What our clients think of us!

I had a very good guy cleaning my carpets,(Riley Cox) He was very professional and did a great job.

You guys do a good job and will come back at no charge to redo certain areas. Price is reasonable too.

Zerorez always cleans our home thoroughly, and doesn't leave our carpet soaking wet!

I think your company does a great job with cleaning carpets yet I think you should add in the issue of vacuuming for the clients before you do the shampooing. That is a minimal thing compared to what happened to me this past experience. I worked with the business side of the company and got scheduled for our cleaning and thought it would be done, but apparently we did not get put on the calendar because on the day I thought they would come, they did not show up. I waited and waited but they did not show up and I called and could not get through to any one. When I finally got ahold of some one the next week. They informed me that I was not scheduled and the only person that could put me on the schedule was out of the office for a family emergency and I would have to wait until he returned to get scheduled. I finally got a call and was able to get scheduled three weeks later. They offered me a discount on services but I was not happy. I appreciated what they were trying to do but scheduling for a business cleaning is hard because we need to be closed for the cleaning to happen and we are open 6 days a week. That made getting rescheduled really difficult. The cleaning has now been done and it looks great! Scheduling is my complaint and did not like how the office seemed not able to help me or get me scheduled until the one employee could return from their emergency. I hope that this group will fix this issue with scheduling so their quality of service will match their service for scheduling.

Results were way above expectations!

Great service. Thorough job.

Friendly

John did an excellent job and when I asked if he could also do the stairs, he was very willing to add this to our job. Looks great!

Loved the ease of scheduling and the fact that you showed up when and as expected

Great job on carpet cleaning, quick dry time, good cleaning technician, used protective equipment to avoid any scratches or damage to furniture . Highly satisfied and will give highest recommendation!

It seems like a step was missed. There are still some pee spots in my great room, and every time we step in the carpet it smells like dog pee. I really didn’t expect that.

They did a great job!!!

They did a great job!!!!

Do a nice job

Great service! My carpet never looked better!

Great service.

Hunter , the service technician, was personable and professional. He did an excellent job!

The young man was prompt, polite, thorough and did an excellent carpet cleaning!

How wonderful It works!

"Dennie"(?) did a great job, was personable and thorough.

she was very curtious, knowledgeable and thorough

Jason came as scheduled. Very courteous. He wore a mask and shoe protection. He did a great job and said he would return if there was any problem at all. I love Zerorez. My carpets stay clean for a long time--and I have a dog--which reminds me. He checked everywhere to make certain there were not accidents.

The tech, Jeston was very pleasant and seemed very proficient in what he was doing. The carpets look great! The tile looks awesome! Best of any previous companies I have tried. I would certainly recommend you company to anyone!

Carpets take 8 hours to dry in some areas

Always polite, efficient, and professional. Even during the pandemic I felt okay with having a Zerorez tech clean my carpeted basement in less than an hour. I always appreciate the awesome service they provide given we have a toddler and two large dogs.

Technician was on time. He prepared our home for cleaning be shielding corners from hose and thoroughly cleaned our carpet and a few small area rugs. He was polite and helpful.

Standing water was left on the laminate flooring next to the tile that was cleaned. This should have been cleaned up so as not to damage the flooring. It was mentioned to the Zerores employee, but not taken care of.

My mom was very pleased with the job Sam did on her old carpets in her second floor senior apartment. It is great to head into winter knowing the carpets are not dirty. Thank you, Sam!

They were able to get out a stain I didn’t think would ever be able to get out.

The company is committed to customer service. They have a policy where if you are not completely happy with the work that was done they will come back and take care of the problem.