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based on 31762 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They are coming today for a 2nd try. They did not use the correct tools for tile and it looks awful. I don't have time to do this twice.
No harsh detergents, quicker drying time, efficient and friendly staff
I think the cost addition for pet cleaning is too much. I’ve worked with other carpet cleaners and that’s my concern. The crew was great, they did a great job.
The technician was friendly and did a good job.
zerorez does a very good job and has great technicians
I was very happy with how it looked and it was a little concerned with the lines and they came back and took care of it completely very happy. Rich was a great person to work with I would recommend you to anyone that needs the carpet cleaned. Thank you you guys are awesome
Because I only needed two small rooms done, i did not meet the minimum - would have liked to just pay a fee; instead had to get protective coating - A spray/mist that went on the carpet after the cleaning that made the carpet wet and crunchy. Took more than three days for one room to dry. I have never had my carpets cleaned before so i don't know what to expect but that all seems like a lot of “rez” left on the carpet to me.
Technician was nice though.
They did a great job, carpet looks clean.
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Very professional, respectful, and throughly got the job done in a timely manner.
Your tech was very good. We have had my area rugs clean before and they are getting older. They look brand new! He was terrific and amazing. Zero razz is the only ones I will ever call! Name removed
We've discussed it a few times and I wanted to give my feedback. I had them come do my tile in December and it was actually a terrible job and VERY expensive. Then I had a really hard time getting it resolved, they immediately told me they would come redo it which was a relief, but we had a hard time connecting. They came and redid it and it still is not great. It's better than it was, but not worth what I paid for it. I had them do a bathroom awhile back to see if I wanted to pay the dollar per square foot on the whole house. It was so good back then that I decided it was worth the money. But it just simply hasn't been good this time around. It's not something I would pay for again. Inconsistent results. Some of the grout looks fantastic and some of it looks terrible, so it's more noticeable than when it all looked terrible.
I like the technology of the carpet cleaning. I will try that again in the future. I've had it done I think 3 times. Once was awesome, once was terrible and if there was a third time I don't remember. But since I like the no residue part I would try that again which is why my score is 7. I wouldn't recommend it for tile. Thank you
They did a great job, carpet looks new again
So friendly and professional and prompt and thorough. Loved them and my clean carpets!
Prompt and efficient service. Wonderful technicians.
Friendly and efficient. Great work.
Not really disappointed as much as I feel you are too expensive.
Have been using zerorez for many years. They always do a great job, the carpet always looks great and they work quickly and thoroughly.
Great job. Thank you
None of the stains came out.
Be a little more "up front" with your billing. For instance, you have a 3 room minimum, a water disposal fee, stairs are quite a bit more money. All of this was explained to me when I called to make an appointment, but I feel it should be included in your advertising.
Great job! One of my rooms had not been carpet cleaned for five years and I was worried I would have to replace the carpet but it looks great and I’m so glad I don’t need to replace it!
My husband and I are about to have a baby and ZeroRez was a safe and easy way to get our carpets clean without having to worry about harming our newborn.
I've always had good experiences with Zerorez!
Great service and carpets smell brand new!
Great cleaning service, kind of pricey. Our tech only did one section of the second couch we had cleaned.
Great service technicians. They were so courteous and worked hard to make sure are carpets were really clean.
I like that your service people are so friendly and patient! I love how clean my carpets get with no chemicals. And the prices are reasonable. Thank you! Oh...and thank you for the military discount!
I love how clean and fluffy my carpets feel after getting them clean.
It was easy to set up the appointment. They did a good job cleaning our carpets.