What our clients think of us!

No smell, no soap residue. Very efficient

Fast and professional. Had a downstairs bedroom flooded by a water leak. Really saved me, the carpets look and smell brand new.

Service and outcome were great but it was VERY expensive.

You deliver what you promise.
The personality and approach of each technician varies but the company has delivered over and over for me.

Fernando did a great job and was very personable.

Like the fact that carpet is not stiff when it dries and that drying time is much shorter.

Service, product, dry time, price.

I always recommend your company

No sudsy grime-attraction. Cheerful personnel. Carpets not soaked through.

Love how easy it is to book a service, how friendly everyone is, how AFFORDABLE it is, and how super soft my carpets are after you guys come. So glad you service such a wide area!!

We have usually had a really positive experience with Zerorez. On the couple of occasions (like this most recent one) that the original technician didn't do a great job, a follow up appointment was scheduled and the area re-cleaned to look much better.

I would suggest that if the techs are going to wear foot coverings to protect the home floors from dirt and things brought in from the outside, that the tech should put those on as they enter the home, and not walk on the street, or drive in them (I noticed that he had them on as he got out of the truck when he arrived and walked around the truck in the street to get things out of the truck and hook things up, and then left them on as he left the house and did all the finish up stuff around the truck.)

The INCREDIBLE job you did cleaning horrible stains out of my elderly mother's carpet! We couldn't believe that it was the same carpet when your tech was finished it looked like new!

I wasn’t as satisfied as I have in the past. I though the $50 each additional room for per treatment was super expensive and I am doubtful of its effect. Also my technician was a nice guy he was only 1 month on the job. He seemed to work really hard but he couldn’t help answer a lot of my questions and when I was paying $450 I wanted to make sure it was done right and didn’t feel confidence. I called the office twice and didn’t feel I got good customer service. Also the technician left a big blue mark from his hose and scrapped up the paint wrapping his cord around the wall to the basement. It will need a paint touch up.

My carpets look and feel so clean. The technician was friendly and professional.

Great service, fast friendly and did a great job

I love Zerorez because I love the idea that a bunch of chemicals aren't being put into my carpet. I have used them twice since I moved to Utah and both times the techs have been friendly and professional. Both times, my carpets have come out looking great! I will definitely be using them in the future!:)

We were really happy with the results of our carpet cleaning! Hunter did a great job, he answered all of our questions, he is very ambitious, and has a great personality! We will recommend Zero Rez to everyone we know!

All of your equipment looked brand new. Hunter was very professional and efficient.
My carpets dried sooner than I expected which was a plus for me, so I could put things back.

Thanks so much. I had my tile cleaned last month and it still looks great. And the furniture I had cleaned along with the tile, is soft and lovely. My home just smells so nice and clean.

Thank you!

First name removed S. Young

Your tech was pretty rough, she put a pretty good dent in a walll and didn’t say anything.

I'm not sure exactly what it is, but I felt like my carpets were cleaner the last time you came. Maybe my carpets were dirtier and required a company that uses cleaners instead of water to remove. I really do think the technician tried hard, I guess it's just his personality, but he was annoyed by my requests to go back over the dirty spots. He reluctantly redid my stairs. His comments well they were really dirty and when i said that why I had you come is to clean them, he said well how many people go up and down those stairs, it will depend on that on how clean I can get them. I said well you need to do them again and he did and I was happy with the outcome. After that I was kind of afraid to mention to him where I felt the carpet need extra care. I still have several dark spots in my bedroom, but when I mentioned he said that is the wear in your carpet, yes carpet wears but I think one more time over could have helped. In my living room I explained that it was really dirt in the traffic area, he gestured like ya a know. He worked very hard on those areas, but I think he damaged the carpet with the amount of back and forth with crazy pressure, in fact strains of my carpet came out. I've always loved Zerorez but my last experience was not what I had hoped. Please don't get on the tech to much, because I think he was trying and I'm sure he's a valuable team member for you. Thanks First name removed

The room still smells of cat after I paid for the stuff to treat animal bacteria. It also has stains which did not come up. I scheduled a redo and called to find that I have to wait a week for them to come back! That is not good customer service, the room sits with nothing in it and unusuable.

Fast, professional and effective!

The technician was great. He was super friendly and respectful of our home. Our carpet tuned out okay. Our tile/grout really needed a cleaning but we did a patch test and it was clear that it would not come clean with his tools. He recommended I have all of my tile re grouted. A week later I found a company that came in and made my tile look brand new, they didn’t charge an arm and a leg, and I didn’t need to re grout. I would probably not recommend you to my friends but I’m sure your equipment and style of cleaning works for others.

We are always pleased by how beautiful our carpets look after they have been cleaned by Zeroez. The cleaner always is professional and hard working and makes sure we are satisfied.

Restored the carpet to bran new

The only thing I would suggest is to advise us that we need to use fans to dry off the carpet. We didn't realize this and it didn't dry very well and smelled musty. We went down the next day and quickly added fans. This would be a good thing to let us know.
thanks,

Friendly, efficient, quick.

Zeroez has always given us great service. The technicians, John and Michael (I think) were very efficient, fast and accommodating to my needs. The only thing I would have had different was:
They scheduled me from anytime between 8:00 and noon. The techs came at noonish. I could have accomplished a lot of things up to that time had I known that wouldn't be here until noon.
Other than that, I am so happy to have clean carpets. They did a great job. Thank you.

Pricey extras

It was fast and dried quickly