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31760 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I received an estimate much lower than what I paid. Since my hose didn’t grow just wondering why ?
The carpet doesn’t seem to stay clean as long when we use zerorez nice at first but then not so much
Curly yesterday was quite pleasant and seemed to do a good job
We used Zerorez about a year ago and the results were amazing. Very dirty carpets were made very clean. This last incident the carpets were very dirty, but other than the stairs did not show the dirt. We vacuumed the carpets before and after the cleaning and got up alot of dirt after the cleaning. I doubt the the technition spent more than a half an hour actually cleaning the entire main floor and full stairway. We own a Hover carpet cleaner and exoected far better results but did not get it near as clean as the Hover would have.
For $224 I felt we got ripped off
I have 11 requests for response. Your guy was good and pleasant. No more words. Half a day responding.
The young man that did my home was fast and patient. My carpets look ok. I had my whole house cleaned and there we a few pieces of furniture in each room that I had to leave. Thankfully my son was home to help me put trash bags under them and move them so he could clean that area. Wasn’t super helpful
The technician who came to our home was friendly and competent, we just have noticed a bad musty smell since our carpets were cleaned. I was expecting a fresh smell! Not sure why it’s the opposite!
Very nice service and careful with areas of the house such as wood trim ect. Service is always polite and the techs listen to your needs and wishes. Very good clean up and always a very nice job.
Your technician was very informative and explained the procedures for cleaning the carpet and the furniture.
Thank you for the good service.
The technician, Mitch, was very honest and thorough. He pointed out hidden problem areas related to our puppy and offered us solutions. Our carpets look great and feel clean!
Very efficient and worked wonders on stains.
Ive had better results elsewhere. Carpet seems dingy again pretty quickly
Your technicians are prompt, courteous and clean.
Soft carpet, good prices, kind service.
Cleans well.
They were friendly, fast, and did a great job!
I appreciate that you stuck by your 30 day guarantee. I called with my concerns and you send Kaleb out and he was amazing. Thank you.
Great cleaning job . You’ll come back if it’s not perfect!
Excellent people and thorough cleaning.
I was contacted ahead of time of the arrival as promised. Brigham was courteous and told me exactly what to expect. At conclusion told me what he found.
I like that there are no harsh chemicals used so my home stays healthy. Your people, in-person and on the phone, are courteous and efficient. Prices are reasonable, too.
Bottom line- they got it clean!
Just about everything!
I love that there is no soap residue, the carpets stay clean longer. I have used your business many times and always been satisfied. This time the carpets were too wet and it took much longer to dry. Jr Z was very accommodating and did a very good job.
Fernando! He was fantastic! We've used Zerorez in the past but I don't think our carpets have ever been as clean. I was more than impressed and grateful for the extra care he gave us and his professional manner throughout the process!
Thanks again!
On time and professional. Friendly technician who did a great job.
I liked the communication. I also liked that they were able to reach the second floor where we live in some condos. I was worried it wouldn't work out but it did!
Upbeat technician! He explained everything clearly and was kind. He made my house shine! Then he gave me tips for keeping it clean on an ongoing basis.
My carpets are beautiful, thank you! I always call zerorez to clean my carpets, my carpets stay looking great for a longer time especially when we use there protectant. Great project.
Hunter was an amazing technician!
He was kind and respectful. He was knowledgeable about the carpet and the care needed. He worked quickly and did an amazing job! I loved that my house smelled fresh and clean afterwards... not like soap or chemicals. The carpet and furniture look fantastic! I will definitely call again!
dries quickly, no residue