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based on 33693 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The guys that came to clean worked real hard at cleaning. They were very professional and polite. They really got my carpets clean. Thanks
Carpet is soft after cleaning...not crunchy
The technician was awesome!
great job, professional personality
I believe my carpets are actually cleaner that when I've used other carpet cleaning companies. I waited to do this review to make sure the spots in question were really gone. My only complaint is their arrival time. Earlier than asked and I was already leaving work early to be home.
Great job well done
Did an excellent job! Technician was friendly and explainef everything he did . Carpets drued faster. Good experience
Price to Tooele is expensive
Nicely done. Quick and efficient!
My technician did a great job!
Quick, courteous, and careful with my home. Thanks!
The carpets looked great and the couches looked amazing. They missed some of the throw pillows which was unfortunate (and possibly our fault). Unfortunately a hose was run across our lawn and left a burn mark. It wasn’t a big deal, the next time the grass is mowed it will be gone, but it didn’t leave a good impression.
I have had zerorez clean our house before, but this last time was very disappointing. What is also rather frustrating is that we just moved into a new house, and the person who cleaned our new carpets did such a lousy job. I am always at the house when you guys clean my carpets, so I know what to expect. I know that you move slow and "suck-up" the residue with your machine. However, this last visit was not what a zerorez representative should have done. Sloppy, quick, when vacuuming-up the residue, the worker went so fast (I've watch over a dozen carpets cleaned by you guys, so I know what to compare with) that there is no way he could have been doing a good job. He threw the hoses around, dragging them across the floor hitting the sides of the wall and base-boards. Like I said above; I have had you guys clean carpets for us before and this last time was horrible. I know I will NEVER EVER use your services again.
The technician was great! He was very professional and thorough
I had four rooms cleaned on Tuesday. The rooms look so much better and the feeling of being clean is a great feeling. the only complain I have is that the front room just inside of the door was left with come streaks. I am told the will come and make it look better. Thanks for the clean rugs.
Dog peed. The guy couldn’t see it with the light. Wasn’t even sure what he was doing would even work. And my carpets smell the exact same. Waste of money.
Quick and quality work
Some of my carpets could not come clean. The boys tried very hard. I don't know what else could be done.
You were very flexible and easy to work with. Thank you!
Very professional and for a great price! Very thorough! Made our carpets look brand new!
Carpet less than a year old, cleaned dirty spots are already back 1 month after cleaning ☹️☹️☹️
Our experience with the technician was excellent. He was very professional, answering concerns and questions. We've always liked the results with the Zerorez product - the carpets dry more quickly and stains don't seem to reappear.
Service excellent, product fabulous!!
The technician was extremely professional, courteous, and efficient! Excellent service!
We planned on that call 45 min before you came. We have 5 kids and a busy Saturday we were looking at. I even called your line and asked if you were close, only to be told you weren’t and that I could count on that 45 min call. 10 minutes later you’re knocking on my door.
Also, all of my neighbors used Pinks and paid $150 to get their similar houses done. They charge $45/room. We called and were quoted $160 then ended up paying $300 (we added a chair and apparently the stairs weren’t in the quote, but my neighbors all did stairs).
Honestly it felt like bait-and-switch and just overall unprofessional.
The carpet in the master bedroom going into the bathroom still looks quite dirty. It would be great if it could get some extra TLC!
He did a great job
The two who came and cleaned our carpets were very kind and professional. They worked hard and were in and out in about an hour. Very impressed with Zerorez and the customer service.
Great guys fast clean and professional
The tech rushed through cleaning our carpets and a chair and ottoman SO FAST. We could get a ton of dirt up from the ottoman after he left with just water. We had to call and have him come back and give it another try. Should have been done right the first time.