cute and friendly and patient with my little kids running around. Thank you!
The carpet technicians were friendly, accommodating, and totally diligent in trying to to a wonderful job for me.
I like that it doesn't attract dirt.
Punctual, explained everything well, excellent job!
36 hours later my floor is still wet and rippled
Jacob, of Zeroez, is a cut above in the customer service scale. Knowledgeable, professional, and courteous, he taught me much. I bought a home, and my dog would not settle in, going to the point of destroying shutter blinds and the door frame to the garage trying to escape. The slate tile was dark with black grout, and depressing, and all of this together made the transition a challenge. Carpets had stains, but I hadn't given thought to animal stains.
Jacob arrived to give a bid and noticed the blinds missing from the doors. He gave a fair bid and told me the next time he would look for bio stains. I didn't know of any pets the seller had. There were none that we saw. But Jacob's blue light showed massive bio issues in many of the rooms. He suggested that animal smell might be unsettling my dog. He also commented on the slate telling me it was expensive slate flooring and quite beautiful. It had been cleaned with something that left a sticky residue so it collected deep dirt. He said he could brighten it up and found a place to show me the grout was not black. After Jacob treated and cleaned all the carpets, My dog relaxed more. He came one more time and deep cleaned and sealed the granite, which is so much brighter and FULL of gorgeous of color! Jacob told me how to retain my clean floors. My only regret is another worker came the same day to repair something else and tracked the dirty floor water onto the family room carpet so I have a lot of spot cleaning to do. Schedule anything not floors for another day. I highly recommend Zeroez. They know their business and serve their customers like they know them just as well.
very effective and well done
The technicians were very friendly. They did there work very quickly and it was well done.
Very professional. Easy to communicate with. Clear on what services they provide. Great work.
I feel that or carpets are thoroughly clean. Professionals all the way!
At first I was sceptical, But after I read the process on how it works. I thought thought this might work.I read some of the feedback from other customers and they seemed to be happy with the the process.once the tech set and started to get at it. Mitch was a pro he was okay with my ?’s. So far it looks good now that it’s dry. And seems to be doing what you’re telling me.🤩👍🏽Thanx Zerorez
Good
I always know my carpets will be clean and fresh with Zerorez. Mitch did a wonderful job.
Results were beautiful and Exactly as explained. Workers were very polite and house conscious to ensure cords and tubing were no rubbing against my newly painted walls. The service was quite fast. I was very pleased and will use this service again as well as recommend to my friends.
Hunter was prompt in arriving and fast in his service. He explained any problems or challenges going into the job and then showed me later how he had resolved the issues and had a better outcome than he anticipated. He was personable and easy to work with.
Once again I was very pleased with your service and will surely use Zerorez again in the future.
On time, professional, pleasant, concerned for our property
Paid a lot of money to treat carpets and did absolutely nothing.
The second time over the carpet got out the stains i was concerned about
Fast response, friendly, honest and thorough service.
First, the tech tried to upsell things from the start. I realize that he is only doing what he had been trained to do. So, that is more on the company than him. Next, the pre-treatment sprayer had an electrical short or malfunction, which kept tripping the breaker, even when we tried sockets in two different rooms.
Lastly, he didn't even take the wet carpet before he left. If raking is not your policy, it ought to be. It left my carpet looking terrible. Never again will I use zerorez.
On time, very professional, will definitely use again!