Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31758 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 12, 2020 — Rated 10 out of 10 by S.D. Zerorez Salt Lake City
What do you like about our products and services?

Good job.

Report a concern   August 12, 2020 — Rated 10 out of 10 by A.W. Zerorez Salt Lake City
What do you like about our products and services?

Caleb was efficient and wonderful

Report a concern   August 12, 2020 — Rated 10 out of 10 by Helen Brinton Zerorez Salt Lake City
What do you like about our products and services?

My technician was great...he worked to get the stains and dog hair out of our carpets and did a great job....it has now been over a week and the rug still looks terrific....unlike soap based company cleaning that I used for years.....drys faster than old company also!

Report a concern   August 12, 2020 — Rated 0 out of 10 by L.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I had my carpets cleaned on Monday Aug. 10. My dog had recently had a large accident, so I paid the extra fee for the pet treatment. After the cleaning was complete, it looked like the carpet had not even been cleaned. My husband spent the better part of last night spot cleaning it himself and the water that came out of our small cleaner was so brown, we could not even imagine or believe that we had just paid a professional. I do not know what or if anything was even cleaned. We did get the spots out ourselves, so I guess I will never need a to use Zerores again.
I do however like how kind and respectful the technician was.

Report a concern   August 11, 2020 — Rated 10 out of 10 by Lisa Western Zerorez Salt Lake City
What do you like about our products and services?

Wonderful job, carpets and tiles look amazing

Report a concern   August 11, 2020 — Rated 10 out of 10 by M.N. Zerorez Salt Lake City
What do you like about our products and services?

Fast, professional service. My carpet looks like new!

Report a concern   August 11, 2020 — Rated 10 out of 10 by C.R. Zerorez Salt Lake City
What do you like about our products and services?

Very thorough cleaning. Explained whole process. Patient with questions. Takes time to protect doorways and corners.

Report a concern   August 11, 2020 — Rated 9 out of 10 by Shelly Thomas Zerorez Salt Lake City
What do you like about our products and services?

On time, efficient, my carpet looks great, staff was friendly.

Report a concern   August 10, 2020 — Rated 10 out of 10 by J.G. Zerorez Salt Lake City
What do you like about our products and services?

The service technician was professional and thorough.

Report a concern   August 10, 2020 — Rated 10 out of 10 by T.G. Zerorez Salt Lake City
What do you like about our products and services?

I have never tried Zerorez before and I have been very pleased with the result and the staff

Report a concern   August 10, 2020 — Rated 10 out of 10 by Dave Rutter Zerorez Salt Lake City
What do you like about our products and services?

Everything!

Report a concern   August 10, 2020 — Rated 10 out of 10 by K.P. Zerorez Salt Lake City
What do you like about our products and services?

I like that the non-soap cleaning leaves no residue.

Report a concern   August 10, 2020 — Rated 9 out of 10 by K.T. Zerorez Salt Lake City
What do you like about our products and services?

Easy to schedule, prompt service and good product.

Report a concern   August 9, 2020 — Rated 10 out of 10 by Nancy Fuchs Zerorez Salt Lake City
What do you like about our products and services?

The employee that came to our home was very nice, polite, and knew exactly what I needed. She did a fantastic job and great price !!! Really happy with my carpets, I definitely will be using Zerorez. Thank you

Report a concern   August 9, 2020 — Rated 10 out of 10 by K.K. Zerorez Salt Lake City
What do you like about our products and services?

Punctual,cleaned through,professional

Report a concern   August 9, 2020 — Rated 10 out of 10 by T.L. Zerorez Salt Lake City
What do you like about our products and services?

Quick and clean.

Report a concern   August 9, 2020 — Rated 10 out of 10 by Jim Wilcock Zerorez Salt Lake City
What do you like about our products and services?

Our carpets look great and the technician was AMAZING!!

Report a concern   August 9, 2020 — Rated 10 out of 10 by P.H. Zerorez Salt Lake City
What do you like about our products and services?

I already have recommended Zerorez.

Report a concern   August 9, 2020 — Rated 9 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

The service representative who cleaned our carpets was very friendly and did a great job.

Report a concern   August 9, 2020 — Rated 10 out of 10 by P.M. Zerorez Salt Lake City
What do you like about our products and services?

Very professional and thorough. Listened patiently to concerns/questions of homeowner and explained process.

Report a concern   August 9, 2020 — Rated 10 out of 10 by Steve Collings Zerorez Salt Lake City
What do you like about our products and services?

Excellent communication
Correct method of cleaning carpets
Sensitive about protecting our home

Report a concern   August 9, 2020 — Rated 10 out of 10 by DeAnn Sanders Zerorez Salt Lake City
What do you like about our products and services?

Zerorez did a great job cleaning our carpets and two embarrassingly dirty chairs. They were professional, efficient and friendly. I would highly recommend this company.

Report a concern   August 8, 2020 — Rated 5 out of 10 by R.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

First cleaning did not do a good job. We called and you came back for a second cleaning and when the tech came he said well I’m probably not gonna be able to get it clean anyway or something to that effect. And he was right it did not look much better when he left we know it can be clean because we spot clean spots of it on our own and you can see stripes where he cleaned but it did not clean it well. We know the carpet is old and going to be replaced but this is a disappointment

Report a concern   August 8, 2020 — Rated 10 out of 10 by Wanda Milne Zerorez Salt Lake City
What do you like about our products and services?

I began using Zerorez shortly after I began hearing their advertisements and have used them
every summer since.

Report a concern   August 8, 2020 — Rated 8 out of 10 by R.J. Zerorez Salt Lake City
What could we do to improve?

Is it your policy to use spot cleaner only in rare instances. I had spots that I felt needed spot cleaner but it was not used because he was afraid it would lighten the carpet. When you ask the agent to spray spot cleaner and let it sit but he does not, he should discuss this with you at the time and ask if you are willing to take a chance that it might lighten the carpet. It worked well on my carpet when he came back and used spot cleaner.

Report a concern   August 8, 2020 — Rated 10 out of 10 by Julie L Sartori Zerorez Salt Lake City
What do you like about our products and services?

I like the professional way communication happens with us, the customers. I like the thoughtfulness of the Technicians, the excellent work they do and the consideration of our home. I have used other carpet cleaners and ZEROREZ is the best!!

Report a concern   August 8, 2020 — Rated 10 out of 10 by Elizabeth Elizabeth Zerorez Salt Lake City
What do you like about our products and services?

Excellent service and very professionally job every time

Report a concern   August 8, 2020 — Rated 10 out of 10 by Yvette Kaufusi Zerorez Salt Lake City
What do you like about our products and services?

Fast and great

Report a concern   August 8, 2020 — Rated 10 out of 10 by Jim Judd Zerorez Salt Lake City
What do you like about our products and services?

Fernando did a great job. Will use you again.Jim Judd

Report a concern   August 8, 2020 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

No smell, no soap residue. Very efficient


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