Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31762 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 16, 2020 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

Products used to bring out/up stains and bad ordor area worked well

Floor still damp but told may take a few days to dry fully.

Using ceiling fans and small fan directed to area to dry quicker and more thorough

Report a concern   February 16, 2020 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

First rate service and technician. Happy with the results.

Report a concern   February 15, 2020 — Rated 8 out of 10 by D.D. Zerorez Salt Lake City
What could we do to improve?

Just honor your online prices. Make prices more transparent

Report a concern   February 15, 2020 — Rated 10 out of 10 by Adeline Jouslas Zerorez Salt Lake City
What do you like about our products and services?

Techs were very friendly and courteous and they did an excellent job;

Report a concern   February 15, 2020 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

Love Zerorez, John and Condrad were the best ever!!

Report a concern   February 15, 2020 — Rated 10 out of 10 by D.N. Zerorez Salt Lake City
What do you like about our products and services?

No resadow friendly staf

Report a concern   February 14, 2020 — Rated 9 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very thorough and paid special care to the areas I pointed out to him.

Report a concern   February 14, 2020 — Rated 10 out of 10 by S.G. Zerorez Salt Lake City
What do you like about our products and services?

The serviceman did a very good job and was very courteous..

Report a concern   February 14, 2020 — Rated 10 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

Easy no hassle coupons and payment. Carpets look amazing even after 15 years old.

Report a concern   February 14, 2020 — Rated 10 out of 10 by T.S. Zerorez Salt Lake City
What do you like about our products and services?

Very prompt and thorough service and Tylar was very friendly and helpful and did an excellent job both explaining everything and and working on cleaning.

Report a concern   February 14, 2020 — Rated 3 out of 10 by S.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

You filled your contract and I filled mine. I HATE HATE HATE SURVEYS DID I MENTION I HATE SURVEYS. i have no complaints, we were treated very fair. I don't recommend anything the anyone.

Report a concern   February 14, 2020 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

Jacob did a good job and was very thorough in cleaning the carpet.

Report a concern   February 14, 2020 — Rated 10 out of 10 by A.G. Zerorez Salt Lake City
What do you like about our products and services?

Nice tech who explained everything well. Happy with the finished product.

Report a concern   February 14, 2020 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look amazing. Jeremiah took his time and did an amazing job. There were a couple of streaks when it dries, but I don't think he. Would have known that from the look when the carpet was wet.

Report a concern   February 14, 2020 — Rated 10 out of 10 by Linda Thomson Zerorez Salt Lake City
What do you like about our products and services?

Always on time. Work hard and fast. Well trained. Jacob was very good

Report a concern   February 13, 2020 — Rated 1 out of 10 by C.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Very disappointed in the results. The two gentlemen who did the work were very friendly and professional. But when they left there was very little improvement in the appearance of my carpets. Definitely not worth $300. I have rented carpet cleaning machines that did a much better job for a third the price.

I noticed that your online reviews from customers in the SLC area appear much higher than your Utah County reviews. Are you using the same equipment? Peace.

Report a concern   February 13, 2020 — Rated 0 out of 10 by J.F. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My carpets don’t look any cleaner. :(

Report a concern   February 13, 2020 — Rated 10 out of 10 by E.R. Zerorez Salt Lake City
What do you like about our products and services?

Individuals who came were very knowledgeable and efficient

Report a concern   February 12, 2020 — Rated 8 out of 10 by J.H. Zerorez Salt Lake City
What could we do to improve?

I appreciate him coming back to retreat was was a difficult back cushions of my couch! I wish upholstery cleaning was cheaper than it was.

Report a concern   February 12, 2020 — Rated 10 out of 10 by Michelle Cook Zerorez Salt Lake City
What do you like about our products and services?

Zerorez does such an amazing job! The young man (Brigham Madsen) that came and cleaned my carpets was so polite, respectful, and hard working! I love this company and HIGHLY recommend Zerorez to everyone.

Report a concern   February 12, 2020 — Rated 10 out of 10 by D.D. Zerorez Salt Lake City
What do you like about our products and services?

The guys were right on time. They got the job done very quickly. They were very polite.

Report a concern   February 12, 2020 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

Mitch was great! Super friendly and helpful! Would 100% recommend.

Report a concern   February 12, 2020 — Rated 10 out of 10 by A.H. Zerorez Salt Lake City
What do you like about our products and services?

Carpets cleaned up great and the tech was very nice.

Report a concern   February 12, 2020 — Rated 10 out of 10 by Paula Brog Zerorez Salt Lake City
What do you like about our products and services?

Great service and personnel--they ALWAYS go out of their way to make sure you're satisfied

Report a concern   February 12, 2020 — Rated 10 out of 10 by R.A. Zerorez Salt Lake City
What do you like about our products and services?

Always have great communication and always a top notch job.

Report a concern   February 11, 2020 — Rated 10 out of 10 by R.H. Zerorez Salt Lake City
What do you like about our products and services?

I like that the carpets are cleaned without leaving residue.

Report a concern   February 11, 2020 — Rated 0 out of 10 by B.R.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

STOP the up sell tactics. The guys sent out were too aggressive with trying to squeeze more out of our job than necessary. He said "would you work for free?" Really??? He came up after closing every blind in my house and said "we need to treat few pet stains in your carpet" I was on a phone call and waved him on with a thumbs up. Then I thought "I better ask him how much are you charging for pet stains when I had pet stains treated few carpet cleanings back. He said "$700" and "that a deal" Seriously? Again he asks "I am working for free here" I about threw him out of my house. I spent the morning moving furniture and said "just clean what your here to clean" Unbelievable!! Too much up sell and bad attitude. You lost my business!!!!

Report a concern   February 11, 2020 — Rated 10 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

Customer service was excellent, had a couple questions and they were very responsive.

Report a concern   February 11, 2020 — Rated 10 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

Upon arrival, your technicians John and Colton assessed our needs thoroughly and answered all of our questions. They completed cleaning our carpets in a timely manner. They were courteous and professional. We would highly recommend Zerorez!

Report a concern   February 10, 2020 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

Great job, technicians were 1st rate.


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