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based on 31758 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Scheduling was good. Got follow up phone call the day before confirming appointment anywhere from 9-11am. 11am rolls around. No call. Called the Zerorez line. The answering person let me know I had an afternoon appointment from 1-4:30. I was upset bc I had the appointment confirmed the day before via phone! The operator/front desk then put me on hold to ask dispatcher when I could expect someone. Waited. Got back to me and learned the technician was 45 min from being done at a job. Travel time meant he showed up literally, after noon (frustrated bc confirmed morning spot). The technician, Caleb, was great. He is the main reason Zerorez got any stars. The carpet looks clean, one spot still stinks but you can’t see a stain. A bit frustrated that I got no apology from front desk, no offer to improve service, and no personal call regarding this scheduling error. We came to zerorez from a neighborhood referral, but will be reporting back on that neighborhood social media site our experience.
No residue.
Less drying time.
Your tech John was very professional and knowledgeable. We will be asking for him to come back for a different floor in our house.
Worker was great, scheduling not so much. You should allow your customers to select the time. It wasn’t fair to have me waiting all day long.
No leftover residue, dried quickly, and didn't have to stress about chemicals being used with my kids.
We've always had excellent results from Zerorez, and the technicians doing the work are always so friendly and helpful. We highly recommend your company.
Always do a good job.
In time, efficient, courteous
Fast and friendly! Very careful techs wearing PPE and being careful. Will definitely recommend and use again.
The carpets look clean and feel fluffy.
Friendly and professional service
First thing is that the floors were left extra wet. The technician said the machine wasn't sucking out the water very well. VERY noticeable. I called the next day and they came and sucked some water out of the basement carpets. My carpets just really don't seem as clean as they have in the past. I have new marks that weren't there before in my main family room. I was glad they came to pull water out of the basement.
Your fan that they left to help dry the basement is still here. Let me know when you want to come get it.
No chemicals
You team is always prompt, courteous, efficient and the services are always spot on! You guys do great work at a reasonable price.
They were wonderful to work with and they did a really great job on all of the carpets in my home
I like your carpet cleaning.
Promt service, friendly technician, affordable
The edges of the carpet were still dirty. The middle sections were great. Not sure why there was such a big difference it looks like a dark ring around the edges.
I have been using this company for years and have never had a bad experience.
Also the call center is so helpful and efficient no time wasted!
Carpets are clean with no residue.
My carpets look bleached out from the urine and are worse now with the 150. Treatment. And zerorez really means zero anything. My walkways look exactly the same. Refund would be great!! But the technician was amazing!!
The carpet cleaners were very friendly and answered questions. To me, the kind customer service and their suggestions on how to best care for the carpet were very helpful. They worked hard and did their best to clean up and refresh our carpets despite the carpet age.
Your carpet cleaner was very friendly and informative on how to properly care for my carpet.
I have dirty strips on my carpet now.
The employee/man was the best.
Safe, quick, thorough, got some stains out that I didn’t think they could.
Great technicians!!
Your technicians were polite and efficient. They wore face coverings and booties. They cleaned some really soiled high-traffic areas better than I hoped! Great job zerorez!!
It was very expensive ($772), we moved all but one chair (which I moved when he was cleaning that room) and I was told that it was your policy to not move any furniture.
I had to vacuum all the rooms I wanted cleaned (I was told that) and in light of your fees I felt that to be excessive.
The cleaning was done well but I did not feel the pet treatment
to be worth $250 while you were telling me that it wouldn't really make the pet spots go away.
I would not have you come again.
The tile cleaning appeared to be as effective as my own mopping job... grout was still dirty (same as prior to cleaning).
The interaction with the cleaner and scheduler was professional and friendly.