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31758 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Caleb was efficient and wonderful
My technician was great...he worked to get the stains and dog hair out of our carpets and did a great job....it has now been over a week and the rug still looks terrific....unlike soap based company cleaning that I used for years.....drys faster than old company also!
I had my carpets cleaned on Monday Aug. 10. My dog had recently had a large accident, so I paid the extra fee for the pet treatment. After the cleaning was complete, it looked like the carpet had not even been cleaned. My husband spent the better part of last night spot cleaning it himself and the water that came out of our small cleaner was so brown, we could not even imagine or believe that we had just paid a professional. I do not know what or if anything was even cleaned. We did get the spots out ourselves, so I guess I will never need a to use Zerores again.
I do however like how kind and respectful the technician was.
Wonderful job, carpets and tiles look amazing
Fast, professional service. My carpet looks like new!
Very thorough cleaning. Explained whole process. Patient with questions. Takes time to protect doorways and corners.
On time, efficient, my carpet looks great, staff was friendly.
The service technician was professional and thorough.
I have never tried Zerorez before and I have been very pleased with the result and the staff
Everything!
I like that the non-soap cleaning leaves no residue.
Easy to schedule, prompt service and good product.
The employee that came to our home was very nice, polite, and knew exactly what I needed. She did a fantastic job and great price !!! Really happy with my carpets, I definitely will be using Zerorez. Thank you
Punctual,cleaned through,professional
Quick and clean.
Our carpets look great and the technician was AMAZING!!
I already have recommended Zerorez.
The service representative who cleaned our carpets was very friendly and did a great job.
Very professional and thorough. Listened patiently to concerns/questions of homeowner and explained process.
Excellent communication
Correct method of cleaning carpets
Sensitive about protecting our home
Zerorez did a great job cleaning our carpets and two embarrassingly dirty chairs. They were professional, efficient and friendly. I would highly recommend this company.
First cleaning did not do a good job. We called and you came back for a second cleaning and when the tech came he said well I’m probably not gonna be able to get it clean anyway or something to that effect. And he was right it did not look much better when he left we know it can be clean because we spot clean spots of it on our own and you can see stripes where he cleaned but it did not clean it well. We know the carpet is old and going to be replaced but this is a disappointment
I began using Zerorez shortly after I began hearing their advertisements and have used them
every summer since.
Is it your policy to use spot cleaner only in rare instances. I had spots that I felt needed spot cleaner but it was not used because he was afraid it would lighten the carpet. When you ask the agent to spray spot cleaner and let it sit but he does not, he should discuss this with you at the time and ask if you are willing to take a chance that it might lighten the carpet. It worked well on my carpet when he came back and used spot cleaner.
I like the professional way communication happens with us, the customers. I like the thoughtfulness of the Technicians, the excellent work they do and the consideration of our home. I have used other carpet cleaners and ZEROREZ is the best!!
Excellent service and very professionally job every time
Fast and great
Fernando did a great job. Will use you again.Jim Judd
No smell, no soap residue. Very efficient
Good job.